Experience

Bravium Consulting Inc.

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Director of Solution Delivery & Support

  • Oct 2018 - Dec 2022

  As Director of Solution Delivery, oversaw and managed all active Customer engagements, including regular internal/external touchpoints to ensure contract requirements are met/exceeded. Managed Delivery growth resulting in over a 150% increase in revenue over a 4 year period ($8M to over $20M) exceeding company targets every year. Managed all Delivery resources (30+ Direct Reports) with regular 1-1 touchpoints focusing on morale/career growth and engagement. Partnered with and managed… Show more As Director of Solution Delivery, oversaw and managed all active Customer engagements, including regular internal/external touchpoints to ensure contract requirements are met/exceeded. Managed Delivery growth resulting in over a 150% increase in revenue over a 4 year period ($8M to over $20M) exceeding company targets every year. Managed all Delivery resources (30+ Direct Reports) with regular 1-1 touchpoints focusing on morale/career growth and engagement. Partnered with and managed with key companies on joint projects and initiatives focused on winning new scope and work. Worked collaboratively with core leadership on various tasks including: Hiring, Product growth, Business Development activities, helping to create a diverse company culture, led ISO certification process and continuously worked toward increasing employee engagement. Show less As Director of Solution Delivery, oversaw and managed all active Customer engagements, including regular internal/external touchpoints to ensure contract requirements are met/exceeded. Managed Delivery growth resulting in over a 150% increase in revenue over a 4 year period ($8M to over $20M) exceeding company targets every year. