John Mbugua

Information Communication Technology Project Manager at Com Twenty One Ltd. (Com21)
  • Claim this Profile
Contact Information
us****@****om
(386) 825-5501
Location
Nairobi County, Kenya, KE
Languages
  • English Professional working proficiency
  • Swahili Native or bilingual proficiency

Topline Score

Topline score feature will be out soon.

Bio

Generated by
Topline AI

You need to have a working account to view this content.
Join now
You need to have a working account to view this content.
Join now

Credentials

  • Cisco Certified Network Professional (CCNP)
    Cisco
    Jan, 2014
    - Nov, 2024
  • Cisco Certified Network Associate (CCNA)
    Cisco
    Jan, 2013
    - Nov, 2024
  • Juniper Networks Certified Associate – (JNCIA)
    Juniper Networks
    Jan, 2013
    - Nov, 2024
  • Juniper Service Provider - Routing and Switching
    XON
    Jan, 2013
    - Nov, 2024
  • Allot Certified Technical Engineer
    Allot Communications
    Jan, 2011
    - Nov, 2024
  • Cisco Certified Network Associate Industrial (CCNA I)
    The African Advanced Level Telecommunications Institute (AFRALTI)
    Jan, 2007
    - Nov, 2024
  • Project Management Professional (PMP)®
    Project Management Institute
    Apr, 2021
    - Nov, 2024
  • Fortinet Network Security Expert Level 3: Certified Associate
    Fortinet
    Oct, 2021
    - Nov, 2024
  • Huawei Certified Network Associate(HNCA) - Routing & switching
    Huawei
    Dec, 2019
    - Nov, 2024
  • Huawei Certified Specialist Professional(HCSP) - Presales IP Network
    Huawei
    Nov, 2019
    - Nov, 2024

Experience

  • Com Twenty One Limited
    • Kenya
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Information Communication Technology Project Manager
      • Sep 2016 - Present

       Lead a team of 20+ direct reports in spearheading projects for COM21  Work closely with cross-functional teams to plan and develop scope, deliverables, required resources, work plan, budget, and schedules for projects  Develop and manage budget for projects  Managing stakeholders, vendors and contractors to ensure smooth delivery of projects  Contracts negotiation and management  Produce project reports and updates as well as managing project documentations  Technical pre-sales supporting the sales team in solution design and development of tailored solutions as per client requirements.  Provide technical advice, presentations and Request For Proposals response  Create and implement ICT policies- security and acceptable use of ICT resources  Manage Stakeholders, Business Partnership and Vendors  Training and coaching team on technical capabilities; achieving 98% efficiency in projects execution & ICT operations  Guarantee network security best practices are executed through audits, network access controls, change control, and monitoring  Formulating and directing information and communication technology (ICT) strategies, policies and plans  Directing ICT operations and setting priorities between infrastructure improvements, maintenance and operations  Ensure general health and security for network, servers and cloud infrastructure is maintained  Managing and reporting on allocation of IT budget  Direct helpdesk support and service delivery operations  Manage client relations and customer experience improvement programs Show less

  • Liquid Intelligent Technologies
    • Mauritius
    • Telecommunications
    • 700 & Above Employee
    • Senior Core Network IP Engineer
      • 2013 - 2016

      - Integrate new technologies across the East Africa networks (Uganda, Tanzania, Rwanda, Kenya)- Execution of new layer three backbone and access network- Planned and optimized routing across East Africa for Provider Edge aggregation and Core network- Act as a tier 3 focal point for high impact complex network problems- Extend all the necessary support for the second and third-tier escalations for all operational outages in IP network- Executed setting up MPLS, NNI, BGP peering and IP transit services- IP Planning- Perform network maintenance and system upgrades including service packs, patches, hot fixes- Confirmed actions and discussions pertaining to issues escalated from Tier 1 or 2 Support are completely documented in the CRM system within the stipulated SLAs- Conducted scheduled network performance monitoring, trend analysis, capacity planning and expansion; strengthening network growth 2x- Provided technical presales support- Provided high-level technical support, by identifying and resolving network problems within 5-8 hours Show less

    • Senior IP and Systems (IP solutions) Engineer
      • 2011 - 2013

      - Oversaw the implementation of network and server infrastructure- Perform network maintenance and system upgrades including service packs, patches, hot fixes- Perform bandwidth upgrades and downgrades of circuits- Review traffic graphs and alarms of backbone, customers, peers and upstream providers circuits to investigate, take action, document events and follow up- Install, provision, troubleshoot, maintain, document, and upgrade routers, switches, firewalls, servers and IP monitoring tools- Reinforced customer and service delivery that translated to customer loyalty and delight- Negotiated competitive rate with vendors through vendor management- Revitalized Tier III support for customers and network problems by identifying areas for enhancement, and implementing improvements- Provided technical presales support Show less

    • Service Assurance Engineer | Customer Support
      • 2009 - 2011

      - Minimized downtime by diagnosing and troubleshooting network faults; providing high-level customer support and service delivery that escalated customer experience levels from 30% to 80%- Attend, troubleshoot and document customers and other offices, calls and e-mails when reporting issues with their service- Advised client on technical insights, recommendation, implementation and service improvement measures- Drove maintenance and upgrades on all system services software and hardware- Managed customer support and enhanced trouble tickets resolution times from 10 minutes to 5 minutes; improved Service delivery Show less

  • Swift Global Kenya Limited
    • Senior Systems Engineer | Server & Systems
      • 2008 - 2009

      -Detected and resolved faults resulting from systems failure or planned intervention-Performed systems software and hardware upgrades -Revamped systems security -Established the availability of up to date backups for all systems-Monitored systems and network elements

    • Customer Support Engineer | Service Delivery
      • 2006 - 2008

      -Monitored network Infrastructure -Maintained and updated Network documentation-Managed vendor support contracts for hardware, software and services; cut cost by 10% through negotiations saving company revenue-Provided onsite and online support to customers; growing customer satisfaction levels by 13%

Education

  • Jomo Kenyatta University of Agriculture and Technology
    Bachelor of Science (BSc), IT
    2001 - 2004
  • Jomo Kenyatta University of Agriculture and Technology
    Diploma in Information Technology

Community

You need to have a working account to view this content. Click here to join now