Experience

American DataBank

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Client Manager | Team Lead

  • Jul 2019 - Present

  • As the head of the Client Success Team, I lead the team of 17 Client Manger's daily operations. • Train and onboard all new staff, both in technical skills for the platform as well as soft skills such as public speaking. • Act as primary escalation point and contact for all west coast clients. I move clients from primary initial contacts through system design and implementation, and continued support through user training, credentialing, and ongoing support. • Enable new business opportunities through developing strong relationships with existing customers. • Assist clients in compliance tracking for their users, focusing on clinical rotation compliance for medical schools. • Led a cross-functional team with internal project management and development to ensure product roadmap met customer expectations and requirements. • Acted as Subject Matter Expert for Fair Credit Reporting Act (FCRA) restrictions. Along with legal team insight wrote new Master Service Agreements, red lined existing contracts, and coordinated client training on regulatory requirements on background check and drug screening results for school and workplace compliance. Show less

• Drug Screening Specialist

  • Mar 2018 - Jul 2019

  • Acted as primary point of contact for users and clients. Managed status requests and requests for information regarding Fair Credit Reporting Act (FCRA) regulations. • In conjunction with the Medical Office, I ensured all requests and processes met required turnaround times, as well as ensuring accuracy and legal compliance for reporting of all medical results. • Worked directly with clients to onboard new 3rd party testing locations, ensuring legal agreement requirements were met and coordination of additional fees. Show less



Incline Management Inc

• 1 - 100 Employee

• Sales Associate

  • Jan 2018 - Mar 2018