Experience

Bonadelle Neighborhoods

• United States
• Real Estate
• 1 - 100 Employee

• New Home Sales Counselor

  • Jul 2020 - Present



Clawson Honda of Fresno

• United States
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Internet Business Development Sales

  • Sep 2018 - Jun 2020

  • Conceptualization and execution of innovative solutions for successful e-commerce penetration while keenly assessing competitor strategies related to pricing points. • Expert administration of lead sources, such as Costco, True-car, and Edmunds. • Establishment of productive relationships with customers through consistent follow-up using phone and email. Commendation for skills in attaining the following results within the first year of tenure: • Ranked number 1 in new car Sales in 2018 • 134 cars sold while achieving 98% customer satisfaction index score • Use of strategic approach in selling 21 cars monthly at $3.9K gross profit per car • Identification and launch of innovative technologies for the store to quickly contact customers, such as an add-on for Google Chrome and new hardware, which significantly boosted operational efficiency Show less



Honda Of Pasadena

• United States
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Internet Sales Manager

  • Jun 2016 - Sep 2018

  • Conceptualization and execution of innovative solutions for successful e-commerce penetration while keenly assessing competitor strategies related to pricing points. • Expert administration of lead sources, such as Costco, True-car, and Edmunds. • Establishment of productive relationships with customers through consistent follow-up using phone and email. Commendation for skills in attaining the following results within the first year of tenure: • Fast-track promotion from retail sales consultant to internet sales manager; • $782K in total revenue; • 2nd in dealership for internet closing ratio; and • 183 cars sold while achieving 95% customer satisfaction index score • Use of strategic approach in selling 18 cars monthly at $3.6K gross profit per car • Identification and launch of innovative technologies for the store to quickly contact customers, such as an add-on for Google Chrome and new hardware, which significantly boosted operational efficiency Show less



Westwood College - Denver North

• United States
• Education Management
• 700 & Above Employee

• Admissions Representative

  • Mar 2015 - Oct 2015

  • Go-to-person as key point of contact between the student and appropriate college departments, while implementing outbound phone calls on institutional and self-generated inquiries. • Facilitation of on-campus interviews with prospective students. • Fulfillment of administrative duties, including following up with potential students throughout the enrollment term. • Demonstration of high levels of productivity while exceeding admission goals • Employment of industry expertise in obtaining $130K in first quarter enrollments • Promotion from admission representative to senior admissions representative within six months for exceptional work performance Show less



AT&T

• United States
• Telecommunications
• 700 & Above Employee

• AT&T Retail Sales

  • Mar 2012 - Feb 2015

  • Collaboration with customers to educate them on new products, generate revenue, and negotiate agreement on the sale, while providing first-rate service to ensure positive experience with the company. • Full accountability in securing end-of-date cash with zero variances for bank deposit. • Investigation and resolution to client issues and escalations using various systems. • Lead role as the customer experience results driver in enabling the store to be recognized as number one in the district in terms of customer service and willingness to recommend surveys. • Obtainment of 3rd rank in the second quarter of 2014 for district for accessories per transaction. • Utilized numerous systems and applications to research and resolve customer concerns or escalations. Show less



Langham Hospitality Group

• Hong Kong
• Hospitality
• 700 & Above Employee

• Shuttle Van Driver

  • Aug 2010 - Nov 2011

  • Proactive interaction with guests while safety guiding them to their destination. • Documentation of vehicle expenditures, such as gas and maintenance costs. • Offering of amicable greetings to customers in the lobby while promoting guest usage of hotel amenities. • Demonstration of in-depth knowledge of surrounding cities and local attractions to guide guests. • Reduction of vehicle expenditures by determining shorter routes using an application • Recipient of numerous high-guest recommendation surveys, as well as recognition for being in the top 10% of employees at the hotel in terms of customer satisfaction Show less