Senior Systems Engineer

• Dec 2007 - Present

Assisted manager in new hire training, including all aspects of technology support for the New England Region Queue Manager , delegated all work tasks to team according to strengths, work load and customer priority Primary Point of Contact for Blackberry and additional wireless technologies Coordinate with federal staff for all hardware deployments while maintaining that stringent GSA rules and regulations were adhered to during new computer deployment. Provided advanced level support to all Region 1 field offices, including computer support, troubleshooting with T1 Connectivity Served as liaison with Central Office IISC team, located in Washington, DC, to perform changes or new location set-ups Guided Operations Engineers with hardware and software support for clients in Windows XP and Windows 7 environments Provided auditing assistance during periodic reviews of Operations Engineers Coordinate d and actively participated in the Region 1’s COOP disaster planning as a Phase I member Resolved escalated calls for advanced systems support on as-needed basis Regional Point of Contact for Gmail, in addition to other Google products Regional Point of Contact for all physical server work and network issues and upgrades Show less

Junior Systems Engineer

• Dec 2007 - Present

Subtask D, GITGO, General Services Administration Regional Point of Contact for all wireless technologies. Coordinate all hardware deployments for clients, maintaining GSA strict rules and regulations regarding new computer deployment. Provide advanced level support to all region 1 field offices, not limited to computers, but also includes troubleshooting issues with EDSL, DSL, T1 and ISDN connectivity. Serve as liaison with central office IISC team to perform changes or new location set-ups. Coordinate and actively participate in the region’s coop disaster planning. Act as Phase I Member of COOP Regional Point of contact for Lotus Notes IDs and new user set-up and configuration. Work with Government staff to coordinate all hardware deployments for clients, maintaining GSA strict rules and regulations regarding new computer deployment. Show less

Deskside Support Technician

• 2014 - 2014

Deskside Support Technician

• 2014 - 2014

Desk Side Support

• 2014 - 2014

System Analyst

• 2008 - 2009

Merchandise Coordinator/Customer Service Manager/Level II Support Technician

• Sep 2006 - Dec 2007

PerotSystems/Harvard Pilgrim Health Care Merchandise Provided over 2000 associates of both Harvard Pilgrim and PerotSystems companies with exceptional IT support. My SLA was never lower than 97%. Provided Wireless support of early adopters of blackberry technology. Provided high level application support for the Data Warehousing Development Staff, this included state of the art IBM DB2 Database Application. Oracle Database Software. Acted as software liaison between Oracle and HPHC. Managed large scale enterprise software upgrades as well as all hardware refreshes for HPHC enterprise.; Complete responsibility for the maintenance for over 5,500 items in the online catalog. Tracked Sales, re-ordered merchandise based on historical results and developed buys based on regional sales data received from manufacturer. Worked with the IT department on enhancements to the Merchandise and Inventory and Order entry systems. Conduct new hire training for all customer service representatives. Developed instruction manuals for HomeRuns.com customers. Troubleshoot printer, computer and application issue for end-user. Troubleshoot and repair RF Scanning modules. Monitor Server Farm event logs hourly to ensure systems uptime. Part of emergency failover team, specific to implementing the successful changeover of the POS system and ensuring the server is operational. Designed and supervised programming of tracking system that determined more cost-effective transportation routes. Show less