John Ly
Technical Product Manager at Michael & Susan Dell Foundation- Claim this Profile
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English Native or bilingual proficiency
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Vietnamese Professional working proficiency
Topline Score
Bio
Credentials
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Agile Certified Product Manager and Product Owner Credential (ACPM)
AIPMM The Association of International Product Marketing and ManagementAug, 2021- Oct, 2024 -
Enterprise Systems
SAPAug, 2012- Oct, 2024 -
Business Intelligence and Data Warehousing
SASMay, 2012- Oct, 2024
Experience
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Michael & Susan Dell Foundation
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United States
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Philanthropic Fundraising Services
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100 - 200 Employee
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Technical Product Manager
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Jan 2021 - Present
- Manage a team of senior software developers and oversee the overall product direction of the scholarship tools and the third party integrations used.- Coordinate between multiple teams to identify opportunities to further enhance our scholarship tools while staying aligned to the foundation's mission and priorities.- Assist with foundation's scholarship program teams (Dell Scholars, Dell Young Leaders, Sikelela Scholars) in taking their ideas from ideation to execution and delivery.- Prioritize team's backlog within Jira to ensure timely delivery of product features.- Perform enhancements to the tools, including bug fixes and features. Show less
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Senior .NET Developer
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Apr 2016 - Dec 2020
-Support the company’s scholarship programs by providing users with ad-hoc support, leading weekly status meetings and performing weekly code deployments.-Provide maintenance on scholarship programs including bug fixes and enhancements.-Coordinate and run weekly sprint deployments.Technology used: C#, MVC ASP.NET, SASS, CSS, JavaScript, jQuery, Bootstrap v3/v4, MS SQL Server, TeamCity
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Enterprise Solutions Developer
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Aug 2014 - Apr 2016
-Company administrator of Microsoft Office 365, SharePoint 2013 Online, Microsoft CRM Dynamics and NetSuite. Provided enterprise systems support and hands-on workshops to the organization in an effort to increase usability and enforce knowledge sharing.-Performed start-to-end organization-wide data and content migration of SharePoint 2010 on-premise to SharePoint 2013 Online, which consisted of in-depth statistics of the current environment, extensive planning, information gathering from the business, architecting the new environment, off-hour data migration and ongoing post-migration support.-Designed and implemented ASP.NET MVC 5 line of business web application solutions to several internal teams after data gathering and careful analysis of business processes.-Implemented active directory and search components into organization’s intranet landing page using the Office Graph API (SharePoint 2013 Online/Office 365).-Designed and developed custom SharePoint 2013 app parts. Show less
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Avanade
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United States
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IT Services and IT Consulting
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700 & Above Employee
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.NET Developer
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Aug 2013 - Aug 2014
-Contracted to parent company, Accenture, as a part of their development team to support their public healthcare platform (APHP) MMIS efforts. -Participated in a 6-week knowledge transfer effort in Oregon to bring back essential knowledge and skills of their client's healthcare system and claims adjudication engine, designed within an SOA environment. -Assisted in developing unit test cases and validation rules for Accenture's provider portal, designed in C# WCF services and utilizing MSMQ. -Worked on reverse engineering the software's BizTalk claims solution and rebuilding its mapping and orchestrations within a WCF windows service environment. -Led an effort to resolve a performance timeout defect involving the accumulator portion of the claims adjudication engine. -Exposed to working with several third party products, namely Fluent NHibernate, NServiceBus, log4net and fitnesse. Show less
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The Exchange
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IT Services and IT Consulting
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EDI Solution Specialist
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Dec 2010 - Jul 2013
-Designed and developed small- to mid-sized .NET application solutions to business teams with a retail store focus. -Generated new process development ideas to support the business in performing their duties in a more time-efficient manner and thereby directly affecting the financial bottom-line. -Revamp and redesign legacy systems into modern object-oriented .NET and relational database architecture. -Liaison between the business teams and the IT department. -Designed and developed small- to mid-sized .NET application solutions to business teams with a retail store focus. -Generated new process development ideas to support the business in performing their duties in a more time-efficient manner and thereby directly affecting the financial bottom-line. -Revamp and redesign legacy systems into modern object-oriented .NET and relational database architecture. -Liaison between the business teams and the IT department.
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Application Support Engineer
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Jul 2010 - Dec 2010
-Provided application support and guidance to end-user clients and assisted in UAT of web application systems after weekly production code deployment. -Conducted application and database monitoring, escalation and alerting to management and system developers. -Designed relational database VBA application to streamline end-users' input of application system issues; allows for future reporting of historical data for root cause analysis of issues. -Performed daily presentation to upper management of previous night's application/database errors as well as the escalations and steps taken for resolution. Show less
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HRAdvance
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United States
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Human Resources
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1 - 100 Employee
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EDI Coordinator
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Jun 2009 - Jul 2010
-Handled sensitive person data efficiently to adhere to SAS-70 protocol. -Mapped incoming data (within flat files, CSV, Excel) that is to be synced to internal systems. -Designed advanced SQL queries and .NET application systems used for data validation of incoming files during synchronization to avoid data mismatch; performed steps of the ETL process. -Formulated crystal report templates and datasets for upper management's analysis of company trends. -Handled sensitive person data efficiently to adhere to SAS-70 protocol. -Mapped incoming data (within flat files, CSV, Excel) that is to be synced to internal systems. -Designed advanced SQL queries and .NET application systems used for data validation of incoming files during synchronization to avoid data mismatch; performed steps of the ETL process. -Formulated crystal report templates and datasets for upper management's analysis of company trends.
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EDI Rollout Coordinator (Intern)
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Aug 2008 - May 2009
-Assisted in on-boarding company trading partners onto EDI for the invoice, purchase order and ship notice transaction sets. -Tested transaction sets for consistency and ensure data is transmitted correctly according to company policies on EDI. -Able to read and comprehend EDI system data to resolve operational issues. -Learned how to use and navigate through Gentran Integration Suite (GIS). -Assisted in on-boarding company trading partners onto EDI for the invoice, purchase order and ship notice transaction sets. -Tested transaction sets for consistency and ensure data is transmitted correctly according to company policies on EDI. -Able to read and comprehend EDI system data to resolve operational issues. -Learned how to use and navigate through Gentran Integration Suite (GIS).
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Education
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2010 - 2012
The University of Texas at Dallas
Master of Science (M.S.), Information Technology -
2008 - 2009
The University of Texas at Dallas
Bachelor of Science (B.S.), Management Information Systems, General -
2005 - 2007
The University of Texas at Arlington - College of Business Administration
Management Information Systems, General
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