Experience

Great Sky Solar

• United States
• Utilities
• 1 - 100 Employee

• Project Manager

  • Oct 2023 - Present



Rapid7

• United States
• Computer and Network Security
• 700 & Above Employee

• Project Manager

  • Nov 2021 - Aug 2023

  • Working in both Jira & Salesforce (Financial Force) to maintain a projects lifecycle • Navigating NetSuite & Confluence for project information • Coordinate with multiple stake holders which include Customers and Internal teams (40- 100 Projects simultaneously) • Coordination with Network Penetration Testers and Advisory Consultants on project information and project deliverables. • Overview of Penetration Tests & Advisory Tests (External Networks, Internal Networks, Wireless… Show more • Working in both Jira & Salesforce (Financial Force) to maintain a projects lifecycle • Navigating NetSuite & Confluence for project information • Coordinate with multiple stake holders which include Customers and Internal teams (40- 100 Projects simultaneously) • Coordination with Network Penetration Testers and Advisory Consultants on project information and project deliverables. • Overview of Penetration Tests & Advisory Tests (External Networks, Internal Networks, Wireless Networks, Web Applications, Segmentation Networks, Mobile Applications, API Testing, Asset Discoveries, ESE: Phishing, PSE’s, IRPB, TTX’s, CSMA’s) • Overview of setup virtual penetration kits in AWS, Azure, and Internally hosted networks. • Responsible for Intro Calls to gather project information and to cover SOWs • Explain in detail what the next steps would be for project follow ups • Responsible for Creating Change Orders for SOWs • Responsible to lead conversation for scheduling engagement dates • Leading Kick Off Call Presentations for customers and consultants • Delivering Project Reports through Kite Works Show less • Working in both Jira & Salesforce (Financial Force) to maintain a projects lifecycle • Navigating NetSuite & Confluence for project information • Coordinate with multiple stake holders which include Customers and Internal teams (40- 100 Projects simultaneously) • Coordination with Network Penetration Testers and Advisory Consultants on project information and project deliverables. • Overview of Penetration Tests & Advisory Tests (External Networks, Internal Networks, Wireless… Show more • Working in both Jira & Salesforce (Financial Force) to maintain a projects lifecycle • Navigating NetSuite & Confluence for project information • Coordinate with multiple stake holders which include Customers and Internal teams (40- 100 Projects simultaneously) • Coordination with Network Penetration Testers and Advisory Consultants on project information and project deliverables. • Overview of Penetration Tests & Advisory Tests (External Networks, Internal Networks, Wireless Networks, Web Applications, Segmentation Networks, Mobile Applications, API Testing, Asset Discoveries, ESE: Phishing, PSE’s, IRPB, TTX’s, CSMA’s) • Overview of setup virtual penetration kits in AWS, Azure, and Internally hosted networks. • Responsible for Intro Calls to gather project information and to cover SOWs • Explain in detail what the next steps would be for project follow ups • Responsible for Creating Change Orders for SOWs • Responsible to lead conversation for scheduling engagement dates • Leading Kick Off Call Presentations for customers and consultants • Delivering Project Reports through Kite Works Show less



Salsify

• United States
• Software Development
• 400 - 500 Employee

• Project Manager

  • Nov 2020 - Nov 2021

  • Working in SalesForce to keep projects updated internally (Cloud Coach) • Coordination with multiple customer projects simultaneously • Responsible from the beginning of a kick-off till the project is handed over to support • Responsible for follow up calls/emails with customer for status reports • Internal syncs to go over goals of the project to the implementation team • Creating Phases and tasks for the projects structure, • Responsible for budget tracking… Show more • Working in SalesForce to keep projects updated internally (Cloud Coach) • Coordination with multiple customer projects simultaneously • Responsible from the beginning of a kick-off till the project is handed over to support • Responsible for follow up calls/emails with customer for status reports • Internal syncs to go over goals of the project to the implementation team • Creating Phases and tasks for the projects structure, • Responsible for budget tracking documents • Responsible for creating a project plan, that outlines all phases and tasks of each milestone for the customer using smartsheet Show less • Working in SalesForce to keep projects updated internally (Cloud Coach) • Coordination with multiple customer projects simultaneously • Responsible from the beginning of a kick-off till the project is handed over to support • Responsible for follow up calls/emails with customer for status reports • Internal syncs to go over goals of the project to the implementation team • Creating Phases and tasks for the projects structure, • Responsible for budget tracking… Show more • Working in SalesForce to keep projects updated internally (Cloud Coach) • Coordination with multiple customer projects simultaneously • Responsible from the beginning of a kick-off till the project is handed over to support • Responsible for follow up calls/emails with customer for status reports • Internal syncs to go over goals of the project to the implementation team • Creating Phases and tasks for the projects structure, • Responsible for budget tracking documents • Responsible for creating a project plan, that outlines all phases and tasks of each milestone for the customer using smartsheet Show less



