Experience

Orient Cargo Agency
• United Arab Emirates
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee
• Sales - Air Freight, Sea Freight, Project Cargo & Sea-Air

  • Apr 2023 - Present


Fendale Logistics

• United Arab Emirates
• Transportation, Logistics and Storage
• 1 - 100 Employee

• Assistant Manager - Customer Service, Pricing & Operations - Key Accounts

  • Sep 2021 - Mar 2023

  • Retaining existing clients, generating revenue from existing clients to increase the overall profitability. • Contacting new potential clients to generate business for air freight & Sea freight, both Import & Export • Dealing with Shipping Lines & international Freight Forwarders, overseas agents, vessel owners to ensure best freight rates and timely shipment of Import, Export, Cross Trade Consignments. • Generating the quote, negotiating with Customers & Agents for booking confirmation • Handling Import, Export & cross trade shipments, nomination, follow up, pre-alerts, destination clearance etc. • Handling project cargo, OOG cargo, Ro-Ro cargo and few break-bulk cargo • Handling Cross trade enquiries from Europe x MEA, USA x ME, China x UK, India x Vietnam, etc. • Preparation of AWBs and BLs, Collection of the Delivery Order / BL from shipping line. • Issuance of Switch BLs as and when required as per Customers requirement. • Generating Invoices for Customers & assisting the accounts team for Customers payment follow up. • Assessing operations and suggesting improvements for all procedures, processes and activities. • Interfacing with shipping lines & International freight forwarders for to ensure the Container Space for weekly shipments from various destinations Show less



PNI LOGISTICS LLC

• Assistant Manger - Customer Service/Key Accounts

  • Jun 2016 - Sep 2021

  • Responsible for retention & development of key clients of the company. • Liaising with clients to build relationships and identify their key needs. • Actively managing subcontractors to ensure that they perform in line with their contractual agreements • Sourcing the rates & ensuring all quotations are sent on priority to give us an edge over competitors. • Establishing and managing relations with Customers, Local vendors, Overseas agents, Ocean carriers, Airlines, Transporters/drivers & Sales team. • Monitoring Import & Export documentation/Customs Clearance activities using Dubai Trade Portal. • Supervising the Booking/execution of shipments using CALOGI/INTTRA • Managing movement of heavy/oversized cargoes through Land/Sea Freight using special equipment’s (Trailers/Containers) • Supervising GCC Land Transportation operations as an additional responsibility. Show less



Elite Freight Services LLC

• Customer Service & Operations Supervisor

  • Jan 2013 - May 2016

  • Handling Sea & Air Customer service, Pricing & operations of Import, Export & Cross Trade shipments. • Liaising with local & overseas forwarders/agents/liner agents/Shipping Lines to source the pricing. • Handling & Executing the shipments by providing end to end solutions/services. • In charge of all Import & Export documentation/Customs Clearance activities. • Complete know how pertaining to the documentation required for Handling the Customs clearance. • Holding Customs broker representative card. • Booking & Conducting Inspections for Import & Export shipments. • Ensuring all documents received are thoroughly checked and filed physically and electronically meeting the criteria for government audits, Finance & Customs requirements. • Very Good operational knowledge of CALOGI software used for Air Freight. Show less



Digicall Teleservices India Pvt. Ltd

• Sr. Team Leader - OPERATIONS

  • Aug 2005 - Jan 2013

  • Planning, leading and monitoring the work progress of 4 Team Leaders having team strength of 30 executives each. • Analyzing & identifying areas of improvement for increasing the productivity standards. • Conducting periodic performance reviews & meetings with the TLs for enhancing profitability and business growth by achieving set targets. • Client co-ordination via phone and e-mails. • Handling the Escalation desk, preparation of MIS & audit of daily reports. • Planning, leading and monitoring the work progress of 4 Team Leaders having team strength of 30 executives each. • Analyzing & identifying areas of improvement for increasing the productivity standards. • Conducting periodic performance reviews & meetings with the TLs for enhancing profitability and business growth by achieving set targets. • Client co-ordination via phone and e-mails. • Handling the Escalation desk, preparation of MIS & audit of daily reports.