Experience

Autowares Inc

• United States
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Customer Service Representative

  • Jul 2021 - Present



Alpha Insights

• Business Consulting and Services
• 1 - 100 Employee

• Independent Consultant

  • May 2018 - Present

  consulting on brake trends in Michigan. Very enjoyable experience. consulting on brake trends in Michigan. Very enjoyable experience.



K & J TIRE CENTER

• United States
• Automotive
• 1 - 100 Employee

• Customer Service Specialist

  • Feb 2019 - Mar 2020

  Automive Service Manager

• Automotive Service Writer

  • Feb 2019 - Mar 2020

  Service writer



Performance AutoValue of Albion

• 309 S. Superior, Albion Mi

• Manager

  • Jun 2002 - Nov 2016

  -Rapidly promoted from part-time driver to full-time manager within four years due to exceptional sales skill and drive, as opposed to average sales experience of twelve years for other managers. -Achieved sales of $1 million per year in 2009, and consistently sell $800K per year on average through superior resourcing and customer relationship skills, as opposed to other top performers averaging $400k per year in sales. -Managed store with 27 employees and $4M per year in sales through strong time management organization and delegation, while helping to maintain 5-10% yearly growth even through the economic downturn, as opposed to average store size of 8 employees and $1.5M in sales. My responsibilities now are, but not limited too: Scheduling employees, planning time off coverages for the schedule, managing customer relationships with wholesale accounts as well as general public.I also answer a hotline as a "knowledge center" for service centers as well as other stores due to my ability to resource. I also over see the warehouse manager and his staff. I do timecard approvals as well as time off request approvals. I assign daily tasks for employees. I am also responsible for store appearance and cleanliness. I oversee the day to day operational duties of all the staff at the store.



Performance Auto Value Main

• Jackson, Michigan Area

• Manager

  • Jun 2002 - Jan 2016