Experience

Armour Home Improvements

• United Kingdom
• Construction
• 1 - 100 Employee

• Managing Director

  • Oct 2017 - Present

  Prestwick, Scotland, United Kingdom



Job Worth Doing

• United Kingdom
• Construction
• 1 - 100 Employee

• Regional Service Manager

  • Aug 2013 - Oct 2017

  Motherwell, United Kingdom Job Worth Doing is a market leader in home improvements. Originally tasked with creating a dedicated service division to bring down repair waiting times, reduce costs and improve company’s after sales service. Create a strategic plan with strict timelines and liaise with Director periodically to give updates on plan. As the position has progressed I now Manage 18 staff throughout the north of the U.K, delivering an unrivalled standard of customer care while streamlining engineering and… Show more Job Worth Doing is a market leader in home improvements. Originally tasked with creating a dedicated service division to bring down repair waiting times, reduce costs and improve company’s after sales service. Create a strategic plan with strict timelines and liaise with Director periodically to give updates on plan. As the position has progressed I now Manage 18 staff throughout the north of the U.K, delivering an unrivalled standard of customer care while streamlining engineering and reducing plaster costs. Given charge of the administration service section to implement changes, reduce booking mistakes and improve the aftersales experience of customers. SIGNIFICANT CONTRIBUTIONS:  Developed and implemented Strategic Change Plan and delivered on every point to double cost saving targets set.  Recruited highly trained industry experts to carry out engineering work to ensure repairs are completed on the first visit.  Established a dedicated administration team, training them technically in objection handling and call cracking to reduce the amount of booked appointments and enhance customer experience.  Worked closely with the graphics design and marketing teams to create national new business and recruitment Adverts, running them throughout Scotland in a number of local and national papers.  After talking over customer service when it was relocated to Motherwell, I used the blue print I created when setting up the service division at Job Worth Doing Newhouse to implement efficiencies.  Reduced customer service booking times from 6 weeks to 2 weeks.  Cleared 700 outstanding service issues leaving no outstanding service calls more than a week without calling the customer to try and book them.  Regionalised the engineers in the areas they stay when possible to reduce travel costs and increase productivity.  Reduced engineer’s visits to depot, only coming in once a week to collect paperwork and parts, allowing two extra jobs per day being completed.  Show less



DUOTOOL DIRECT LTD

• United Kingdom
• Building Materials
• 1 - 100 Employee

• ACCOUNT MANAGER

  • May 2012 - Aug 2013

  GLASGOW DUO TOOL DIRECT Supply’s Consumables, tooling and machines within the construction, engineering and gas sectors. I achieved the highest sales figures ever in a training period, in the company’s 27 year history. I opened up over 40 accounts per month with 40% of them now buying on a regular basis. Before leaving I had added over 400 new accounts, generating a revenue of over £500,000 in a year. SIGNIFICANT CONTRIBUTIONS  Organizing weekly diary to ensure all existing customers’ needs… Show more DUO TOOL DIRECT Supply’s Consumables, tooling and machines within the construction, engineering and gas sectors. I achieved the highest sales figures ever in a training period, in the company’s 27 year history. I opened up over 40 accounts per month with 40% of them now buying on a regular basis. Before leaving I had added over 400 new accounts, generating a revenue of over £500,000 in a year. SIGNIFICANT CONTRIBUTIONS  Organizing weekly diary to ensure all existing customers’ needs are met.  Report weekly sales figures and receive new sales targets from area manager.  Manage time and resources to ensure all targets are reached.  Generating new accounts on own initiative.  Negotiate prices within set parameters.  Other responsibilities include taking and processing orders.  Build relationships with customers.  Organize and manage accounts.  Set up and participate with sales promotions and team campaigns.  Identify areas of potential within the customer base and target with company products.  Manage a Prospects Database.  Resolve customer feedback issues.  Process promptly and accurately, inbound sales enquiries and orders.  Process promptly and accurately outgoing quotations.  Promote in cross-sell and up-sell opportunities appropriately.  Convert and close orders following enquiries where possible.  Assist customers to resolve debtor issues Show less



CANOPIES LTD

• United States
• Urban Transit Services
• 1 - 100 Employee

• INSTALLATION MANAGER

  • Apr 2010 - May 2012

  GLASGOW Canopies is a national conservatory and canopy company. Managing all aspects of the operations side of Canopies. Overseeing the booking of work to maximise van utilisation to hit all monthly targets. Overseeing administration staff to ensure good level of customer service, cash handling and payroll procedures are adhered to. Managing the factory to make sure production targets are met and product quality is to a high standard. SIGNIFICANT CONTRIBUTIONS:  Increased van utilisation… Show more Canopies is a national conservatory and canopy company. Managing all aspects of the operations side of Canopies. Overseeing the booking of work to maximise van utilisation to hit all monthly targets. Overseeing administration staff to ensure good level of customer service, cash handling and payroll procedures are adhered to. Managing the factory to make sure production targets are met and product quality is to a high standard. SIGNIFICANT CONTRIBUTIONS:  Increased van utilisation from £16,000 per week to £20,000 per week by booking installation run in advance and keeping the jobs close.  Reduced fuel cost in each van by £180 per month by opening Tesco fuel account and booking work closer together.  Implemented new process for catching service calls when booking work in that area. Greatly improving customer experience and reducing travel and service costs.  Restructured new factory to allow faster production of the cantilever beams used in the construction of canopies and conservatories. This improved our production, reduced costs and increased productivity. Show less



Everest Home Improvements

• United Kingdom
• Retail
• 200 - 300 Employee

• SERVICE ENGINEER

  • Feb 2002 - Feb 2010

  Everest Home Improvements is the industry leader in home improvements. Starting with the company as an installer, quickly trained in all products within the company. Took part in all in house product training, customer service and safety courses. Progressed through the company to service engineer.



W .G WALKER FABRICATIONS

• FABRICATION ENGINEER

  • Jan 1996 - Feb 2002

  AYR W .G. Walker is a fabrication and steel erecting company. Serving my time with the company I was trained in all types of welding fabrication and steel erecting. Using technical drawings to fabricate everything from stairs, balustrades to structural buildings. Working for a variety of clients including, local authority, large construction companies, schools, police & fire stations, hospitals, chemical plants, aviation factories and airports. Dealing other trades and people at all levels e.g.… Show more W .G. Walker is a fabrication and steel erecting company. Serving my time with the company I was trained in all types of welding fabrication and steel erecting. Using technical drawings to fabricate everything from stairs, balustrades to structural buildings. Working for a variety of clients including, local authority, large construction companies, schools, police & fire stations, hospitals, chemical plants, aviation factories and airports. Dealing other trades and people at all levels e.g. Contracts managers, engineers and site agents. SIGNIFICANT CONTRIBUTIONS:  Time served fabrication Engineer  Good understanding of technical drawings, setting out and running jobs as soon as my time was out.  Passed CITB abrasive wheels course, fire extinguisher course, CITB score health and safety course.  Passed scaffolding course. Show less