Experience

JLR North America

• United States
• Motor Vehicle Manufacturing
• 500 - 600 Employee

• Customer Service Process Manager

  • Jul 2021 - Present

  JLRNA project management and deployment across the Jaguar Land Rover retailer network

• Aftersales Market Manager, M21

  • Jun 2017 - Aug 2021

  Manage and consult to retailer Customer Retention and Satisfaction efforts for the entire Chicago Market.



Jaguar Land Rover Hinsdale

• United States
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• General Sales Manager

  • Oct 2016 - Aug 2021

  Oversee all sales operations as well as the acquisition of all pre-owned inventory. Other responsibilities include new inventory ordering as well as sales training. ...Good to be back home!! Oversee all sales operations as well as the acquisition of all pre-owned inventory. Other responsibilities include new inventory ordering as well as sales training. ...Good to be back home!!



Patrick Jaguar Land Rover of Naperville

• Certified / Pre-Owned Manager

  • Jan 2016 - Aug 2021

  Responsible for the acquisition, reconditioning and marketing of all the Pre-Owned and Certified Pre-Owned vehicles for the store with a strong emphasis on the latter of the two resulting in taking the lead position in Land Rover's Chicago Market for Certified Pre-Owned sales as well as ranking in the Top 20 performers nationally. Responsible for the acquisition, reconditioning and marketing of all the Pre-Owned and Certified Pre-Owned vehicles for the store with a strong emphasis on the latter of the two resulting in taking the lead position in Land Rover's Chicago Market for Certified Pre-Owned sales as well as ranking in the Top 20 performers nationally.



The Patrick Dealer Group

• United States
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Sales Manager at Patrick BMW

  • Aug 2015 - Aug 2021

  Primarily resposible for the performance and training of the sales department, used car remarketing and BDC training and developement. While still early in my time here, goals include increasing used car sales, optimizing BDC performance with an emphasis on increasing our closing ratio and perhaps most importantly, instituting routine sales training and statistical tracking that will allow each sales professional to understand where they are at and where they are going each month. Primarily resposible for the performance and training of the sales department, used car remarketing and BDC training and developement. While still early in my time here, goals include increasing used car sales, optimizing BDC performance with an emphasis on increasing our closing ratio and perhaps most importantly, instituting routine sales training and statistical tracking that will allow each sales professional to understand where they are at and where they are going each month.



Jaguar Land Rover Hinsdale

• United States
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Centre Manager

  • Jan 2014 - Sep 2015

  General Manager of the Bill Jacobs Land Rover Hinsdale location. I manage all of the day-to-day operations of the dealership for both variable and fixed operations. My first task as Centre Manager was the revamping of the used car department which resulted in our being #1 in our market for Certified Land Rover sales and #2 in the nation for Certified Land Rover sales for the first two months of 2014. By May of 2014, Land Rover Hinsdale achieved the title of #1 Land Rover Certified… Show more General Manager of the Bill Jacobs Land Rover Hinsdale location. I manage all of the day-to-day operations of the dealership for both variable and fixed operations. My first task as Centre Manager was the revamping of the used car department which resulted in our being #1 in our market for Certified Land Rover sales and #2 in the nation for Certified Land Rover sales for the first two months of 2014. By May of 2014, Land Rover Hinsdale achieved the title of #1 Land Rover Certified Pre-Owned volume dealer in the country and, as a dealership, ranked #30 out of 166 Land Rover dealers nationally based on LRNA's Balanced Score Card. Only several months prior, our ranking was #56. By June, our ranking continued to climb to #27 out of 166 in the country. Upon my departure in July 2015, Land Rover Hinsdale was ranked as the #6 Land Rover store in the country per the BSC. By the end of 2014, Land Rover Hinsdale had secured the #1 spot in the Chicago market for Land Rover Certified sales and #2 in the country. Show less General Manager of the Bill Jacobs Land Rover Hinsdale location. I manage all of the day-to-day operations of the dealership for both variable and fixed operations. My first task as Centre Manager was the revamping of the used car department which resulted in our being #1 in our market for Certified Land Rover sales and #2 in the nation for Certified Land Rover sales for the first two months of 2014. By May of 2014, Land Rover Hinsdale achieved the title of #1 Land Rover Certified… Show more General Manager of the Bill Jacobs Land Rover Hinsdale location. I manage all of the day-to-day operations of the dealership for both variable and fixed operations. My first task as Centre Manager was the revamping of the used car department which resulted in our being #1 in our market for Certified Land Rover sales and #2 in the nation for Certified Land Rover sales for the first two months of 2014. By May of 2014, Land Rover Hinsdale achieved the title of #1 Land Rover Certified Pre-Owned volume dealer in the country and, as a dealership, ranked #30 out of 166 Land Rover dealers nationally based on LRNA's Balanced Score Card. Only several months prior, our ranking was #56. By June, our ranking continued to climb to #27 out of 166 in the country. Upon my departure in July 2015, Land Rover Hinsdale was ranked as the #6 Land Rover store in the country per the BSC. By the end of 2014, Land Rover Hinsdale had secured the #1 spot in the Chicago market for Land Rover Certified sales and #2 in the country. Show less



Bill Jacobs MINI

• United States
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Finance Director / Sales Manager

  • Jan 2013 - Dec 2013

  Lead role as the Director of the Finance Department for this franchise. Also assist as Sales Manager, second in-charge of the day-to-day sales operations. Lead role as the Director of the Finance Department for this franchise. Also assist as Sales Manager, second in-charge of the day-to-day sales operations.



