john kelly
IT support > IT troubleshooter Lvl 2 > Security team at John Sisk and Son Ltd- Claim this Profile
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Bio
Credentials
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MTA: Introduction to Programming Using Python - Certified 2021
MicrosoftFeb, 2021- Nov, 2024
Experience
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John Sisk and Son Ltd
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United Kingdom
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Construction
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200 - 300 Employee
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IT support > IT troubleshooter Lvl 2 > Security team
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Jul 2014 - Present
Support on service desk > Promoted to Level 2 Support > Took senior position in IT Security Team This is a company with 2000+ users Support: Troubleshoot any issues with the operating systems including Windows XP, Vista and 7, 10 Configure the workstations appropriately for automation, performance and security. Resolve any network issues on site or between the branch office and main office. look after our server side tasks using windows server 2003 / 2008 / 2012. Troubleshoot any software or policy issues between client and server. Communicated with hardware & software providers to resolve various issues. Moved to the troubleshooting team where I took escalations for above tasks and higher complexity cases. Security: Involved in tasks for newly formed IT security department - Admin / analyst / projects Was involved in Assessing risk and updating risk register Dealing with security incidents e.g. Phishing, hacking, email fraud, queries. Investigating threats & alerts Moved to more senior role where I am involved in security projects including: Hardening hosts, servers & accounts using group policy. Writing scripts to automate tasks, hunt threats & alert on suspicious behavior Implementing new security controls such as firewalls, Azure threat protection
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IT Force - an Ekco company
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Ireland
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IT Services and IT Consulting
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1 - 100 Employee
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Information Technology Support Specialist
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Jul 2012 - Jun 2013
I was a contractor with company IT Force Worked at various sites providing IT Support for OS, Printing, networking & applications. I was a contractor with company IT Force Worked at various sites providing IT Support for OS, Printing, networking & applications.
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Jobcare
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Ireland
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Human Resources
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1 - 100 Employee
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Information Technology Support Specialist
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Feb 2010 - Jun 2012
Provide support at the desktop for clients & staff. Provide support via Phone or team viewer for Branch office staff. Troubleshoot problems with the network at the desktop and server level using AD and Group policy. Automate tasks to improve performance. Communicate with Hardware & software provider to resolve issues. Provide support at the desktop for clients & staff. Provide support via Phone or team viewer for Branch office staff. Troubleshoot problems with the network at the desktop and server level using AD and Group policy. Automate tasks to improve performance. Communicate with Hardware & software provider to resolve issues.
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Smart Telecom NOC
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Citywest
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Network Operations Centre Support
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2009 - 2009
Basic configuration of Cisco Switches. Took calls from the data centre and monitored emails and alerts. Logged tasks completed and outstanding and kept engineers informed. Basic configuration of Cisco Switches. Took calls from the data centre and monitored emails and alerts. Logged tasks completed and outstanding and kept engineers informed.
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Komplett, Dublin
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Blanchardstown, Corporate Park
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RMA Lab Technician
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2009 - 2009
Tested PC's to determine fault or user error. Implemented solution to get non-working PC's running & documented reason fot the fault. Used SAP to log receipt of items, process the return of faulty items or issue replacement items. Tested PC's to determine fault or user error. Implemented solution to get non-working PC's running & documented reason fot the fault. Used SAP to log receipt of items, process the return of faulty items or issue replacement items.
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Education
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Self study
CompTia CySA+ Cyber security analyst, infosec -
Self study
CompTia Security+, infosec -
2012 - 2012
Microsoft MCSA 2003 to 2008 Upgrade exam 60-648
Microsoft Server 2008 Active directory & Network Infrastructure, Passed -
2008 - 2008
FAS
Networks and Server 2003, Passed Network+ & MCP Server 2003 Manage & maintain 70-290 -
Self Study
Server 2003 Network infrastructure, Passed -
Self Study
CompTia Server+, Passed -
Self Study
MCP Install, Configure & Administer windows XP, Passed -
Flexible Learning Ireland, Cork.
City & Guilds Certification in information Technology, IT support specialist -
2006 - 2006
Ashfield computer training, Dublin.
CompTia A+, Passed -
2020 - 2020
Technological University Dublin
Certificate in Networks, Security & Scripting., Information Technology
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