john mccoy
customer services officer at Wiltshire County Council- Claim this Profile
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Bio
Experience
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Wiltshire Council
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United Kingdom
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Government Administration
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700 & Above Employee
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customer services officer
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Jan 2008 - Present
• Responsible for responding to customer enquiries regarding council services • Provided advice to customers with a 90% resolution at first point of contact • Maintained communication with customers to the point of issue resolution • Ensured the high standards of customer service were upheld at all times • Recorded customer contact on CRM system in line with the Data Protection Act • Responsible for responding to customer enquiries regarding council services • Provided advice to customers with a 90% resolution at first point of contact • Maintained communication with customers to the point of issue resolution • Ensured the high standards of customer service were upheld at all times • Recorded customer contact on CRM system in line with the Data Protection Act
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Community
