Operations Director

• Feb 2021 - Present

Responsible for optimizing cross department processes in particular quality, customer support and product development. Head of department for the R&D function, active member of the management team and substitute for CEO. P&L and budgeting responsibility for operations and R&D.

Regional Manager, UK & Ireland

• Feb 2020 - Mar 2022

Identified new business opportunities and current market trends. Developed sales strategies for sales director to approve. Conducted sales presentations exhibiting success and credibility of business and its products. Prepared account profiles for company accounts. Monitored sales and profit growth of each account. Compiled and submitted management reports meticulously. Cultivated good working relationships with customers.

Technical Manager

• Oct 2020 - Feb 2021

Project Manager

• Jun 2020 - Feb 2021

Define project scope and carry out activity planning and sequencing. Coordinate project schedule through time estimations. Formulate project budget through cost estimations. Attend to risks and issues. Monitor and report on project progress.

Compliance Coordinator

• Nov 2019 - Feb 2020

Reviewed all new products, systems or processes to ensure compliance. Established and maintained internal audit policies and procedures in accordance with local and international best practice. Reported compliance breaches and exposures. Assessed areas of business risk as well as identified and reported risks. Submitted audit information to Management and Risk Committees.♦ Achieved compliance for products in Australia, New Zealand, and North America.

Transport Operations Manager

• Jul 2017 - Nov 2019

Oversaw planning, costing and allocating routes and vehicles ensuring flexibility to meet varying customer needs. Formed proactive and structured approach to fleet vehicle maintenance, adhering to designated budget and ensuring all vehicles used are fit for purpose as well as compliant with legal, regulatory, and contractual requirements. Steered team of drivers and transport assistants to deliver high-quality customer service. Escalated identified issues and recommended solutions to Service Manager and Assistant Service Manager. ♦ Reduced client reclamations by 42% by developing new driver management system. Show less

Aircraft Mechanic

• Feb 2009 - Jul 2017

Attended to daily line maintenance on airline's fleet of ATR 72-500 passenger aircraft. Completed troubleshooting faults in aircraft systems and components and repaired defects found during scheduled maintenance. Prioritised individual tasks within work package to guarantee timely completion of base maintenance projects. Created work orders and resolved defects found during base maintenance inspections. Finalised aircraft service bulletins in accordance with relevant documentation. ♦ Prevented disruptions of airline operations by prioritising unscheduled work and utilising available time to maintain high efficiency rate. Show less

Fabricator

• May 2007 - Jan 2009

Delivered bespoke solutions for work sites. Produced technical drawings for fabrication process. Manufactured products for work sites in accordance with drawings. Supervised on-site product installation. Inspected work and liaised with clients to meet requirements and expectations. Delivered bespoke solutions for work sites. Produced technical drawings for fabrication process. Manufactured products for work sites in accordance with drawings. Supervised on-site product installation. Inspected work and liaised with clients to meet requirements and expectations.

Owner

• Feb 2004 - Mar 2007

Directed business strategy and organised company activities. Produced business plans and prepared comprehensive business reports. Liaised with officials of government departments and regulatory bodies as well as trade and professional associations. Managed Health and Safety and legislation adherence. Designed daily coaching sessions. Assessed clients for certification. ♦ Enhanced financial margins and maintained high quality service for clients. ♦ Accomplished client pass rate of 92% and boosted participation by average of 35% per year. Show less

Store Manager

• Oct 2001 - Jan 2004

Received and signed for incoming and outgoing stock. Maintained shop floor stock levels. Advised customers according to their wishes/needs. Utilised customer care methods, for example the HEARD technique, to guarantee customer satisfaction. Filled in when ever there was a lack of man-power in any given department. Sustained store health and safety. Compiled daily, weekly and monthly reports for Senior Management. Updated the monthly profit/loss account according to monthly sales figures. Provided continuous training for staff to ensure the best possible customer service and staff satisfaction. Show less

Field Service Engineer

• Nov 1999 - Aug 2001

Consulted with customers to plan the layout of the installation. Studied schematics and manuals to determine installation procedures. Installed equipment in accordance with specifications. Operated the systems to demonstrate the equipment to the customer. Evaluated system malfunctions. Consulted with other engineering personnel to resolve unusual faults in system operation and maintenance. Advised management regarding customer satisfaction and product performance. Consulted with customers to plan the layout of the installation. Studied schematics and manuals to determine installation procedures. Installed equipment in accordance with specifications. Operated the systems to demonstrate the equipment to the customer. Evaluated system malfunctions. Consulted with other engineering personnel to resolve unusual faults in system operation and maintenance. Advised management regarding customer satisfaction and product performance.

Aircarft Technician

• Feb 1993 - Jul 1999

Gained the rank of Corporal Class 1. Serviced and maintained Lynx, Gazelle, Apache, EH-101, Sea King and Chinook helicopters. Fitted modifications to aircraft. Signed off and filed paperwork for all work carried out by the team. Supervised scheduled maintenance tasks. Signed off work carried out by junior non-commissioned officers. Carried out in-flight testing. Managed a team of 8 technicians. Executed maintenance tasks in many high pressure and extreme environmental conditions. Gained the rank of Corporal Class 1. Serviced and maintained Lynx, Gazelle, Apache, EH-101, Sea King and Chinook helicopters. Fitted modifications to aircraft. Signed off and filed paperwork for all work carried out by the team. Supervised scheduled maintenance tasks. Signed off work carried out by junior non-commissioned officers. Carried out in-flight testing. Managed a team of 8 technicians. Executed maintenance tasks in many high pressure and extreme environmental conditions.