Technical Support Specialist

• Jul 2019 - Present

Principal

• Sep 2016 - Present

I provide security-focused Web services, cloud hosting, computer repair, and technology training/coaching. - Established SOP's and checklists for common IT and web tasks. - Conducted managed server tasks on VPS cloud hosting platforms, such as regularly scheduled security updates, adding accounts, and reacting to alerts when thresholds are reached. - Developed and coordinated plans for customer IT & web projects. - Resolved tickets in a collaborative manner, documenting corrective actions to build a BOK. - Utilized LAMP/LEMP software stacks and open source systems to reduce costs for customers. - Fostered collaborative communication channels with IT, telecom and other equipment vendors.

Senior Web Application Developer

• Jul 2009 - Apr 2016

- Created LAMP-based E-commerce websites in compliance with PCI-DSS principles. - Procured and installed SSL/TLS certificate to secure website merchant account. - Conducted graphic design in support of web development, digital and print marketing. - Created documentation and diagrams of IT, telecom, and production equipment assets. - Migrated standalone ribbon-stamp time-clock device to a server-based system; increased value by adding HR & payroll capabilities which eliminated bookkeeper transcription labor and errors. - Managed purchase and decommission of IT assets. - Created SOP's and maintenance checklists for production equipment to improve training and encourage accountability for expensive assets. - Responsible for creation and maintenance of customer facing websites and social media. - Published an interactive catalog of company products for the website to engage viewers. - Published a series of videos promoting the company's tote bag products. - Created field assembly manuals for remote exhibits and custom displays to enable quick setup. - Designed and launched email blasts with CTA's and A/B testing to optimize sales; segmented email lists for appropriate targeting. - Installed and maintained Linux & Windows servers for network storage, backup, and wide-format printing. - Installed low-voltage CAT6 cabling & repeater system during office expansion for phones and network. - Designed and setup a lab area for printer cleaning & repairs, measurements, and ink testing & disposal. - Wrote compelling content for marketing materials and blog articles to reduce Bounce rates and increase Average Session Duration metrics. - Created Data Hygiene policy for use among stakeholders to reduce database errors.

Owner

• Jul 2000 - Dec 2008

Conducted computer and server support for home & business, and created compelling websites for businesses and non-profits. Managed employees and subcontractors in support of asset creation and technical support objectives. Conducted computer and server support for home & business, and created compelling websites for businesses and non-profits. Managed employees and subcontractors in support of asset creation and technical support objectives.

Information Technology Specialist

• Nov 2001 - Nov 2002

Transferred civilian technology skills into MOS within their 1-year enlistment program. Maintain and troubleshoot systems that support the Army’s logistics and classified data. Perform maintenance on networks, hardware and software. Help others learn to use networks and software. Conduct end-user support. Transferred civilian technology skills into MOS within their 1-year enlistment program. Maintain and troubleshoot systems that support the Army’s logistics and classified data. Perform maintenance on networks, hardware and software. Help others learn to use networks and software. Conduct end-user support.

Crew Foreman

• Jun 1989 - Jul 2000

Administrative Suppport Specialist

• Dec 1991 - Dec 1999

MOSC 71L1O. Composed military and nonmilitary correspondence in draft and final copy. Employed basic principles of English composition and grammar in preparing correspondence. Proofread typed documents against source documents. Assembled final product for review, authentication, or other disposition. Prepared registered or certified mail for dispatch. Processed incoming correspondence and messages. Answered inquiries from staff and advises personnel on administrative and clerical matters. Set up and maintained logs, rosters, status boards, charts, graphs, and view graphs.