Experience

Goodwill of the Finger Lakes

• United States
• Retail
• 1 - 100 Employee

• Senior Loss Prevention Investigator

  • 2019 - Present

  • Perform operational, loss prevention, and safety audits to ensure adherence to organizational operational standards. • Inspect compliance to company safety policy and procedures and provide direction to ensure opportunities are identified and corrected. • Responsible for investigation of all internal theft incidents and ethics violations and assist management with external theft cases. • Assist in conducting general liability, workers compensation, and property and casualty (P&C)… Show more • Perform operational, loss prevention, and safety audits to ensure adherence to organizational operational standards. • Inspect compliance to company safety policy and procedures and provide direction to ensure opportunities are identified and corrected. • Responsible for investigation of all internal theft incidents and ethics violations and assist management with external theft cases. • Assist in conducting general liability, workers compensation, and property and casualty (P&C) claim investigations. • Worked in collaboration with retail leadership, facilities manager, IT Department, outside vendors (i.e., burglar/fire, access control, CCTV, armored car, etc.,) and outside agencies (i.e., fire department, law enforcement, building inspectors, etc.,) to successfully open two new retail stores, four attended donation centers, and a relocated distribution center warehouse. Show less



Staples

• United States
• Retail Office Equipment
• 700 & Above Employee

• Field Operations/Loss Prevention Manager

  • 2008 - 2018

  Upstate NY, Western MA, & Southern VT Managed and supervised operations for forty-five (45) stores located in Upstate New York, Western Massachusetts, and Southern Vermont. -Worked directly with Regional Vice Presidents, District Managers, and General Managers to reduce physical inventory shrink and P&L loss and increase customer service levels and sales. -Conducted store, operational, and safety audits to maintain and improve adherence to company operational standard with district results being the… Show more Managed and supervised operations for forty-five (45) stores located in Upstate New York, Western Massachusetts, and Southern Vermont. -Worked directly with Regional Vice Presidents, District Managers, and General Managers to reduce physical inventory shrink and P&L loss and increase customer service levels and sales. -Conducted store, operational, and safety audits to maintain and improve adherence to company operational standard with district results being the among the best in the chain. -Conducted operational training for all new hire General Managers, Assistant Managers, Operations Supervisors, and Inventory Control Specialists. -Collaborated with District Managers and Regional Human Resources Managers on new hire and internal promotion decisions. -Utilized exception-based reporting to identify possible company policy violation incidents. Show less



Lowe's Companies, Inc.

• United States
• Retail
• 700 & Above Employee

• Area Operations/Loss Prevention Manager

  • 2006 - 2008

  Central New York Managed and supervised operations for sixteen (16) stores located in Upstate NewYork. -Trained, developed, and supervised sixteen (16) Loss Prevention Managers and Supervisors. -Interacted with Regional Staff, District Managers, Area Operations Managers, Area Human Resources Managers, and Store Managers to maintain high operational standards, inventory control procedures, and reduce safety risks. -Executed store operations, inventory control, and safety audits.



BJ's Wholesale Club

• United States
• Retail
• 100 - 200 Employee

• Zone Operations/Loss Prevention Manager

  • 1990 - 2006

  NY, NJ, Ohio, PA, DEL, NH, & MA Managed and supervised operations for a zone comprised of fifty-seven (57) stores (approximately $2 billion in sales) located in New York, Ohio, New Jersey, Pennsylvania, New Hampshire, Maine, and Massachusetts. -Trained, developed, and supervised six Regional Loss Prevention Managers (RLPMs). -Interfaced with Zone Vice Presidents, Regional Operations Managers, Human Resources Managers, Distribution Centers, and General Managers to ensure proper inventory control resulting in… Show more Managed and supervised operations for a zone comprised of fifty-seven (57) stores (approximately $2 billion in sales) located in New York, Ohio, New Jersey, Pennsylvania, New Hampshire, Maine, and Massachusetts. -Trained, developed, and supervised six Regional Loss Prevention Managers (RLPMs). -Interfaced with Zone Vice Presidents, Regional Operations Managers, Human Resources Managers, Distribution Centers, and General Managers to ensure proper inventory control resulting in shrink/inventory percentages below company plan for eight consecutive years. -Directed, monitored, and assisted RLPMs in improvement of operational efficiency with the zone recording the highest operational audit scores in the company each year. -Conducted and supervised investigations and recommended appropriate disciplinary action and possible prosecution to Regional Managers and Human Resources. -Served as a member of the company's shrink task force, which through thorough inventory loss analysis had a positive impact on the company posting industry low physical inventory loss percentages. Show less