Chief Product Officer

• Sep 2019 - Present

As Chief Product Officer (CPO) I have overall responsibility for product-related activities. This includes product vision, innovation, design, and development. I have ultimate responsibility for the Company’s product lines, and for the profitability of the product, which includes identifying efficiencies, creating metrics, setting budgets, monitoring P&L, and financial reporting on the product. Utilising the scrum teams I want to build a great product that exceeds our customers’ expectations in terms of performance and functionality. I oversee every element of the product from its conceptualisation to its launch and post-launch performance, providing the leadership to drive improvements in the product.

Head Of Product Management

• Sep 2018 - Sep 2019

Responsible for the Product Owner team, taking a holistic view to product development, and working closely with the CTO to determine the strategic direction of BTL’s product offering. I have overall accountability for managing the development of BTL’s key products, providing guidance and direction to the Product Owners and Product Managers. I also work closely with the Scrum Masters to improve processes in order to increase efficiency. I have budgetary responsibility for over 20 development teams and own the relationship with our 3rd party development partners.

Product Manager

• Nov 2015 - Sep 2018

Responsible for overseeing the workload of the Product Owner team, taking a holistic view of product development, and working closely with the Service Design Director to determine the strategic direction of BTL’s product offering. I have overall accountability for managing the development of BTL’s key products, providing guidance and direction to the PO team, answering questions and supporting the team in deciding what should be done and when software should be shipped.

Product Owner

• Nov 2012 - Nov 2015

I am the Product Owner for a number of Surpass products and have overall accountability for the development of those products. I collaborate closely with the team on an ongoing basis, providing guidance and direction, by actively managing the product backlog, answering questions when they arise, providing feedback, and signing off work results. In simple terms, I sit in the driver’s seat, deciding what should be done and when the software should be shipped. In addition to my PO role I am involved with the Test Centre Network where - due to my considerable experience in managing test centre networks - I provide input on both operational and training matters.

Operations Manager

• Nov 2010 - Oct 2012

I worked as Operations Manager within the Learner Support Business Unit for Online Learning Resources at AQA. I had responsibility for the Online Progress Tests we sold to schools throughout the UK for their GCSE students. During my time at AQA I successfully managed the production of tests in 7 subjects which saw exponential growth in terms of sales over a 9 month period. I managed the 3rd party software supplier as well as the customer relationship ensuring the operational support of the schools was of the highest order. Production of the tests came in on time and on budget.

Branch Manager Remploy

• Dec 2007 - Nov 2010

As Branch Manager I was responsible for the day to day operation, performance and compliance with the contracts we delivered in Hull. I successfully built up the branch and developed an effective team from a standing start. I had budget responsibility and during my three years I worked within budget. I managed a team of 9 employment advisors and one branch coordinator and we worked with people who have a disability or health condition in order to get them into employment. Many of the candidates required development of soft skills and we ran a number of modules that increased those skills whilst actively seeking employment for them. Under my leadership over 350 people were placed into employment.

Branch Manager TaxAssist Accountants

• Oct 2006 - Aug 2007

Primarily responsible for effectively delivering a diverse range of operational management and client relationships objectives working for the Liverpool branch of the UK's largest network of accountancy and tax assistance offices aimed specifically at helping small business. Activities included full responsibility for client acquisition and relationship management and managing the accounts office as well as conducting final meetings with clients to sign off accounts.Other activities included dealing efficiently and courteously with a wide range of client enquiries and issues as well as ensuring that clients' customer service experience with the company was of a consistently high quality.

Operations Manager

• Jul 2000 - Jun 2006

Successfully undertook a six year series of increasingly responsible operational management assignments working for the Manchester based UK arm of the recognised global leader in technology-enabled testing and assessment services.Initial role as Scheduling Assistant working closely with operations colleagues to ensure test centres were opened to meet demand, analysing utilisation reports and producing monthly reports to the UK Network Manager on test centre performance.In 2001 started a medium term Operations Manager role in the North of England, initially being tasked with scheduling test centres in line with client requirements and managing twelve testing locations before undertaking a more demanding role managing 35 locations.Became the company's European Operations Manager in November 2003 with responsibility for the management of over 200 testing centres throughout Western Europe and improving the company's key IT partner relationships that directly led to an increase in market share and increased revenue for the company.In July 2004 took on a short term role as Closure Manager for overseeing the closure of 80 test centres throughout the UK within only a five day time span. Activities focused on hiring, training and coordinating 45 temporary colleagues to collect materials and equipment from each of the 80 sites, organising logistical support and managing the operation by setting up a control centre at the company's headquarters offices. In September 2004 was appointed as UK Operations Manager tasked with setting up and managing a network of test centres for the Construction and Industry Training Board to deliver Health and Safety exams. Duties now centred on sourcing over 150 premises, recruiting 100 colleagues and devising their training programme to comply with agreed delivery dates. Particularly recognised for efficiently leading the Operations team and being ready to go live on time as well as managing testing delivery to the agreed budget.

Operations Manager

• 2000 - 2006