Experience

EverQuote

• United States
• Technology, Information and Internet
• 300 - 400 Employee

• Senior People Operations Associate

  • Oct 2022 - Present

• People Operations Associate

  • May 2022 - Oct 2022

• Recruiting Coordinator

  • May 2021 - May 2022

  EverQuote (Nasdaq: EVER) operates the largest online marketplace for insurance shopping in the United States. We make insurance shopping easy, efficient and personal, saving consumers and providers time and money. Our goal is to reshape the way consumers shop and improve the way insurance providers attract and connect with customers as insurance shopping continues to shift online.



Little Technical Services, LLC

• Business Owner

  • Dec 2020 - Present

  -Owner/IT Analyst at Little Technical Services, LLC Our mission is to provide professional, reliable and consistent technical services and support for homes and businesses at an affordable rate. -Owner/IT Analyst at Little Technical Services, LLC Our mission is to provide professional, reliable and consistent technical services and support for homes and businesses at an affordable rate.



Costco Wholesale

• United States
• Retail
• 700 & Above Employee

• I.S. Build & Deployment Analyst

  • Oct 2017 - Mar 2021

  The primary role of the Build and Deployment Analyst is the configuration and deployment of IT equipment including, but not limited to PCs, Servers and Software. The Analyst is also expected to adhere to developed procedures for asset management, software license management, change management, technology refresh, safety, security and other deployment and lab functions. The Analyst is also expected to evaluate problems, determine root causes and best solutions to problems in order to ensure maximum productivity and minimum downtime.-Configuring and deploying IT equipment including, but not limited to PCs, Servers & Software. -Hardware Installations including project support, tech refreshes, New Warehouse, IMAC and PWF builds.-Software installations including project support, upgrades, QA, new applications and client integration.-Request coordination including task assignments, stockroom inventory, & coordination with IS Purchasing.-Research and provide recommendations on software or hardware requested by customers.-Design & recommend changes for increasing efficiency & effectiveness of the build & deployment process. -Develop and maintain partnerships with multiple IS Departments to ensure quality service and support.-Manage and coordinate outsourced contractors in project or production related initiatives.-Adhere to security management practices as well as promoting established security standards. Show less

• I.S. Service Desk TSR Technician

  • Aug 2016 - Oct 2017

  The Service Desk Technical Service Representative (TSR) provides technical phone support and troubleshooting for all Costco Wholesale employees working at warehouses, depots, corporate and regional offices in the U.S., Puerto Rico and Canada. Issues called into the Service Desk include hardware failures, application errors, buying and accounting issues, PC concerns, etc. -Supports end users by providing first level technical support via Phone, and E-mail.-Enters all calls into the incident management system, with an emphasis on recreating the problem in specific detail for more timely resolution by second level support.-Ensures thorough first-level problem determination is executed utilizing all available research tools with the objective of resolving as many customer issues as possible. Escalates promptly when unable to resolve at first level.-Provides accurate troubleshooting assistance to all customers with an appropriate sense of urgency and a positive attitude.-Meets or exceeds performance metrics related to availability, first call resolution, queue management and ticket and call quality.-Exercises professional written and verbal communication skills at all times.-Daily follow-up of all outstanding tickets before leaving for the day. Show less

• Network Support Analyst-Intern

  • Jun 2016 - Aug 2016

  The primary role of the Networking Analyst is to ensure minimum downtime to internal customers by effectively troubleshooting and partnering with service providers to resolve network outages. To accomplish this goal, the Networking Analyst is responsible for coordinating all details of a network outage up to and including the occasional emergency replacement of inoperable equipment.-Trouble Ticket Queue: receiving, opening, prioritizing, troubleshooting, follow up, notification, escalation, documentation and pulling in additional resources as needed for prompt resolution of trouble tickets; this includes dispatching Local Exchange Carriers (LECs), paging and working with vendor(s) as needed.-Responsible for Support (Operational) of Costco’s networking infrastructure.-Network hardware problem resolution.-Teams with other IS groups on projects to ensure support transition is properly implemented.-Resolves network problems in a timely manner and to completion. Show less



Robert Half

• United States
• Staffing and Recruiting
• 700 & Above Employee

• IT Field Technician

  • Nov 2015 - Jun 2016



Sam's Club

• United States
• Retail
• 700 & Above Employee

• Customer Service Manager

  • 2013 - 2015

• Interim Marketing Team Leader

  • 2012 - 2013

• Lead Customer Service Supervisor

  • 2011 - 2013

• Customer Service Manager

  • 2007 - 2011



Walmart

• United States
• Retail
• 700 & Above Employee

• Support Manager

  • 2005 - 2007

• Automotive Technician

  • 2004 - 2005