Experience

Vianet Group PLC

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• Field Engineer

  • Nov 2013 - Present



AVC Group

• Computer and Network Security
• 1 - 100 Employee

• Senior Technical Engineer

  • Jan 2006 - Oct 2013

   Survey customers premises on both residential and commercial sites Create schematics showing design of systems and layout Design various systems to suit customers requirements Prepare quotes and proposals with a view to capture new business Oversee projects - coordinating engineers  Assist Technical Director with high density projects Deal with technical issues with field engineers Customer queries, problem solving and resolution of project difficulties Technical Support and System commissioning  Time Management to maximise workflow Installation of SMATV Systems over Coax, IPTV & Fibre Optics Installation and servicing of VSAT systems Installation and servicing of WIFI & WiMax systems Servicing and fault finding of clients equipment  Field and bench testing of equipment, recording coverage and logging required data for analysis  Extensive experience of Microsoft packages including Word, Excel and VISIO Show less

• Field Engineering Team Manager

  • 2003 - Jan 2006

   Supervision and leadership of a large team of engineers Monitoring and implementation of KPI’s for the General Manager Health and safety and quality auditing  Dealing with queries and customer complaints Inspecting and reporting of damage claims Training of new engineers on various systems and practical assessments Presentations to engineers for new products and systems  Extensive experience in installing and fault finding of digital and analogue systems Regular team communication ensuring targets are met and team moral maintained.  Answering calls and queries from Engineers, customers and other members of staff. Visiting customers to improve on customer service Dealing with staff disciplinary procedures Show less

• Field Engineer

  • 2000 - 2003

   Installation, servicing and fault finding of digital systems Communicating to the supervisor any problems and targets achieved Answering calls and queries from other engineers, customers and other departments. Covering different regions for absentees Collection of cash from customers



ITCML

• Hitchin, Hertfordshire

• Dispatch & Stores Supervisor

  • 1995 - 2000

   Managing a small team including organising staff rotas  Ordering of stock and maintenance of stock control  Accountable for all dispatch and booking in deliveries  Preparation of orders and on site surveys / equipment setup’s  Dealing with client queries and complaints speedily.  Training staff on the various systems and health and safety  Managing a small team including organising staff rotas  Ordering of stock and maintenance of stock control  Accountable for all dispatch and booking in deliveries  Preparation of orders and on site surveys / equipment setup’s  Dealing with client queries and complaints speedily.  Training staff on the various systems and health and safety



Security Archives

• London, United Kingdom

• Driver / Warehouse Assistant

  • 1992 - 1995

   Delivery of legal documents / media  Responsible for Security Procedures and Loss Prevention  Customer Service  Inventory Control  Delivery of legal documents / media  Responsible for Security Procedures and Loss Prevention  Customer Service  Inventory Control



Safeway

• Retail
• 700 & Above Employee

• Department Manager

  • 1990 - 1992

   Maintain Stock Control Routines  Booking Deliveries and taking control of stock  Security Procedures and Loss Prevention  Telephone Communications and handling customer complaints  Marketing initiatives including coordinating new store openings  Health and safety  Staff rotas and disciplinary procedures  Maintain Stock Control Routines  Booking Deliveries and taking control of stock  Security Procedures and Loss Prevention  Telephone Communications and handling customer complaints  Marketing initiatives including coordinating new store openings  Health and safety  Staff rotas and disciplinary procedures