John Long
Full Stack Software Engineer at Truepill- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
Topline Score
Bio
Lyle Kozloff
John has a tenacious attitude, a love for learning and an excellent aptitude for finding needs in teams and making himself invaluable. Watching his growth at GitLab was inspiring. Customers like him, his teammates love collaborating with him, and he's contributed significantly to the growth and development of the Support team at GitLab. Overall, he embodies what "support engineering" means: deep technical knowledge combined with a passion for customer results.
Lyle Kozloff
John has a tenacious attitude, a love for learning and an excellent aptitude for finding needs in teams and making himself invaluable. Watching his growth at GitLab was inspiring. Customers like him, his teammates love collaborating with him, and he's contributed significantly to the growth and development of the Support team at GitLab. Overall, he embodies what "support engineering" means: deep technical knowledge combined with a passion for customer results.
Lyle Kozloff
John has a tenacious attitude, a love for learning and an excellent aptitude for finding needs in teams and making himself invaluable. Watching his growth at GitLab was inspiring. Customers like him, his teammates love collaborating with him, and he's contributed significantly to the growth and development of the Support team at GitLab. Overall, he embodies what "support engineering" means: deep technical knowledge combined with a passion for customer results.
Lyle Kozloff
John has a tenacious attitude, a love for learning and an excellent aptitude for finding needs in teams and making himself invaluable. Watching his growth at GitLab was inspiring. Customers like him, his teammates love collaborating with him, and he's contributed significantly to the growth and development of the Support team at GitLab. Overall, he embodies what "support engineering" means: deep technical knowledge combined with a passion for customer results.
Credentials
-
Foundations of Leadership Certificate 2
The National Society of Leadership and SuccessFeb, 2023- Nov, 2024 -
Foundations of Leadership Certificate 1
The National Society of Leadership and SuccessJan, 2023- Nov, 2024 -
Goal Setting: Objectives and Key Results (OKRs)
LinkedInMar, 2021- Nov, 2024 -
Building Customer Loyalty
LinkedInJan, 2021- Nov, 2024 -
Learning Docker
LinkedInJan, 2021- Nov, 2024 -
Learning Kubernetes
LinkedInJan, 2021- Nov, 2024 -
Managing a Customer Contact Center
LinkedInJan, 2021- Nov, 2024 -
Managing a Customer Service Team
LinkedInJan, 2021- Nov, 2024 -
Quality Standards in Customer Service [2016]
LinkedInJan, 2021- Nov, 2024 -
Ruby Essential Training Part 1: The Basics
LinkedInJan, 2021- Nov, 2024 -
Using Customer Surveys to Improve Service
LinkedInJan, 2021- Nov, 2024 -
Winning Back a Lost Customer
LinkedInJan, 2021- Nov, 2024 -
Bystander Training: From Bystander to Upstander
LinkedInDec, 2020- Nov, 2024 -
Communicating Across Cultures
LinkedInDec, 2020- Nov, 2024 -
Communicating about Culturally Sensitive Issues
LinkedInDec, 2020- Nov, 2024 -
Confronting Bias: Thriving Across Our Differences
LinkedInDec, 2020- Nov, 2024 -
Diversity, Inclusion, and Belonging for All
LinkedInDec, 2020- Nov, 2024 -
Skills for Inclusive Conversations
LinkedInDec, 2020- Nov, 2024 -
Diversity, Inclusion, and Belonging
LinkedInNov, 2020- Nov, 2024 -
Unconscious Bias
LinkedInNov, 2020- Nov, 2024
Experience
-
Truepill
-
United States
-
Software Development
-
200 - 300 Employee
-
Full Stack Software Engineer
-
Jan 2022 - Present
Fixed bugs, refactored existing code, extended existing functionality and developed new features based on requirements. Participated in daily stand-ups and contributed to splint planning. Worked in a full stack capacity working on both frontend and backend. Frontend work consisted of ReactJS and Typescript. Backend work involved NestJS, NextJS, and Typescript. Assisted in release process for both front and backend. Assisted others on the team to huddle tickets, provide context to features and… Show more Fixed bugs, refactored existing code, extended existing functionality and developed new features based on requirements. Participated in daily stand-ups and contributed to splint planning. Worked in a full stack capacity working on both frontend and backend. Frontend work consisted of ReactJS and Typescript. Backend work involved NestJS, NextJS, and Typescript. Assisted in release process for both front and backend. Assisted others on the team to huddle tickets, provide context to features and functionality, offer suggestions for architectural design and offer suggestions for implementation based on various challenges presented to the team. - Full stack work - Worked with Typescript, MySQL, PostgreSQL, Git, kubernetes and ci/cd on a daily basis - Used NestJS, NextJS, ReactJS, KoaJS, and Tailwind frameworks - Worked as part of an agile team
-
-
Senior Support Engineer
-
Jun 2021 - Jan 2022
As the first hire for this role with this company I helped to develop documentation, processes and relationships with other teams. This role provided support to both internal and external requestors for a custom built healthcare platform. Assisted in the interviewing process for prospective support engineers and support engineering managers. Contributed code to hotfix production customer impacting issues. - Developed extensive documentation - Documented processes, troubleshooting… Show more As the first hire for this role with this company I helped to develop documentation, processes and relationships with other teams. This role provided support to both internal and external requestors for a custom built healthcare platform. Assisted in the interviewing process for prospective support engineers and support engineering managers. Contributed code to hotfix production customer impacting issues. - Developed extensive documentation - Documented processes, troubleshooting scenarios and tips, workflows for connecting to services, lists of commands for gathering data relevant to support tasks. - Extensive use of Typescript, ReactJS, Git, MySQL, Kubernetes and docker as part of my responsibilities in the role. - Trained new team members and provided mentoring sessions to increase the knowledge of the team
-
-
-
GitLab
-
United States
-
IT Services and IT Consulting
-
700 & Above Employee
-
Senior Support Engineer
-
Sep 2020 - Jun 2021
Worked advanced tickets and mentored others on the team. Hosted office hours and held regular training sessions to increase the knowledge of the team and improve support around several specific features. - Contributed to the codebase to fix customer reported issues. - Developed training sessions to share knowledge with the team regarding various different features.
