Senior Field Service Engineer

• Nov 2011 - Present

SUMMARY OF QUALIFICATIONS PROFILE: Business manager with strong history of success in customer satisfaction, training, and demonstrated sales and service experience. Proven troubleshooting and problem-solving abilities. Demonstrated history of delivering quality customer service. Responsive to changing demands and priorities. Outstanding presentation skills. Strong mechanical aptitude in maintaining and reconditioning packaging equipment. Additional skills include:Effective at Conveying Ideas ■ Supervision ■ Project Management ■ Team BuildingQuality Oriented ■ Customer Focused ■ Leadership ■ Strategic Planning■ Strong Mechanical Aptitude PROFESSIONAL EXPERIENCEField Service Engineer: November 2011 to Present• In 2011 I applied for and received a Field Service job in the Engineering department.• Installed and trained personnel on the installation of a Sawvel Filling machine.• Designed and implemented a new Denester head for the Sawvel filler. After proving out the design to the customer this change was implemented on five other Denester Heads at the plant.• Worked with customers over the phone helping them to successfully troubleshoot problems at their plant.Project Management: 2016Camera installation: Worked with multiple departments in the implementation, installation, and final setup of six strategically placed cameras to allow Engineering,Production, and Maintenance the opportunity to view, record, and playback production data. This proved to be instrumental in aiding with training opportunities and to evaluate areas that need improvement.Ionization Bar installation: Worked across several departments to implement the installation and training on Ionization Bars, that were installed on multiple pieces of equipment to eliminate static in the product. Three key area areas were brought together for this project. Mold, Production, and Maintenance. They all had to work together to make the installation successful. Show less

Stacker Mechanic

• Oct 2006 - Nov 2011

Stacker Mechanic• Promoted to Lead Stacker Mechanic in July of 2011, handling distribution of personnel for the morning changeovers and taking all trouble calls and distributing the work load accordingly.• Responsible for fourteen pieces of equipment. Setup, run, PM, and adjust during production.​Polymac Technician• Completed several projects on my own. Initiated: bending Station tip project, belt project, tracking system for production, writing an end of job procedure and putting on a handle training seminar.• I was instrumental in the design and implementation of a color coded changeover manual in our plants Polymac area, also creating a PM schedule for this area.• Between 2008 and 2009 I have been responsible for a savings of $40,000.00 in resin due to equipment adjustments and greater efficiency. This also equates to savings of $39,000.00 in overtime wages by not having to run on weekends. This comes to a total of approximately $79,000.00 from January thru September 2008 to January thru September 2009 in savings for the company. Show less

Senior Field Services Engineer

• Sep 2006 - Present

Dispatcher

• Jun 2002 - Oct 2006

Handled dispatching of trucks to meet customers need on a time based agenda. Aggregate certified to test field samples to meet state qualifications. In charge of the office area and office cash supply. Completed and turned in all job tickets on a daily basis. Ordered, and had to account for, fuel stored at the site. Handled dispatching of trucks to meet customers need on a time based agenda. Aggregate certified to test field samples to meet state qualifications. In charge of the office area and office cash supply. Completed and turned in all job tickets on a daily basis. Ordered, and had to account for, fuel stored at the site.

Mechanical Packaging Specialist

• May 1980 - Jun 2002

I dealt with all aspects of Mechanical Packaging. I performed machine installations, customer complaint calls, and was in charge or Malnove's equipment rebuild shop. I taught training classes all over the United Staes. Did one on one, as well as group seminars, for machinery use and efficiency. I was in charge of 30 accounts across the United States where I would visit, train, and handle complaints either in person or by phone. Depending on the size of the account I would contact, organize, and perform these visits every three to six months out of the year. Show less