Web Developer

• Apr 2020 - Present

Knowledge Coordinator (Content)

• Jun 2014 - Apr 2020

• Design and develop LDARtools.com as a customer-facing portal that showcases current company activities and product marketing to increase brand awareness • Create and publish various webpages and websites to suit ever-changing requirements for products developed in-house whether for training, marketing, or for internal purposes • Write engaging blog posts on news and events that involves LDARtools and the LDAR industry at large • Test current and in-development software and hardware products for training, troubleshooting, and quality assurance • Write, publish, and manage technical and user-friendly hardware and software manuals and one-sheets designed for customer support and internal use • Ensure outgoing documents and materials are easy to understand and in-line with established branding protocols • Coordinate with Technicians and off-site personnel in assisting and troubleshooting customer issues and concerns Show less

Resource Specialist

• Oct 2013 - Jun 2014

• Consulted with customers about job search strategies and provided basic labor market information • Guided customers through WorkInTexas.com and relevant job search websites to meet individual employment goals • Recommended Workforce Solutions workshops to help improve job search skills • Built rapport with customers to be able to help with their inquiries • Acclimated job seekers to use of computers for employment through coaching to boost self-esteem, which leads to self-sufficiency • Assisted customers with information concerning Workforce Solutions services • Edited resumes to accurately reflect qualifications marketable to current employment opportunities • Conducted daily audits of handouts, orientation packets and Unemployment Insurance appeals to assure on hand inventory • Assisted office staff with IT issues in the absence of IT personnel Show less

Customer Relations Specialist

• May 2012 - Sep 2013

• Greeted an average of 150 customers daily • Identified customer needs in a brief interview to direct to appropriate staff and resources • Managed the customer wait list effectively to reduce waiting time to less than 45 minutes per individual • Researched for information using TWIST to determine which counselor is currently working with a specific jobseeker • Created and maintain spreadsheet for financial aid outreach letters • Assisted in organizing customer files to maintain high office standards Show less

Content Specialist

• Mar 2010 - Mar 2012

• Edited and published how-to guides with topics from resolving problems to using their programs • Formatted and edited webpages using a CMS (Content Management System) as well as HTML (Hypertext Markup Language), providing a portal for customers to access solutions to their queries • Converted content to make it SEO-friendly (Search Engine Optimization) for our internal search engine (FAST) and external ones (Google, Yahoo, Bing) • Managed webpages that feature the most common articles per product • Prepared support for new products and assisted in self-service initiatives • Gathered requirements for a new support portal platform and communicated these to international colleagues working on the same project • Generated and analyzed reports on customer satisfaction, portal conversion, and resolution for the support website esupport.trendmicro.com Show less

Editorial Assistant

• Jan 2008 - Mar 2010

• Wrote articles related to health, fitness, lifestyle, and the holistic development of men • Edited articles submitted by contributors for grammar and style that should be consistent throughout the magazine • Proofread the magazine before it was published, spotting details that might have been missed by the other editors • Wrote articles related to health, fitness, lifestyle, and the holistic development of men • Edited articles submitted by contributors for grammar and style that should be consistent throughout the magazine • Proofread the magazine before it was published, spotting details that might have been missed by the other editors