John Kline

System Administrator at Anne Arundel Community College
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Contact Information
us****@****om
(386) 825-5501
Location
Davidsonville, Maryland, United States, US

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Credentials

  • CompTIA A+ Certification
    CompTIA
    May, 2014
    - Nov, 2024
  • CompTIA Security+ Certification
    CompTIA
    Mar, 2016
    - Nov, 2024

Experience

  • Anne Arundel Community College
    • United States
    • Higher Education
    • 700 & Above Employee
    • System Administrator
      • Aug 2018 - Present

  • Defense Media Activity
    • Public Relations and Communications Services
    • 300 - 400 Employee
    • System Administrator
      • Jun 2017 - Present

    • PC Support Specialist II
      • Jun 2016 - Jun 2017

  • Geek Squad
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Advanced Repair Agent
      • Jul 2013 - Jan 2017

      • Diagnose technology issues and create solutions• Identify opportunities to improve process of assessing, testing and repairing client electronics• Assist other employees in understanding how to utilize the range of Geek Squad resources to meet technology needs of clients• Utilize diagnostic tools to determine issues with client computers• Run multiple virus scans to remove malware• Manage startup programs and examine directories for malicious software• Replace or upgrade hardware in computers such as hard drives, memory modules, sound and video cards• Inform clients of repair process daily; update notes in computer system• Run administrative functions within Geek Squad; manage department communications• Manage product shipping and receiving• Check and test returned items; certify for resale or ship out for service• Coach sales associates about Geek Squad services; coach and train Consultation Agents how to diagnose computer issues Show less

    • Consultation Agent
      • Feb 2013 - Jul 2013

      • Greet clients, schedule reservations and discuss issues they are having with computer• Diagnose issues and recommend options for repair• Manage check-in and check-out experience for clients; find complete solution for tech problems• Coach sales team; explain services and technology to help staff match available services with customer challenges

  • City of Annapolis, MD
    • Government Administration
    • 100 - 200 Employee
    • Parking Enforcement Officer
      • Oct 2004 - Aug 2007

    • Police Communitcation Officer
      • Sep 2003 - Oct 2004

Education

  • University of Maryland University College
    Bachelor of Applied Science (BASc), Computer Networking and Security
    2010 - 2013
  • Anne Arundel Community College
    Associate of Applied Science, Information System Security
    2006 - 2010

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