Experience

Xplore Federal Credit Union

• United States
• Banking
• 1 - 100 Employee

• IT Support Technician

  • Aug 2020 - Present

  New Orleans, Louisiana, United States



Sparkhound

• United States
• IT Services and IT Consulting
• 100 - 200 Employee

• IT Support Analyst

  • Aug 2016 - Aug 2020

  Baton Rouge, Louisiana I began working at Sparkhound as a Tier 1 Support Analyst, and within three months I was assisting in onboarding the LCMC Health hospital system, Sparkhound's new and largest client. I spent Nov 2016 to Aug 2017 working on-site at Touro Infirmary, learning their systems, internal IT organization, and account provisioning. Upon returning to Sparkhound in August, 2017, I became an LCMC co-team lead. In this role, I began doing general Tier 1 support for LCMC Health, while also… Show more I began working at Sparkhound as a Tier 1 Support Analyst, and within three months I was assisting in onboarding the LCMC Health hospital system, Sparkhound's new and largest client. I spent Nov 2016 to Aug 2017 working on-site at Touro Infirmary, learning their systems, internal IT organization, and account provisioning. Upon returning to Sparkhound in August, 2017, I became an LCMC co-team lead. In this role, I began doing general Tier 1 support for LCMC Health, while also training new Sparkhound employees on servicing client needs and provisioning accounts for new employees and contractors at LCMC hospitals. I have spent considerable time working within Active Directory and Microsoft Exchange. I was responsible for account creation, group membership, shared drive creation, mailbox creation, and Office licensing. Show less



University of New Orleans

• United States
• Higher Education
• 700 & Above Employee

• Help Desk Student Worker and ResNet Support Technician

  • May 2010 - Dec 2011

  New Orleans, Louisiana At the University Computing and Communications department of the University of New Orleans, I initially assisted users with Tier 1 Help Desk support. I troubleshot general PC hardware issues, as well as any issues with University software like PeopleSoft and Blackboard. This assistance was provided both in person and over the phone. I progressed onto the University's ResNet (Residential Network) team. In this role, I was responsible for making on-site service calls to diagnose network… Show more At the University Computing and Communications department of the University of New Orleans, I initially assisted users with Tier 1 Help Desk support. I troubleshot general PC hardware issues, as well as any issues with University software like PeopleSoft and Blackboard. This assistance was provided both in person and over the phone. I progressed onto the University's ResNet (Residential Network) team. In this role, I was responsible for making on-site service calls to diagnose network issues in on-campus housing. I worked at UCC until I graduated in December, 2011. Show less