John Joseph Zapanta
Service Engineer at Medical Advanced Treatment- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
-
English -
Topline Score
Bio
Credentials
-
Project Management Training
University of the PhilippinesOct, 2014- Nov, 2024 -
Axis Academy Training Certification
Axis CommunicationsSep, 2014- Nov, 2024
Experience
-
Medical Advanced Treatment
-
Saudi Arabia
-
Medical Device
-
1 - 100 Employee
-
Service Engineer
-
Jul 2022 - Present
- Experience working with Biomedical and Dental Equipment mainly Liquid Nitrogen Freezer, Controlled Rate Freezer, Cryotherapy Machine, Dental Whitening Machine and Soft Tissue Dental Laser. - Using various strategies and tools to provide effective solutions to customers' concerns. - Communicating with clients, engineers, and other technicians to ensure that services are delivered effectively. - Promptly following up on service requests and providing customer feedback. - Monitoring equipment and machinery performance and developing preventative maintenance measures. - Conducting quality assurance and safety checks on all equipment. - Delivering demonstrations to ensure that customers are educated on safe and effective equipment use. - Providing recommendations about new features and product improvements. - Monitoring inventory and reordering materials when needed. - Conducting research and attending workshops to remain abreast of industry developments. - Writing reports and presenting findings to Managers and Supervisors on a regular basis Show less
-
-
-
SPAN
-
United Arab Emirates
-
Transportation, Logistics, Supply Chain and Storage
-
100 - 200 Employee
-
Inventory Support Officer
-
Feb 2018 - Mar 2022
• Managing different asset management software such as (FAMS, ATS, CAFM) • Installs applications in the development and system test environments for pre-release testing • Provides technical support and maintenance of installed applications software • Implements, configures, and tests new product versions with end users • Interacts with business users and software vendors to troubleshoot installation and implementation issues • Communicates problems and resolutions to Systems Administrator to improve ongoing services delivery • Supports remote users in resolving network connectivity issues • Conducts orientation to new users regarding applications of software • Experience working with government projects such as (RTA, DCD, Dubai Police) with regards to their asset management system Show less
-
-
-
Farnek Services LLC
-
United Arab Emirates
-
Facilities Services
-
700 & Above Employee
-
ICT Support Administrator
-
Jul 2016 - Jun 2017
Duties and Responsibilities: -Installation & Configuration of Systems & Printers -Managing Users & Group accounts, rights on shared Folders -Managing & Support for Windows Operating System -Managing Remote Support calls for users -Troubleshooting for LAN Infra related calls -Responsible for troubleshooting Hardware & Operating System and software -Handling all kinds of Desktop, Laptop and Server Support (remote calls, installing operating system & additional software) -Handling Trouble tickets raised by the users -Managing & Configuring MS-Outlook for users -Maintenance and repairing of computer and server Systems Show less
-
-
-
Tech1 Corporation
-
Philippines
-
IT Services and IT Consulting
-
Junior Project Manager
-
Dec 2014 - Feb 2016
Duties:• Ensure that all projects are delivered on-time, within scope and within budget. • Coordinate internal resources and third parties/vendors for the flawless execution of projects.• Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility.• Ensure resource availability and allocation.• Develop a detailed project plan to monitor and track progress.• Manage changes to the project scope, project schedule, and project costs using appropriate verification techniques.• Measure project performance using appropriate tools and techniques.• Report and escalate to management as needed.• Successfully manage the relationship with the client and all stakeholders (account management) from start to finish of the project.• Understand contracts and laws such as the government procurement act 9184.• Perform risk management to minimize project risks.• Establish and maintain relationships with third parties/vendors.• Create and maintain comprehensive project documentation. Show less
-
-
Field Services Engineer
-
Nov 2012 - Dec 2014
Duties: • Lead, direct and manage on-site service and effectively utilizing technical resources in the implementation of projects assigned.• Provide assistance in pre-sales, deployment and post-sales work.• Provide technical advice and guidance on installation, set-up, configuration or enhancement of company technical products, programs and systems.• Provide expertise for resolving technical problems, troubleshoots product and modifies product to customer requirements.• Handle and monitor repairs of customer and in-house communication equipment.• Provide training to customers. Work may be done at customer site.• Installing and configuring computer hardware operating systems and applications.• Monitoring and maintaining computer system and networks.• Talking to staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues.• Troubleshooting system and network problems and diagnosing and solving hardware or software faults.• Replacing parts as required.• Setting up new user’s accounts, email and profiles and dealing with password issues. Show less
-
-
Education
-
2009 - 2012
MFI Polytechnic Institute Inc.
Technical Diploma, Industrial Electronics Technology/Technician -
2023 -
AMA University
Bachelor of Science - BS, Computer Engineering
Community