-
-
Support Engineer
-
Dec 2019 - Sep 2020
Focused on self-managed support. Delivered support over video share and ticket to customers seeking assistance with technical challenges with installation, configuration and troubleshooting errors. - Mentored others on the team - Focused on developing high levels of knowledge on specific features to fill knowledge gaps and further train the rest of the team to better support those features. - Contributed to code base to fix customer reported bugs - Created new documentation and… Show more Focused on self-managed support. Delivered support over video share and ticket to customers seeking assistance with technical challenges with installation, configuration and troubleshooting errors. - Mentored others on the team - Focused on developing high levels of knowledge on specific features to fill knowledge gaps and further train the rest of the team to better support those features. - Contributed to code base to fix customer reported bugs - Created new documentation and modified existing to deliver clear instructions to users for configuring, troubleshooting, installing and maintaining supported software - Utilized GCP, Azure and AWS cloud sandboxes to attempt to replicate customer issues in a variety deployment types from kubernetes to docker and standard virtual machines.
-
-
-
Liquid Web
-
United States
-
Technology, Information and Internet
-
200 - 300 Employee
-
Linux Support Technician II | Server Administration
-
Jul 2019 - Nov 2019
Provided technical support for Linux based systems running cPanel/WHM, Plesk and Interworx as well as core servers running RHEL based and Debian based distributions. Support interactions handled through chat, phone and ticket. Maintained high customer satisfaction rating of 97%. Worked with other departments towards resolution of escalated interactions. Made technical recommendations to get customers on the correct environments with the necessary resources while boosting monthly… Show more Provided technical support for Linux based systems running cPanel/WHM, Plesk and Interworx as well as core servers running RHEL based and Debian based distributions. Support interactions handled through chat, phone and ticket. Maintained high customer satisfaction rating of 97%. Worked with other departments towards resolution of escalated interactions. Made technical recommendations to get customers on the correct environments with the necessary resources while boosting monthly revenue for the company.
-
-
Linux Support Technician | Managed Applications
-
May 2018 - Jul 2019
Provided technical support for Linux based Managed Applications supporting NGINX and Apache based server stacks. Experience troubleshooting WordPress, Drupal and Joomla CMS’s as well as custom PHP web applications. Support and troubleshooting of a hosted email solution. Support interactions handled through chat, phone and ticket. Developed production web applications using Code Igniter in PHP and Flask in Python. Mentored other support technicians. Built an email abuse tool that automates… Show more Provided technical support for Linux based Managed Applications supporting NGINX and Apache based server stacks. Experience troubleshooting WordPress, Drupal and Joomla CMS’s as well as custom PHP web applications. Support and troubleshooting of a hosted email solution. Support interactions handled through chat, phone and ticket. Developed production web applications using Code Igniter in PHP and Flask in Python. Mentored other support technicians. Built an email abuse tool that automates data collection and analysis saving time spent manually processing data. Constructed command line interfaces used by support to streamline troubleshooting while cutting customer interaction time down. Documented and version controlled all applications and tools developed for support. Maintained high overall customer satisfaction rating of 97%.
-
-
-
-
Police Officer
-
Oct 2015 - Feb 2018
Collaborated with team in ensuring public safety through conducting traffic and patrol duties. Filed paperwork and forms related to duties. Investigated cases with unit team members. Cared for and controlled police dog as K9 handler. Explored and implemented means of making unit more effective and efficient. Collaborated with team in ensuring public safety through conducting traffic and patrol duties. Filed paperwork and forms related to duties. Investigated cases with unit team members. Cared for and controlled police dog as K9 handler. Explored and implemented means of making unit more effective and efficient.
-
-
Community
