Experience

Bosch Automotive Service Solutions UK

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• DevOps Engineer

  • Mar 2018 - Present



Advanced

• United Kingdom
• Software Development
• 700 & Above Employee

• DevOps Engineer

  • Mar 2013 - Feb 2018

  • Project managed a complete overhaul of the old test domain for developers and testers, commencing with requirements, costing, configuration and implementation of the domain structure.• Instrumental in creating a new automation domain for testers, this included full automation on smoke, regression and performance testing and virtual machines ranging from 60 clients, 20 servers and 15 SQL servers.• Building, configuring and maintaining separate private domains for testing Exchange flavours within hosted environments.• Project managed ways of using cloud software to improve efficiencies and costs. This involved Azure and 3rd party software called CloudHouse including liaising with CloudHouse to set up environments for full testing and exploration.• Commenced learning the basics of .net and created a network app which encompassed joining domain automatically, changing DNS settings, finding local SQL servers and various other handy tools to help efficiencies in my role. • Daily checking of the server environment prior to commencement of the working day to ensure minimal loss of productive hours for both the development and test teams. • Monitoring, maintaining and upgrading the hosted UAT environment.• General IT support to the development and test teams and the test domain, this includes hardware, software installation and configuration, building and updating templates for virtual machines, creation of virtual machines using MS Hyper-V. The Virtual machines range from windows clients, servers, SQL servers, Exchange servers [2007 – 2016]. Also domain controllers for separate private domains. Show less

• 2nd Line Engineer

  • Sep 2011 - Feb 2013

  • Directly supported 200 PCs and laptops in 2 offices plus travelling to offices around the country giving support on site or via telephone and webex.• Using MS System Centre to log and resolve calls• Supporting 30 plus servers ranging from NT4 to server 2008 r2.• Setting up and configuring Avaya phones• Configuring both external and extension numbers on Avaya phone system• Configuring CMS for sales team• Look after several Hyper-V servers, running P2V when required• Running a Hyper-V project to remove old physical servers and turning them into virtual servers• Configuring Firewall rules to allow various internal and external routing• Printer support either by fixing or logging calls to external companies• Changing backup tapes, daily checking, fixing and amending issues as and when required• Liaising with external IT suppliers for ordering and upgrading of hardware• Support / mentor to 1st line support engineers in IT support. Show less



CBRE

• United States
• Real Estate
• 700 & Above Employee

• Regional IT Technician

  • May 2007 - Sep 2011

  • Support to 240 PC’s, 3 Windows 2003 servers and 65 PCoIP monitors, over 4 offices in Manchester, Liverpool, Leeds & Sheffield. • Installation of company software, consisting of Windows XP, Office 2003 & 2007 and company specific software. • PC’s are built with standard company image then amendments made to suit End Users’ needs. • Installing PCoIP monitors for VMWare 4.6 system and updating PC’s with DevonIT client for PC’s. • Maintaining site backups and restoring when requested. • Maintaining printers, photocopiers and faxes based across the 3 sites and liaising with Companies if extra support is needed. • Installation of hardware, CISCO Phones and patching when required. • Fault finding hardware/software issues at the 3 sites, either face to face or via remote access. • Logging calls via helpdesk system to assist the main London offices. • Travel to various sites around the country assisting when required. • Monitoring and maintaining Video Conferencing link and support to staff at client meetings/venues etc. Show less



5 Boroughs Partnership NHS Foundation Trust now known as North West Boroughs Healthcare NHS

• Hospital & Health Care
• 200 - 300 Employee

• IT Technician

  • Mar 2001 - May 2007

  • Supporting 1300 pc’s over 15 sites across the 5 boroughs • Installation of software e.g. Windows 2000, XP, Office 2000,2003 and other bespoke applications • Build PC’s with trust standard image • Create new and update images for departments when required • Spec out room layout pre pc installations i.e. Network Points & Power sockets • Health and Safety Regulations are adhered to throughout all pc locations • Setup, test and roll out of NPfIT project, the largest IT project currently in the country • Install PC’s, printers, monitors and any other specialist hardware • Fault finding hardware/software either by using remote access, 3rd party vendors or visiting the sites • Creating accounts, groups and mailboxes, setting permissions and creating policies within active directory • Log calls on Track IT our call logging system • Change backup tapes& schedules when required • Patching in ports to make network points live ready for new equipment. • Assist in projects requiring IT related input i.e. what equipment is required, how to roll out software • Assist in installing servers and configuring them to network • Test hardware and software to make sure it is compatible with trust equipment and systems • Upgrading of systems and hardware Show less



Counterline Ltd

• Food and Beverage Services
• 1 - 100 Employee

• IT Technician

  • Sep 2000 - Feb 2001

  Supported approximately 80 PC’s and a small network consisting of 1 Windows Servers and a Novell Server. Other duties included ordering equipment and auditing hardware and software Supported approximately 80 PC’s and a small network consisting of 1 Windows Servers and a Novell Server. Other duties included ordering equipment and auditing hardware and software



St Helens & Knowsley Teaching Hospitals NHS Trust

• United Kingdom
• Hospitals and Health Care
• 700 & Above Employee

• IT Technician

  • Sep 1998 - Sep 2000

  Supported approximately 1500 pc’s and about 500 Dumb terminals on a Novell 5.1 network. Covering the helpdesk as and when required. Hardware and Software support i.e. Win95-98, Office 97 and other bespoke applications. Supported approximately 1500 pc’s and about 500 Dumb terminals on a Novell 5.1 network. Covering the helpdesk as and when required. Hardware and Software support i.e. Win95-98, Office 97 and other bespoke applications.