Fuze: An 8x8 Company

• United States
• Software Development
• 1 - 100 Employee

• Senior Provisioning Analyst

  • Sep 2017 - Dec 2019

  Duties included executing and managing projects with PM's, Product and Engineering teams in a defied processes. Provide status reporting to project managers around account activity and reporting issues with JIRA, Looker and Salesforce. Provide internal team training and ensure the functional tasks in the provisioning process are handled quickly and efficiently. Create Internal Training Documents Implementing services and deploying hardware to be used by the customers. Provide… Show more Duties included executing and managing projects with PM's, Product and Engineering teams in a defied processes. Provide status reporting to project managers around account activity and reporting issues with JIRA, Looker and Salesforce. Provide internal team training and ensure the functional tasks in the provisioning process are handled quickly and efficiently. Create Internal Training Documents Implementing services and deploying hardware to be used by the customers. Provide help to customer support when needed and being a resource used when a question arises in service delivery. Experience with Hardware Trouble shooting and Software updating for Cisco, Polycom and Adtran products. Experience with Provisioning Switches for customers. Experience with various technologies like DIDs, Number Portability ,TDM circuits, VoIP, Dial Plans, Device Configuration, PBX integration and Contact Center. Show less Duties included executing and managing projects with PM's, Product and Engineering teams in a defied processes. Provide status reporting to project managers around account activity and reporting issues with JIRA, Looker and Salesforce. Provide internal team training and ensure the functional tasks in the provisioning process are handled quickly and efficiently. Create Internal Training Documents Implementing services and deploying hardware to be used by the customers. Provide… Show more Duties included executing and managing projects with PM's, Product and Engineering teams in a defied processes. Provide status reporting to project managers around account activity and reporting issues with JIRA, Looker and Salesforce. Provide internal team training and ensure the functional tasks in the provisioning process are handled quickly and efficiently. Create Internal Training Documents Implementing services and deploying hardware to be used by the customers. Provide help to customer support when needed and being a resource used when a question arises in service delivery. Experience with Hardware Trouble shooting and Software updating for Cisco, Polycom and Adtran products. Experience with Provisioning Switches for customers. Experience with various technologies like DIDs, Number Portability ,TDM circuits, VoIP, Dial Plans, Device Configuration, PBX integration and Contact Center. Show less



CloudCall

• United Kingdom
• Software Development
• 100 - 200 Employee

• Technical Implementation Engineer

  • Jul 2016 - Jul 2017

  Processing Customer Services Calls/Emails/Voicemails Maintaining Communication/Chasing Job Closure Managing Multiple Projects Portal Provisioning Hardware Provisioning Training Customers Onsite Maintenance and Installations Porting of numbers Documentation and Feedback Processing Customer Services Calls/Emails/Voicemails Maintaining Communication/Chasing Job Closure Managing Multiple Projects Portal Provisioning Hardware Provisioning Training Customers Onsite Maintenance and Installations Porting of numbers Documentation and Feedback



Fuze: An 8x8 Company

• United States
• Software Development
• 1 - 100 Employee

• Provisioning Analyst

  • Apr 2015 - Jul 2016

  Execute on defined processes, checklists, and quality assurance mechanisms. Provide status reporting to project manager around account activity. Manage wholesale circuit delivery orders. Ensure the functional tasks in the provisioning process are handled quickly and efficiently, Manage a large number of concurrent provisioning projects. Perform end user training. Execute on defined processes, checklists, and quality assurance mechanisms. Provide status reporting to project manager around account activity. Manage wholesale circuit delivery orders. Ensure the functional tasks in the provisioning process are handled quickly and efficiently, Manage a large number of concurrent provisioning projects. Perform end user training.



American Tower

• United States
• Telecommunications
• 700 & Above Employee

• Project Specialist

  • Dec 2013 - Apr 2015

  Provide project management support to deliver projects within the established budget and time line. Work as a team, and participate in project development. Provide project management support to deliver projects within the established budget and time line. Work as a team, and participate in project development.



Fresenius Medical Care North America

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Data Analyst

  • May 2013 - Nov 2013



American Tower

• United States
• Telecommunications
• 700 & Above Employee

• Data Entry/Analyst

  • Jan 2013 - Apr 2013



Charles River Laboratories

• United States
• Biotechnology Research
• 700 & Above Employee

• Data Entry/Lab

  • Sep 2012 - Jan 2013

  Assist in updating/changing reports. Maintain daily and weekly reports for multiple clients/ companies from around the world. Track where items are being shipped. Diagnostic sevice reports. Contribute new ways to improve efficiently. Keep customer projects and info private and secure. Assist in updating/changing reports. Maintain daily and weekly reports for multiple clients/ companies from around the world. Track where items are being shipped. Diagnostic sevice reports. Contribute new ways to improve efficiently. Keep customer projects and info private and secure.



The West End Museum

• United States
• Museums, Historical Sites, and Zoos
• 1 - 100 Employee

• Social Media Marketing

  • Dec 2011 - May 2012

  Marketing assistant Updated all social media web pages. Updated events and speakers . Promoted events using social media Marketing assistant Updated all social media web pages. Updated events and speakers . Promoted events using social media