Experience

Makinson d'Apice Lawyers

• Australia
• Legal Services
• 100 - 200 Employee

• IT Support Officer

  • Jul 2019 - Present



Chemist POS Direct Pty Ltd

• Australia
• Information Technology & Services
• 1 - 100 Employee

• Helpdesk Engineer

  • Apr 2019 - Jun 2019



Holman Webb Lawyers

• Australia
• Law Practice
• 100 - 200 Employee

• IT Helpdesk Support Officer

  • Aug 2018 - Apr 2019

  • Deliver technical support for internal end users via the ICT Service Desk ticketing system and telephone, completing data entry and reporting requirements as necessary • Deliver a high level of customer service by providing support in a cooperative and dependable manner • Perform system diagnostics, analyse user needs, and troubleshoot to provide solutions • Explain technical issues to end users in straightforward terms • Undertake technology induction for new starters within the Firm, following up to confirm understanding as required • Perform regular maintenance of hardware/software and BAU duties • Installing and connecting systems hardware and software • Escalate more serious/technically complex issues to senior ICT staff as necessary • Respond to emergency incidents and perform repairs/correct malfunctions as per help desk requirement • Undertake network administration tasks as directed • Assist with projects and systems implementations



Toys R us

• Helpdesk Coordinator

  • Jun 2010 - Aug 2018

  IT Helpdesk Level 1, 2, and 3. POS Administrator As400 (iSeries) Administrator Provided desktop, laptop, server, network, POS, As400 (iSeries) support to all Toys R Us retail stores in Australia including the Head Office and Distribution Centre situated at Regents Park. IT Helpdesk Level 1, 2, and 3. POS Administrator As400 (iSeries) Administrator Provided desktop, laptop, server, network, POS, As400 (iSeries) support to all Toys R Us retail stores in Australia including the Head Office and Distribution Centre situated at Regents Park.



Foundation IT Services

• Technical Support

  • Mar 2007 - Feb 2010

  IT Helpdesk Level 1 and 2 Onsite Engineer for NSW On-site and phone support for desktops, laptops, and servers Desktop, Laptop, and Server builds and configuration/setups. IT Helpdesk Level 1 and 2 Onsite Engineer for NSW On-site and phone support for desktops, laptops, and servers Desktop, Laptop, and Server builds and configuration/setups.



Campbelltown City Council

• Infrastructure Engineer

  • Jul 2006 - Jan 2007

  Infrastructure Engineer / Technical Support Network Maintenance (Switches/Routers/Communications Equipment such as Microwave Dish) Backup (Perform backups/restorations, relocate media to offsite location for storage) Project Work: Decentralised network layout, added redundancies, ran cables, installed network ports, etc Infrastructure Engineer / Technical Support Network Maintenance (Switches/Routers/Communications Equipment such as Microwave Dish) Backup (Perform backups/restorations, relocate media to offsite location for storage) Project Work: Decentralised network layout, added redundancies, ran cables, installed network ports, etc



GameStop Canada

• Retail
• 700 & Above Employee

• Sales Officer

  • Aug 2003 - Jan 2004

  Customer Service and Sales Customer Service and Sales