Experience

Ultratec, Inc.

• United States
• Telecommunications
• 1 - 100 Employee

• CapTel Outreach Marketing Manager

  • Jan 2008 - Present

  As an Outreach Marketing Manager it is my job to ensure product awareness through advertising, marketing, outreach, education and sales. I research select CapTel markets, including visiting sites and working with customers to determine appropriate marketing approaches. I coordinate and conduct trainings, presentations and installations in select markets. Serve as point of contact for specific market segments (i.e., Hearing Professionals, Senior Centers and Organizations). As an Outreach Marketing Manager it is my job to ensure product awareness through advertising, marketing, outreach, education and sales. I research select CapTel markets, including visiting sites and working with customers to determine appropriate marketing approaches. I coordinate and conduct trainings, presentations and installations in select markets. Serve as point of contact for specific market segments (i.e., Hearing Professionals, Senior Centers and Organizations).



Telecommunications for the Deaf and Hard of Hearing, Inc. (TDI)

• TDI - Board of Directors - Midwest Region

  • Jan 2018 - Present

  I volunteer my time as Vice President and Midwest Region representative serving Illinois, Indiana, Kentucky, Michigan, Ohio, Tennessee, and Wisconsin. TDI focus on issues such as captioning on all media services, 911, emergency alerts, information technology, etc. TDI stays on top of issues/barriers the deaf, hard of hearing, deafblind, and deaf-plus (with other disabilities) faces and aims to get them resolved. I volunteer my time as Vice President and Midwest Region representative serving Illinois, Indiana, Kentucky, Michigan, Ohio, Tennessee, and Wisconsin. TDI focus on issues such as captioning on all media services, 911, emergency alerts, information technology, etc. TDI stays on top of issues/barriers the deaf, hard of hearing, deafblind, and deaf-plus (with other disabilities) faces and aims to get them resolved.



CapTel - Braille CapTel Services

• Braille CapTel Product Manager

  • Jan 2016 - Present

  I've added another position to my title as Outreach Marketing Manager. I'm proud to be working for Ultratec/CapTel as Braille CapTel Product Manager. Ultratec continues to provide innovative, "cutting edge" telecommunications for people various disabilities. I've added another position to my title as Outreach Marketing Manager. I'm proud to be working for Ultratec/CapTel as Braille CapTel Product Manager. Ultratec continues to provide innovative, "cutting edge" telecommunications for people various disabilities.



Hearing Loss Association of America (HLAA)

• United States
• Non-profit Organizations
• 1 - 100 Employee

• President

  • 2016 - Aug 2018

  I volunteer my time as President of the HLAA - Madison Chapter. We meet on a bi-monthly basis at Ultratec, Inc. in Madison, WI and we have a steady and growing number of 40+ members! I volunteer my time as President of the HLAA - Madison Chapter. We meet on a bi-monthly basis at Ultratec, Inc. in Madison, WI and we have a steady and growing number of 40+ members!



UniversaLink at the Center for Communication Hearing and Deafness

• Communication Technology Counselor

  • Jun 2006 - Jan 2008

  Lead sales representative / identified potential new partner sites and developed relationships / Expanded outreach and referral contacts / Provided home, school and worksite assessments for consumers with disabilities. Lead sales representative / identified potential new partner sites and developed relationships / Expanded outreach and referral contacts / Provided home, school and worksite assessments for consumers with disabilities.



CapTel

• United States
• Advertising Services
• 1 - 100 Employee

• Customer Service Representative

  • 2001 - 2006

  Handled customer correspondences. Maintained and generated reports through customer database including lead summaries. Handled customer correspondences. Maintained and generated reports through customer database including lead summaries.

• Marketing Specialist

  • 2000 - 2001

  Support Ultratec's overall marketing program, including print advertising, public relations, social media, video development, trade show, and sales communication activities for Ultratec and its corporate partners. Assisted in CapTel beta testing and internal plans for CapTel outreach efforts. Monitored, maintained and provided reports on national trials for CapTel. Promoted sales of assistive telecommunication devices at local, regional, and national trade shows. Designed and developed consumer training materials for new products. Show less



Wisconsin Telecommunication Relay Service

• Customer Service Representative

  • 1997 - 2000

  Served as liaison between Wisconsin Relay System and relay consumers. Represented relay users at hearing of Public Service Commission regarding the Universal Service Fund and it benefits to new relay users. Lead presentation for diverse target audiences. Served as liaison between Wisconsin Relay System and relay consumers. Represented relay users at hearing of Public Service Commission regarding the Universal Service Fund and it benefits to new relay users. Lead presentation for diverse target audiences.