John May

Network Operations Manager at Phacil, Inc
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Contact Information
us****@****om
(386) 825-5501
Location
US
Skills

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Credentials

  • ITIL Operational Support and Analysis
    ITIL
    Jul, 2016
    - Oct, 2024
  • ITIL v3 Foundation
    AXELOS Global Best Practice
    Jun, 2015
    - Oct, 2024

Experience

  • Phacil (a By Light Company)
    • United States
    • IT Services and IT Consulting
    • 100 - 200 Employee
    • Network Operations Manager
      • Sep 2012 - Present

      • Manage technical transition of new Government IT contracts for Phacil. Ensure all technical aspects of new IT contracts are met to include hiring, training, SLA’s, reporting, special projects and customer relations. Transitioned contracts include DHS ICE NOC, DHS CIS NOC, Air Force National Guard NOSC, National Science Foundation, Army Research Lab High Performance Computing Center, USTRANSCOM SDDC SEITS Operation Center. • Onsite troubleshooter for any technical operations issues for all Phacil contracts involving network operations. Work with Phacil Senior Management to identify contract technical issues, make resolution recommendations and guide contract staff and management in implementing changes. Show less

  • SAIC, Inc
    • Broomfield, CO
    • Network Operations Manager
      • Aug 2007 - Sep 2012

      • Coordinate technical resources to resolve LAN/WAN problems in timely manner and maximize system uptime within SLA requirements. • Create and enforce all standard operating procedures, processes and project direction for NOC business. • Maintained 99.999% ICE network uptime operating 2000 switches and 600 routers. • Reconcile over 600 change requests per month with 97% resolution within 24 hours. • Reconcile over 800 network issues per month with 80% resolution within seven days. • Led 12 employees in data networking and maintenance of Immigrations and Customs Enforcement (ICE) IP, Frame Relay, ATM and Cisco switched/routed network. • Mentored shift engineers in prioritized and escalated network outages, and assessed final resolutions. • Monitored shift incident tickets to ensure reliable updates and resolutions within government SLA’s. • Promoted to ICE Network Operations Manager in June, 2006. Show less

  • Siemens Government Systems
    • Lafayette, CO
    • Netowork Operations Lead/Manager
      • Jul 2004 - Aug 2007

      • Led 12 employees in data networking and maintenance of Immigrations and Customs Enforcement (ICE) IP, Frame Relay, ATM and Cisco switched/routed network. • Mentored shift engineers in prioritized and escalated network outages, and assessed final resolutions. • Monitored shift incident tickets to ensure reliable updates and resolutions within government SLA’s. • Promoted to ICE Network Operations Manager in June, 2006. • Manage all aspects of the Network Operations Center (NOC) for the Department of Homeland Security (DHS), Immigration and Customs Enforcement (ICE) network with 35,000 users using ITIL process management. • Supervise 40 employees at multiple locations in maintaining the ICE network infrastructure for operations while meeting 100% of SLA/SLO requirements. • Relocated ICE NOC from Colorado to Arizona in September, 2012 with 100% new staff. Fully staffed and met all SLA requirements within 180 days. • Coordinate technical resources to resolve LAN/WAN problems in timely manner and maximize system uptime within SLA requirements. • Create and enforce all standard operating procedures, processes and project direction for NOC business. • Maintained 99.999% ICE network uptime operating 2000 switches and 600 routers. • Reconcile over 600 change requests per month with 97% resolution within 24 hours. • Reconcile over 800 network issues per month with 80% resolution within seven days. Show less

  • Avaya, Inc
    • Westminster, CO
    • Sr. Network Engineer
      • Sep 2000 - Jul 2004

      • Analyzed and resolved critical international customer communications outages for large-scale PBX's, and data adjunct systems in a tier III support network operations center environment. • Provided peer training in problem determination and resolution of all data product applications. • Analyzed and resolved critical international customer communications outages for large-scale PBX's, and data adjunct systems in a tier III support network operations center environment. • Provided peer training in problem determination and resolution of all data product applications.

  • Mayn Communications Services, Inc
    • Castle Rock, CO
    • Sr Network Engineer/Owner
      • Apr 1996 - Sep 2000

      • Sole owner and operator of network design business with $200,000 in initial sales per year. Maintained and increased customer base; generated additional $150,000 in sales and maintenance contracts per year. • Oversaw all business and operational aspects of network Services Company, including technical, financial, sales, design, installation, maintenance and customer relations functions. • Designed data/voice-over-data communications systems for headquarters to remote office installations. • Provided pre-sales technical support, network design, configuration and installation of communications hardware, post sales technical support, and negotiation and administration of hardware service contracts. Show less

  • Marine Corps Recruiting
    • Armed Forces
    • 700 & Above Employee
    • Combat Telecommunications Specialist
      • Jul 1976 - Jul 1981

      Combat network operations specialist. Combat network operations specialist.

Education

  • B.S Information Systems, Regis University, Denver, CO.

Community

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