Experience

Lili

• United States
• Financial Services
• 1 - 100 Employee

• Head of Risk & Operations

  • Feb 2022 - Present



Current

• United States
• Financial Services
• 100 - 200 Employee

• Head of Fraud/Risk Operations

  • Sep 2020 - Feb 2022

  Senior leader responsible for strategic development, implementation, guidance, execution and oversight of all risk and fraud initiatives for one of the fastest growing Challenger banks. Leveraging best in class innovative solutions and highly dedicated teams focused on enhancing the member experience, reducing consumer friction, while improving operating efficiencies, and reducing costs, fraud exposures, regulatory risks and protecting the brand reputation via a highly agile risk operating… Show more Senior leader responsible for strategic development, implementation, guidance, execution and oversight of all risk and fraud initiatives for one of the fastest growing Challenger banks. Leveraging best in class innovative solutions and highly dedicated teams focused on enhancing the member experience, reducing consumer friction, while improving operating efficiencies, and reducing costs, fraud exposures, regulatory risks and protecting the brand reputation via a highly agile risk operating model. Show less Senior leader responsible for strategic development, implementation, guidance, execution and oversight of all risk and fraud initiatives for one of the fastest growing Challenger banks. Leveraging best in class innovative solutions and highly dedicated teams focused on enhancing the member experience, reducing consumer friction, while improving operating efficiencies, and reducing costs, fraud exposures, regulatory risks and protecting the brand reputation via a highly agile risk operating… Show more Senior leader responsible for strategic development, implementation, guidance, execution and oversight of all risk and fraud initiatives for one of the fastest growing Challenger banks. Leveraging best in class innovative solutions and highly dedicated teams focused on enhancing the member experience, reducing consumer friction, while improving operating efficiencies, and reducing costs, fraud exposures, regulatory risks and protecting the brand reputation via a highly agile risk operating model. Show less



Varo Bank

• United States
• Banking
• 300 - 400 Employee

• Senior Director Back Office Operations (Fraud/Disputes/Mobile Deposit/Account Origination)

  • Apr 2019 - Sep 2020

• Director of Fraud Operations & Dispute Resolution

  • Aug 2017 - Apr 2019

  Leadership responsibility for strategic development, implementation and oversight for all anti-fraud initiatives for Mobile Only Banking start-up. Create and modify early upstream detection, prevention and risk mitigation efforts, while also developing robust policies and procedures for the consumer banking products business, including client on-boarding, transactional monitoring for checking and savings deposits, remote check capture, lending, lines of credit and debit card management.… Show more Leadership responsibility for strategic development, implementation and oversight for all anti-fraud initiatives for Mobile Only Banking start-up. Create and modify early upstream detection, prevention and risk mitigation efforts, while also developing robust policies and procedures for the consumer banking products business, including client on-boarding, transactional monitoring for checking and savings deposits, remote check capture, lending, lines of credit and debit card management. Leverage best in class innovative industry solutions resulting in reduced consumer friction and false positives, enhanced operating efficiencies and an overall reduction in fraud rates within highly regulated banking and financial technology environment. Building a highly engaged and collaborative team of Fraud Agents, Risk Analysts and Financial Crime Investigators supporting strategic business mission and defined objectives.



PayPal

• United States
• Software Development
• 700 & Above Employee

• Director Global Asset Protection & Investigations

  • Jan 2010 - Apr 2017

  Supported transformation and provided engaging strategic leadership of the Global Investigations Group for all PayPal Holdings businesses worldwide. Led strategic global operations in respect to Criminal Investigations, Regulatory Compliance, Law Enforcement & Government Relationships, and fiscal accountability for all budgetary planning and overall coordination and execution. Provided leadership, guidance and investigative support for the company Insider Abuse program… Show more Supported transformation and provided engaging strategic leadership of the Global Investigations Group for all PayPal Holdings businesses worldwide. Led strategic global operations in respect to Criminal Investigations, Regulatory Compliance, Law Enforcement & Government Relationships, and fiscal accountability for all budgetary planning and overall coordination and execution. Provided leadership, guidance and investigative support for the company Insider Abuse program. Summary: Financial platform and large scale E-commerce operations, investigations, data analytics, risk assessment, early upstream detection/prevention of fraud activity, exception based reporting, brand protection, profit enhancement, training and awareness focused on brand integrity and enhancing the customer friction less experience. Transformed organizational design from highly manual reactive state into industry leading proactive model. Leverage analytical scorecards and agile assessments to measure core KPI’s against defined business objectives Collaborative cross functional consolidation, compliance, transformation and execution of global strategies that automate systemic processes and tools reducing manual efforts, while enhancing functions productivity, without compromising recognized exceptional service levels, both internally and externally to the platform and site community. Cultivated significant global relationships across the Financial, Technology, Retail & Law Enforcement Communities Show less Supported transformation and provided engaging strategic leadership of the Global Investigations Group for all PayPal Holdings businesses worldwide. Led strategic global operations in respect to Criminal Investigations, Regulatory Compliance, Law Enforcement & Government Relationships, and fiscal accountability for all budgetary planning and overall coordination and execution. Provided leadership, guidance and investigative support for the company Insider Abuse program… Show more Supported transformation and provided engaging strategic leadership of the Global Investigations Group for all PayPal Holdings businesses worldwide. Led strategic global operations in respect to Criminal Investigations, Regulatory Compliance, Law Enforcement & Government Relationships, and fiscal accountability for all budgetary planning and overall coordination and execution. Provided leadership, guidance and investigative support for the company Insider Abuse program. Summary: Financial platform and large scale E-commerce operations, investigations, data analytics, risk assessment, early upstream detection/prevention of fraud activity, exception based reporting, brand protection, profit enhancement, training and awareness focused on brand integrity and enhancing the customer friction less experience. Transformed organizational design from highly manual reactive state into industry leading proactive model. Leverage analytical scorecards and agile assessments to measure core KPI’s against defined business objectives Collaborative cross functional consolidation, compliance, transformation and execution of global strategies that automate systemic processes and tools reducing manual efforts, while enhancing functions productivity, without compromising recognized exceptional service levels, both internally and externally to the platform and site community. Cultivated significant global relationships across the Financial, Technology, Retail & Law Enforcement Communities Show less



Hollywood Entertainment

• Retail
• 300 - 400 Employee

• Director Loss Prevention

  • Jan 2009 - Jan 2010



EXPRESS

• United States
• Retail
• 700 & Above Employee

• Regional Manager

  • Jan 2008 - Jan 2009



Lowe's Companies, Inc.

• United States
• Retail
• 700 & Above Employee

• Divisional Loss Prevention Director

  • Feb 2005 - Aug 2007

• Regional LP & Safety Director

  • Jul 2002 - Feb 2005



Kmart

• United States
• Retail
• 700 & Above Employee

• Divisional Vice President Loss Prevention

  • 2001 - 2002



Bloomingdale's

• United States
• Retail
• 700 & Above Employee

• Regional LP DIrector

  • 1990 - 1998