Bill Jacobs Volkswagen

• United States
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Finance Manager

  • Jun 2011 - Dec 2012

  Handled all paperwork relating to automotive sales as well as negotiations with lending institutions. Tracked all paperwork, funding issues as well as making sure we stayed compliant as a dealership in regards to handling non-public, personal information of our clients. Certified Specialist 2013 ~ Finance Manager

• Shop Foreman

  • Nov 2007 - Jun 2011

  Oversaw all shop operations including repair order dispatch with a large emphasis on technician efficiency and proficiency, coordination with completing all warranty and customer pay work with Parts Department and Service Advisors. Other daily tasks included management of vehicle inventory open recall status, reconditioning of all pre-owned vehicles and shepherding along all sublet work to vendors (internal and external). Also maintained a strong working relationship with internal warranty… Show more Oversaw all shop operations including repair order dispatch with a large emphasis on technician efficiency and proficiency, coordination with completing all warranty and customer pay work with Parts Department and Service Advisors. Other daily tasks included management of vehicle inventory open recall status, reconditioning of all pre-owned vehicles and shepherding along all sublet work to vendors (internal and external). Also maintained a strong working relationship with internal warranty administrators to allow for a high velocity of booking all warranty-related work for Volkswagen. Achieved Volkswagen Generation Best Status 2010 for Outstanding Performance Certified Specialist 2011 ~ Service Consultant

• Service Advisor

  • Apr 2007 - Oct 2007

  During my first several months as a Management Trainee, I was assigned to the Bill Jacobs VW service drive where I learned and executed the creation of repair orders and how to follow them through from start to finish. Worked with customers from greeting them, to checking them in and creating a repair order and completing all warranty and customer pay work. Worked closely with Service Manager Kevin Wales to understand the workings of a dealership Service Department. Eventually moved on to… Show more During my first several months as a Management Trainee, I was assigned to the Bill Jacobs VW service drive where I learned and executed the creation of repair orders and how to follow them through from start to finish. Worked with customers from greeting them, to checking them in and creating a repair order and completing all warranty and customer pay work. Worked closely with Service Manager Kevin Wales to understand the workings of a dealership Service Department. Eventually moved on to run the daily operations of the Service Department as the Shop Foreman.



Land Rover Naperville

• Sales / Finance

  • Jul 2005 - Apr 2007

  Same as my time at Bill Jacobs VW, however there was more emphasis on maintaining long-term client relationships early on as a Sales Associate. Land Rover Silver Certified Recognized as as AFIP Certified Professional Same as my time at Bill Jacobs VW, however there was more emphasis on maintaining long-term client relationships early on as a Sales Associate. Land Rover Silver Certified Recognized as as AFIP Certified Professional



D & M Corvette Specialists

• D&M Corvette Service Department

• Seasonal Porter / Lube Technician / Intern with the Sales Department

  • May 1998 - Aug 2004

  Worked in Service Department as a 'porter', however responsibilities were extremely diverse. Being surrounded every day with rare and vintage vehicles ranging from the 1950's all the way through modern times, responsibilites included, but were not nearly limited to oil changes, tire mounting and balance, chassis lubrication, complete vehicle details, restoration services (sand-blasting, painting etc.), parts acquisitions and very basic repair work. Also spent one summer as an intern… Show more Worked in Service Department as a 'porter', however responsibilities were extremely diverse. Being surrounded every day with rare and vintage vehicles ranging from the 1950's all the way through modern times, responsibilites included, but were not nearly limited to oil changes, tire mounting and balance, chassis lubrication, complete vehicle details, restoration services (sand-blasting, painting etc.), parts acquisitions and very basic repair work. Also spent one summer as an intern in the Sales Department participating with the greeting and assisting of sales customers and attending several local shows like the Bloomington Gold where we had several vehicles on display. Also gained additional product knowledge of vintage GM and other brands' vehicles, specializing in the Chevrolet Corvette. This is the job that solidified my desire to work in the automotive industry. Show less Worked in Service Department as a 'porter', however responsibilities were extremely diverse. Being surrounded every day with rare and vintage vehicles ranging from the 1950's all the way through modern times, responsibilites included, but were not nearly limited to oil changes, tire mounting and balance, chassis lubrication, complete vehicle details, restoration services (sand-blasting, painting etc.), parts acquisitions and very basic repair work. Also spent one summer as an intern… Show more Worked in Service Department as a 'porter', however responsibilities were extremely diverse. Being surrounded every day with rare and vintage vehicles ranging from the 1950's all the way through modern times, responsibilites included, but were not nearly limited to oil changes, tire mounting and balance, chassis lubrication, complete vehicle details, restoration services (sand-blasting, painting etc.), parts acquisitions and very basic repair work. Also spent one summer as an intern in the Sales Department participating with the greeting and assisting of sales customers and attending several local shows like the Bloomington Gold where we had several vehicles on display. Also gained additional product knowledge of vintage GM and other brands' vehicles, specializing in the Chevrolet Corvette. This is the job that solidified my desire to work in the automotive industry. Show less