Product Owner III

• 2022 年 8 月 - - 目前

Product Owner II

• 2021 年 6 月 - 2022 年 9 月

In this role, I am the voice of the customer as we build technology products. Stakeholder communication and demonstrations of feature is at the heart of I do. Using data and insights from the business we answered the "what" and "why" for our technology project. Collaboration with both technical and non-technical people are a key to my success. Additionally, I help set the vision for our various technology products through backlog refinement.

Technical Business Analyst

• 2018 年 5 月 - 2021 年 6 月

Utilize agile principles to deliver world-class software that meets the needs of the customer while allowing for faster innovation within the business. I also worked in a team that delivers the solution architecture to drive the technical blueprints needed to fuel development.

Associate - Menu Management Services

• 2015 年 1 月 - 2018 年 5 月

Support customer needs for all menu/coupon/system requests for our POS system. Worked closely with my team to ensure SLA's are met and utilized technical abilities such as SQL/batch/PowerShell scripting to create efficiency in our efforts.

Level 1 Help Desk Support - POS System

• 2013 年 1 月 - 2015 年 1 月

Front line support for POS system via phone and email. Wide breadth of knowledge to support and troubleshoot any issues that arise from the customers of our POS system.

Junior Network Engineer

• 2011 年 10 月 - 2013 年 1 月

Front line support for real estate organizations, including various pieces of proprietary software. The role expanded where I was able to gain knowledge about networking, firewalls, and Active Directory. Front line support for real estate organizations, including various pieces of proprietary software. The role expanded where I was able to gain knowledge about networking, firewalls, and Active Directory.