John King
Systems Administrator at Amicus ITS- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
Topline Score
Bio
Credentials
-
M6292 - Installing and Configuring Windows 7 Clients
MicrosoftJun, 2013- Nov, 2024
Experience
-
Amicus ITS
-
United Kingdom
-
IT Services and IT Consulting
-
1 - 100 Employee
-
Systems Administrator
-
Jan 2018 - Present
I’m a System Administrator Level 3. Which is part of the company escalation team based in there Totten, Southampton office. I’m a System Administrator Level 3. Which is part of the company escalation team based in there Totten, Southampton office.
-
-
-
Associated British Ports
-
United Kingdom
-
Transportation, Logistics, Supply Chain and Storage
-
700 & Above Employee
-
Servicedesk Analyst
-
May 2017 - Dec 2017
I work as a 1st / 2nd Line support analyst were myself and colleagues within the team work together handling calls and ticket requests. With the day to day running of the company IT systems and supporting customers. It is important that systems are monitored and tracked daily. We as a team work together on all tickets but have assign tickets to work to and support customers. This involves day to day issues around mobile devices, computers, Citrix environments, printing as well as supporting users across the U.K at the company’s shipping ports and oversea. Responsibilities include: - Working as a team to track and monitor tickets to their SLA. - IT Support to customers / employees of ABP. - Using a call management system for ticket logging incidents from all types, walk-in, phone, email. - Working to a Service Level Agreement (SLA). - Supporting a client base system as a 1st / 2nd Line Support role, and where phone, face to face contact is required also on site. . Show less
-
-
-
TrackBack
-
United Kingdom
-
Automotive
-
1 - 100 Employee
-
Support Analyst
-
Oct 2016 - Mar 2017
I assist colleagues within the operations technical team. With the day to day running and tackling support ticket request incidents. I also have a shared responsibility with looking after the windows environment and the company office 365 subscription. With the company AWS cloud servers a monitoring tool helps keep a close eye on system activity as it happens. Responsibilities include: - Collaboration with colleagues and both locally and nationally. - Using a call management system Gemini, for ticket logging incidents. - Working to a Service Level Agreement (SLA). - Supporting a client base system as a 2nd Line Support role, and where required speaking with a clients when necessary. Show less
-
-
-
Oasis Community Learning
-
United Kingdom
-
Education Administration Programs
-
300 - 400 Employee
-
Senior IT Technician
-
Apr 2015 - Oct 2016
I assist the Site Leader with the day to day management and development of all major IT and Technical requirements for staff and students in a state of the art new building.Responsibilities include:- Collaboration with colleagues and higher management both locally and nationally- Using a call management system for call logging incidents. - Working to an Service Level Agreement (SLA). - Supporting Staff/Student with all IT needs and requirements with academy software applications. Show less
-
-
ICT Technician
-
Sep 2008 - Apr 2015
Maintaining IT equipment across the academy. Assisting the network manager with maintaining the network infrastructure. Using a call management system for call logging incidents. Working to an Service Level Agreement (SLA). Supporting Staff/Student with all IT needs and requirements with academy software applications.
-
-
-
-
ICT Technician
-
Sep 2006 - Sep 2008
Oasis Community Learning nodded on the takeover of above school and I moved via Tupee agreement to Oasis under same role. Oasis Community Learning nodded on the takeover of above school and I moved via Tupee agreement to Oasis under same role.
-
-
Education
-
2001 - 2004
City College Southampton
Information Technology, Pass & Distinction -
1996 - 2001
Cantell Secondary School
GCSE Grades - C-G
Community
