Experience

John Deere Kernersville

• United States
• Construction
• 200 - 300 Employee

• Product Development Planner

  • Mar 2021 - Present

  Responsible for leading change with product development and continuous improvement projects.

• Production Planner

  • Aug 2019 - Mar 2021

  Responsible for scheduling and maintaining all incoming orders to maximize productivity of the factory.- Developed process improvements to drive effectiveness and efficiency gains.- Developed team SharePoint site for improved onboarding, succession, cross-training, and productivity gains.



USA Hockey

• United States
• Spectator Sports
• 500 - 600 Employee

• Seminar Instructor

  • May 2018 - Present

  In charge of all aspects on development, implementation, and set-up of seminars all over the Southeastern USA; including set-up at event site, procurement of locations, and coordinating with outside venders.

• Ice Hockey Referee

  • Aug 2008 - Present



Target

• United States
• Retail
• 700 & Above Employee

• Executive Team Leader of Human Resources

  • Mar 2016 - Oct 2018

  Assistant leader to the Store Team Leader (GM) to ensure all operations are executed in a timely organized manner. Key areas of responsibility include:- Forecasting and execution of staffing plans to meet needs of the store.- Interviewing, Hiring, Training, Promoting, and Terminations of all employees.- Maintain all operational expenses to meet annual budgets.- Write Schedules for all 160+ team members and meet payroll requirements.- Team up with Peers from other departments to create seamless transition of job responsibilities and needs. - Create a work environment that supports inclusiveness and diversity

• Executive Team Leader of Logistics and Replenishment

  • Sep 2015 - Mar 2016

  Assistant GM to store with focus on inventory supply management and logistics.- Responsible for managing and supervising 40+ team members and 3 Team Leaders for a $40MM+ a year store - Oversaw timely execution of all logistics core processes and leaders of their prospective teams including but not limited to; Trailer Unload and Stocking, Replenishment, Backroom Inventory Management, Reverse Logistics, Instocks, Pricing, Presentation, Transition Execution, and Facilities Maintenance for a $40MM a year store- Develop new strategies to maximize accuracy and efficiency for story inventory flow



Costco Wholesale

• United States
• Retail
• 700 & Above Employee

• Cashier Assistant

  • Jul 2013 - Sep 2015

  Assist members to maximize experience at warehouse through ensuring cart avalability, product location assistance, zoning and cleanliness of the warehouse, quick and efficient checkout process. Other responsibilties included stepping in as cashier if needed, after closing of warehouse unloading and distribution of incoming inventory, forklift and electronic pallet jack operator. Assist members to maximize experience at warehouse through ensuring cart avalability, product location assistance, zoning and cleanliness of the warehouse, quick and efficient checkout process. Other responsibilties included stepping in as cashier if needed, after closing of warehouse unloading and distribution of incoming inventory, forklift and electronic pallet jack operator.



Bank of America

• United States
• Banking
• 700 & Above Employee

• AVP, Operations Consultant

  • Feb 2011 - Sep 2015

  Member of specialized team designed to track the end to end process, identify gaps, develop solutions, present to executives for approval, and execute the oversight of projects.Focus on electronic payments. Areas of focus include: - Assist on design of new enrollment forms, next generation online banking layout and design, creation of selling, marketing, and compensation plan for centralized sales PayPlan enrollment initiative (sales went from 2% to over 45% in 8 months).- Support strategies to help improve customer experience in the online banking for mortgage payments. - Design and execute strategies to help migrate customers from paper to electronic payment channels.- Identify key pain points of payment flow processes and create solutions to resolve.- Work with Banking Center Channel to improve the customer experience through process, technological, and associate education initiatives.- Work with innovation group to develop new technologies for customer experience.

• AVP, MTG Servicing Team Manager

  • May 2009 - Feb 2011

  • Managed production team of 24 associates who proactive identified payment defects, determined the root cause, and implemented preventive measures. • Designed performance metrics and implemented quality routines to assure associate accountability according to the voice of the customer.• Developed and conducted semi-annual performance reviews to maximize the performance of team and to ensure common goals were met. • Coached and developed associates to achieve both career and personal goals using SMART methodology (Specific, Measurable, Attainable, Relevant, and Timely)• Leveraged trending data to determine production output and future forecasting. • Effectively communicated across multiple Lines of Business Networks to improve the customer experience; participated in Payment Summit and Joint Application Design Conference; identified highest mortgage payment defects and created countermeasures to reduce those defects.• Led team through the largest and most complex merger in Bank of America mortgage history• Enhanced system functionality and prevented over 2,500 duplicate mortgage payments per month, netted an annual savings of over $480k

• AVP, Bank Center Manager II

  • Apr 2007 - May 2009

  • Conducted quarterly reviews outlining expectations and both recognition and areas for improvement to enhance associate performance, customer experiences, and team atmosphere.• Implemented management routines and disciplines to achieve quarterly and annual goals; trained tellers on ways to enhance referral process; resulted in a 75% increase in common goals being met. • Executed Banking Center Operations and performance routines to ensure compliance with audit controls, which resulted in audit scores of over 90% year after year.• Captured voice of the customer and developed strategy to maximize customer delight which resulted in award winning sales through customer referrals and relationship deepening.• Won 2007 National Award of Excellence and 2007 4th Quarter Regional Award of Excellence. (#2 banking center in nation)

• Assistant Bank Center Manager

  • Feb 2006 - Apr 2007

  • Supervised team of 17 tellers and personal bankers at the highest traffic banking center in the region• Established daily routines to maximize day to day performance of the banking center; ATM management, cash vault balances, day to day teller balancing and loss prevention, personal banker daily sales goals and performance management, conducted daily huddles• Conducted continuing education meetings on operations with associates including Bank Secrecy, Banking Centers Controls Review (BCCR), theft, fraud prevention and bank safety.• Assisted banking center manager in increasing the employee morale by creating an atmosphere of employee appreciation and recognition. • Coached and developed Personal Bankers to maximize performance and current goals• Built customer loyalty by assisting customers with more complex issues and during distressed times, offering immediate resolutions.• Championed market training for a new scheduling tool to assist with capacity planning and forecasting. (Click2staff)