Experience

Frontier Communications

• Telecommunications
• 700 & Above Employee

• Senior IT Systems Administrator

  • Jul 2018 - Present



Cisco

• Saint Petersburg, FL

• Customer Support Engineer

  • Apr 2013 - Nov 2017

  • Directly engage with and support CISCO’s Corporate Video On Demand and DVR customers on complex technical issues and outages. • Perform Linux based troubleshooting across several devices in the platform. • Interact with development teams to create new defects related to CDS and DVR products and provide root cause analysis for outages. • Troubleshoot and process hardware replacements in a timely manner. • Configure, upgrade and install software on CDE and DVR devices. • Work with the customer to implement monitoring solutions for their NOC. • Troubleshoot customer issues with third party vendors such as Ericsson. • Correct database issues by performing replacements. • Adhere to all Technical Assistance center best practices for case handling. • Work required on call shifts and maintenance windows to ensure customer support. • Create and update procedures for the team to resolve issues. • Train overseas teams and pass issues to them during off hours • Customers include Verizon, Frontier, Comcast, Charter and Net Servicios in Brazil.



Verizon

• Section Manager - Interactive Media Operations

  • Jan 2012 - Apr 2013

  Tasked with building a strong and diverse team by actively managing talent, and supporting the performance and development of 10 direct reports by:• Setting and communicating objectives and priorities and providing ongoing direction. • Completing all required performance documents and conducting associated performance discussions (performance agreement/objectives, mid-year review, year-end review) by required deadlines.• Providing ongoing performance feedback, coaching, training and development. • Taking appropriate performance improvement action, or administering appropriate discipline when employees do not meet performance standards or expectations.• Also served as Lead VOD consultant in regards to CISCO CDS and Ericsson VOD delivery platforms. Subject matter expert in Ad insertion. Schedule and coordinate all maintenance activities. Key member on operational review calls for CISCO and Ericsson. On call person for VOD outages. Participate in cross functional meetings for design, engineering, planning and advanced troubleshooting. Interim Manager for Interactive Media Operations for 4.5 months

• Network Specialist

  • Jul 2008 - Jan 2012

  • Function as a senior member of the team to provide day-to-day, 24x7x365 on-call engineering, system administration, and operation of Verizon’s VOD (Video on Demand) video delivery systems.• Ensure capacity, function, performance and stability of Seachange, Openstream & CISCO CDS VOD environment is at acceptable level.• Participate in the design review of new technical features and architecture changes to the Video on Demand content management and CISCO delivery systems.• Perform Linux and Microsoft Windows system administration, installation, upgrades, patching, tuning, hardening and troubleshooting on more than 1000 distributed servers.• Perform application software installation, upgrades, and troubleshooting, including Linux and Microsoft Windows installations, Microsoft SQL Server installation, and vendor supplied software installation and configuration.• Participated in planning, testing and execution of system and application level upgrades.• Performed troubleshooting and problem resolution activities with other support teams (e.g. network support, NOC, vendors). Produced Root Cause Analysis that focuses on recommendations to lessons learned and avoid problem recurrence.• Participated in an on-call rotation for after-hours coverage as needed.Traveled for on-site implementations and conducted training

• Network Administrator

  • Aug 2004 - Jul 2008

  • Supported all IT functions including technical support, application development, deployment and disaster recovery planning. • Responsible for desktop and LAN support in high-volume 24x7 environment. Resolved technical issues affecting local area network, hardware and operating systems for over 1200 end users.• Oversaw network connectivity, implementation, integration and trouble shooting for servers, desktop clients and remote access clients.• Facilitated Windows 2003 Active Directory migration from Windows NT Client Server environment. Maintained 1400 + node multi-state Windows 2003 Active Directory network. • Planned, tested and coordinated workstation upgrades from Windows NT to Windows 2000 and Windows XP to align with Active Directory migration. • Administered Lotus Domino Server e-mail system for 800 users



Mclaughlin Financial, Inc.

• Loan Originator

  • 1996 - 2008