Experience

Quickflix Limited

• Australia
• Entertainment Providers
• 1 - 100 Employee

• Operations Manager



Quickflix Ltd Australia

• Fulfilment Operations Manager

  • Sep 2013 - Present

  Quickflix is Australia's leading DVD and Digital streaming provider to over 130,000 Customers Nationally.; Responsible for the leadership, training, efficient management and motivation of 28 staffCoordinate and manage the fulfillment operation of the business - 50000 discs weekMaintaining disc playability quality, correct title selections and turnaround service to exceed customer expectationsLiaising with and maintaining a strong rapport with Disc suppliers to ensure best prices and supply terms achievedManage fulfillment administration, setting and managing staff KPI's, payroll functions, purchase order preparation (Xero) weekly and monthly staff efficiency reporting Liaise with and coordinate activities with other company departmentsIdentify, implement and manage business improvement opportunitiesManagement and reporting against Fulfilment Center OpEx budget, particularly labor expense, local services and consumable costMaintain a WH&S compliant facility



Brunel World Wide

• NSW Operations Manager

  • Jan 2007 - Aug 2013

  Brunel provides Limousine and chauffeur drive services, including Airport Transfers, Luxury Car Hire and general limousine travel in Australia and worldwide.Responsibilities:Responsible for a team of 35 Sub-contractor drivers and 11 Operations staff.Recruit and train all new Sub-contractor drivers and employees.Provide excellent Customer Service to clients, deal and resolve all client issues.Produce weekly rosters for drivers and Operations staff.Efficiently and effectively coordinate all job allocations to drivers to ensure service at the highest level.Develop and manage relationships with senior management within the corporate client list.Report weekly to Directors on staff performance.Oversee the presentation of drivers and limousines to ensure they present at the highest standard.Coordinate major events that require luxury ground transport.Ensure that averages of 450 jobs per day are collected on time to meet company requirements.Prepare transport quotes for all National and International clients.Control driver fatigue and pay sheetsTrain new drivers into professional Chauffeurs.Ongoing staff training ensuring great product knowledge.



Impact Couriers

• Logistics Coordinator / Accounts Manager

  • Jan 2004 - Jan 2007

  Coordinate the development of, pick and pack stock system into the business.Build a client base with sales leads.Manage accounts on weekly basis to ensure that all our customer expectations and service levels are met.Formulate individual price lists for client's requirements to achieve the highest profit margin.Mange warehouse stock, reconcile stock against client stock sheets to minimize loss of stock in transit and errors on respective software systems.Plan allocations in the most efficient and cost effective way.Ensure all drivers are consolidating correctly, loading correctly and safely adhering to safe practices.Supervise all drivers on site adhering to our customer's delivery times, instructions and procedures for delivery of their products.



Toll Fast Couriers

• Fleet Manager

  • Jan 2000 - Jan 2004

  Responsible for a team of 6 supervisors and 60 driversProvide initiatives and strategies to ensure margins and results are achieved.Control OH&S safety meetings.Process driver log times weekly in accordance to Transport regulations.Coordinate the movements of goods Australia wide to meet our client's needs.Reporting of incidents, lost and damage of goods.Control driver fatigue and taco meter sheets. Responsible for a team of 6 supervisors and 60 driversProvide initiatives and strategies to ensure margins and results are achieved.Control OH&S safety meetings.Process driver log times weekly in accordance to Transport regulations.Coordinate the movements of goods Australia wide to meet our client's needs.Reporting of incidents, lost and damage of goods.Control driver fatigue and taco meter sheets.



Equity Transport Group

• Operations

  • Jan 1984 - Jan 2000