Experience

Maverick English

• Spain
• Business Skills Training
• 1 - 100 Employee

• English Coach

  • Nov 2013 - Present

  - English coach and teacher specialising in classes for businesses and business people. - Teach students of all abilities, from absolute beginners to C2 level. - My experience in business means I am able to coach students with the terminology and language they need in their professional lives. - English coach and teacher specialising in classes for businesses and business people. - Teach students of all abilities, from absolute beginners to C2 level. - My experience in business means I am able to coach students with the terminology and language they need in their professional lives.



Belfast City Backpacker

• Manager

  • Jan 2012 - Sep 2013

  - Having been closed by previous management due to losses, I opened and established the hostel as a successful business.- Online ratings show the business quickly became one the top hostels in Ireland with awards from Hostelbookers.com and culminating in the 2013 Certificate of Excellence award from Trip Advisor, placing the business in the top 10% globally in it's field. - As manger of the business I was responsible for all aspects of business from marketing and accounting to sales and customer service.



Reed

• United Kingdom
• Staffing and Recruiting
• 700 & Above Employee

• Graduate Management Trainee

  • Sep 2011 - Jan 2012

  - Selected for Reed's annual Graduate Trainee Program, I was one of approximately 20 chosen from an initial application of more than 4,000 people.- Worked in the Belfast branch of Reed Specialist Recruitment, focusing on a new market for the office, specialising in positions in IT, Procurement and Insurance. - Selected for Reed's annual Graduate Trainee Program, I was one of approximately 20 chosen from an initial application of more than 4,000 people.- Worked in the Belfast branch of Reed Specialist Recruitment, focusing on a new market for the office, specialising in positions in IT, Procurement and Insurance.



State Street

• United States
• Financial Services
• 700 & Above Employee

• Corporate Actions Researcher

  • Jun 2006 - Feb 2011

  - Responsible for researching the market for upcoming corporate actions and ensuring the client was informed of the event in a timely manner. - Also worked in the department responsible for ensuring client responses were processed correctly, ensuring client elections and choices were correctly delivered. - Helped establish several key procedures which are now standard in the company.- Responsible for training multiple staff - both new employees and cross training employees from other departments.- Consistent focus on customer service through accuracy & timeliness.



Scottish Widows

• United Kingdom
• Financial Services
• 700 & Above Employee

• Administrator

  • Jan 2004 - Apr 2006

  - Responsible for ensuring clients received funds from their investment accounts.- Tasked with delegating the daily workload ensuring all client requests are dealt with in the most efficient manner.- Responsible for training new employees, coaching existing employees and ensuring the customer experience was maximised, as well as quality control. - Responsible for ensuring clients received funds from their investment accounts.- Tasked with delegating the daily workload ensuring all client requests are dealt with in the most efficient manner.- Responsible for training new employees, coaching existing employees and ensuring the customer experience was maximised, as well as quality control.