Experience

City of New Orleans

• United States
• Government Administration
• 700 & Above Employee

• Business Analyst

  • Jun 2022 - Present



South Central Planning and Development Commission

• United States
• Government Relations Services
• 1 - 100 Employee

• Software Business System Analyst

  • Dec 2020 - Jun 2022

  Facilitated optimization and troubleshooting for MyGovernmentOnline/MyPermitNow; a SAAS run by a non-profit organization and used in over 200 local governments across the United States for permitting, planning and zoning, and code enforcement workflow processing.Analysis and implementation of intergovernmental national software contracts from the confirmation of sale to the go-live date for clients in need of ERP software.Performance during an analysis/implementation includes: client communication, Defining business and technical requirements, analysis of existing processes to improve performance, software configuration, development related hand-offs, and in-person/remote software trainings.



Technology Professionals, LLC

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Marketing Coordinator

  • Jul 2020 - Dec 2020

  Built marketing effort from the ground up and created as well as managed a release schedule for content. Assisted and proposed uses for allocated funds.Studied under Business consulting experts to learn and apply effective market penetration techniques and lead generationPerformed Data analysis on feedback and statistics from marketing campaigns to increase responsiveness.

• IT Consultant

  • Apr 2019 - Dec 2020

  Harware/Software Tier 1 IT ConsultingBreak fix work for clients as needed



South Central Planning and Development Commission

• United States
• Government Relations Services
• 1 - 100 Employee

• SQL Report Coordinator

  • Aug 2018 - Apr 2019

  Coordinated the focus and work assignments of a team of SQL Report Developers as well as handled all external communications on behalf of the team

• Software Trainer

  • Mar 2018 - Apr 2019

  Performed trainings across the US for implemented intergovernmental software contracts

• Help Desk Specialist

  • Dec 2017 - Mar 2018

  Answered phones and support tickets on a software helpdesk