CZN BURAK BURGER - RESTAURANT MANAGER

• Jul 2021 - Present

Handled both Outlets Dubai Mall + Dubai HillsOverseeing Food Truck Operation• Assigned as Original Drinks Creator - for Burak Burger Brand Concept.• Attend Department meetings to discuss Sales Performance and share ideas on enhancing the Menu & enhancing the product.• Motivate Staffs - By implementing Incentive Schemes.• Overseeing full Operation and Ensure that SOP’S are being maintain up to the standards.• Deal with Procurement Dept. Regarding Ordering Process.• Inventory Control Management.• Preparing Weekly Roster and Balancing Manpower to accommodate and run a smooth flow of operation.• Developing Staffs - for Next Level Opportunities.• Setting Up SOP’S.• Adapt changes for the betterment of the Brand.• Increase Profit and Reduces Cost.• Food Costing / P&L Show less

PRE-OPENING CZN BURAK BURGER RESTAURANT SUPERVISOR

• Jun 2021 - Jul 2022

Restaurant Manager

• Jul 2018 - Mar 2020

• Manage the food and beverage service to consistently meet high standards as defined by the Restaurant and Culex standards. • Effectively control the flow of customers and the interaction between the front and back-of-house throughout service. • Ensure Team Members maximize all sales opportunities • Ensure Team Members consistently maintain brand standards and high levels of customer service • Handle all customer inquiries or complains in an appropriate and professional manner. • Accurately manage all transactions during service • Manage Team Member schedules, stocks and wastage levels. • Handles employee questions and concerns. • Monitors employees to ensure performance expectations are met. • Provides feedback to employees based on observation of service behaviors. • Supervising daily shift operations. • Participates in department meetings by communicating a clear and consistent message regarding the departmental goals to produce desired results. Show less

Assistant Restaurant Manager

• Aug 2017 - Jul 2018

• Maintained contact with kitchen staff, management, serving staff and customers' concerns were addressed• Hired, trained, and supervised food and beverage service staff.• Utilized computers to track orders, manage inventory, and process payments• Work varied shift schedule including lunch and dinner shifts, opening and closing the restaurant• Oversee inventory control, ordering, food sanitation and quality control of food products.• Effectively lead and motivate employees through implementation of in-house training and incentive plans, resulting in increased productivity levels and employee satisfaction.• Supervised the preventative maintenance and upkeep of equipment, and facility.• Supervised the overall performance of food service facility and kitchen operations.• Reduced food cost from 40% to 34% in a month time and monitoring declining budget of SHOPPING LIST to ensure target given is being maintained.• Inventory control and management and menu planning.• Revised menu's to reflect less labor cost and more profitability.• Line check with CHEF to ensure the flavored profile of product is being maintained. Show less

Restaurant Supervisor

• Jul 2016 - Aug 2017

Assistant Store Manager - COLDSTONE CREAMERY / TIM HORTONS

• Apr 2014 - Jun 2016

Supervise and participate dining area cleaning activities.Resolve customer complaints regarding food service.Train workers in food preparation, and in service, sanitation, and safety procedures.Observe and evaluate workers and work procedures to ensure quality standards and service, and complete disciplinary write-ups.Assign duties, responsibilities, and work stations to employees in accordance with work requirements.Inspect supplies, equipment, and work areas to ensure efficient service and conformance to standards.Control inventories of food, equipment, smallware, and report shortages to designated personnel.Recommend measures for improving work procedures and worker performance to increase service quality and enhance job safety.Perform personnel actions, such as hiring and firing staff, providing employee orientation and training, and conducting supervisory activities, such as creating work schedules or organizing employee time sheets.Analyze operational problems, such as theft and wastage, and establish procedures to alleviate these problems.Record production, operational, and personnel data on specified forms.Develop equipment maintenance schedules and arrange for repairs.Train staffs for yearly global competition. Show less

Store Supervisor

• Feb 2012 - Apr 2014

Senior Crew

• Dec 2010 - Jan 2012

Service Crew

• Nov 2009 - Dec 2010

Salesman

• Sep 2007 - Sep 2009

Welcomes customers by greeting them; offering them assistance. Directs customers by escorting them to racks and counters; suggesting items. Advises customers by providing information on products. Helps customer make selections by building customer confidence; offering suggestions and opinions. Documents sale by creating or updating customer profile records. Processes payments by totaling purchases; processing checks, cash, and store or other credit cards. Keeps clientele informed by notifying them of preferred customer sales and future merchandise of potential interest. Contributes to team effort by accomplishing related results as needed. Show less

Entertainer/Artist

• Aug 2005 - Aug 2007

• Assisting the camera man in choosing right posture for shooting Programming Director for instance, Preparing artist for tv shows and concert's. • Passion for dance and music. • Trained and experienced dancer in hip hop, free style and contemporary. • Flexible and lean-built body to perform all moves with ease. • Remarkable achievements of not repeating same moves in each dance act. • Understand music and how to emote through face and body movements. • Active listener and great communicator. • Good stamina and body coordination. Show less