John McCall
Configuration Lab Manager at ITsavvy- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
Topline Score
Bio
Credentials
-
CompTIA Server+ (SK0-004) Cert Prep: 1 Server Administration
LinkedInDec, 2021- Nov, 2024 -
Human Resources in the On-Demand Economy
LinkedInDec, 2021- Nov, 2024 -
Human Resources Foundations
LinkedInNov, 2021- Nov, 2024
Experience
-
ITsavvy
-
United States
-
IT Services and IT Consulting
-
200 - 300 Employee
-
Configuration Lab Manager
-
Mar 2022 - Present
• Design and implement customer imaging and deployment solutions. • Use various Mobile Device Management platforms to deploy customer units. • Manage a team deploying custom images and configurations to meet customer needs. • Identify and deploy security updates to various assigned systems to mitigate vulnerabilities. • Manage production Domain and Microsoft Deployment server. • Manage SFTP server, and client access used to provide customer images for deployment. • Design and implement customer imaging and deployment solutions. • Use various Mobile Device Management platforms to deploy customer units. • Manage a team deploying custom images and configurations to meet customer needs. • Identify and deploy security updates to various assigned systems to mitigate vulnerabilities. • Manage production Domain and Microsoft Deployment server. • Manage SFTP server, and client access used to provide customer images for deployment.
-
-
-
IT CONSULTING
-
Wheaton, IL
-
Owner
-
2011 - Mar 2022
• Design and implement SMB networks and infrastructure. • Work with Data Center Managers to ensure high availability of deployed systems. • Implement and repair WiFi and low voltage infrastructure. • Act as smart hands to assist in end-to-end troubleshooting of client networks. • Organize and manage groups of technicians to complete contracted projects. • Perform scheduled maintenance on enterprise storage and Server systems. • Design and implement SMB networks and infrastructure. • Work with Data Center Managers to ensure high availability of deployed systems. • Implement and repair WiFi and low voltage infrastructure. • Act as smart hands to assist in end-to-end troubleshooting of client networks. • Organize and manage groups of technicians to complete contracted projects. • Perform scheduled maintenance on enterprise storage and Server systems.
-
-
-
Equus Computer Systems
-
Chicago, IL
-
Customer Service Manager
-
2006 - 2011
• Designed and implemented new service strategies to support specialized warranty offerings. • Functioned as the primary escalation point for all trouble shooting incidents in both production and repair areas. • Collaborated with the production team on prototype and first article design and testing. • Served as a member of the quality assurance team helping develop corrective actions through root cause analysis. • Performed quality inspections for both production and repair facilities directing corrections where necessary. • Created and managed the National Repair Center, centralizing service in one location. • Trained technicians in repair and best practices on a diverse set of product lines. • Worked with desktop, server and notebook computers, and created a full technician training and certification program. • Managed all aspects of a national call center. • Instituted Wiki knowledge base that increased the call center productivity. • Developed policies and procedures including documented training schedule. • Created a second level server support team within the National Call Center to serve as an escalation point for server systems. • Supervised computer hardware, operating systems, networking, and applications for the client’s direct support. • Evaluated system failures, design, and execution through corrective and preventive action. Show less
-
-
-
CompUSA
-
Retail
-
300 - 400 Employee
-
Repair Center Manager
-
2005 - 2006
• Managed all aspects of a monthly P&L.• Instituted QA process resulting in increased customer satisfaction. • Reduced the number of parts required for RMA’s elevating customer satisfaction and increasing profitability.• Created SOW for all service opportunities and supervised all service projects to completion.• Worked in partnership with store management to increase the sales through in store promotional opportunities.• Ensured complete and accurate repair and performed QA inspections on serviced equipment.• Instructed A+ training course. Show less
-
-
Senior Network Technician
-
2001 - 2005
• Oversaw the restoration of desktops, servers, notebooks Apple and PC computers as well as most major printers.• Educated technicians in best repair practices on laptops, desktops, and printers with emphasis on the diagnostic process.• Handled large scale network installation projects from writing SOWs to implementation.• Achieved certification to work on all major computers and printers.
-
-
-
Sher Distributing (Action Plus Service)
-
Totowa, NJ
-
National Account Manager
-
2000 - 2001
• Planned and implemented customer satisfaction programs, increasing customer satisfaction. • Forecasted sales by location, proposed end product placement, and managed inventory levels. • Guaranteed that Plan-O- Gram, seasonal displays and returns were accomplished in a timely manner per service agreements. • Managed shipping to ensure that all products arrive at their required locations to meet contractual obligation. • Planned and implemented customer satisfaction programs, increasing customer satisfaction. • Forecasted sales by location, proposed end product placement, and managed inventory levels. • Guaranteed that Plan-O- Gram, seasonal displays and returns were accomplished in a timely manner per service agreements. • Managed shipping to ensure that all products arrive at their required locations to meet contractual obligation.
-
-
-
Sher Distributing
-
Totowa, NJ
-
Regional Service Manager
-
1999 - 2000
• Supervised Regional Service Division across 3 states and managed 220 service representatives through 3 district managers. • Supervised Regional Service Division across 3 states and managed 220 service representatives through 3 district managers.
-
-
-
CompUSA
-
Retail
-
300 - 400 Employee
-
Regional Field Service Manager
-
1998 - 2000
• Created and staffed a Regional Dispatch Center, developing metrics and assigning technicians work to meet productivity goals. • Created and staffed a Regional Dispatch Center, developing metrics and assigning technicians work to meet productivity goals.
-
-
Education
-
Benedictine University
Bachelor of Arts in Management, summa cum laude
Community
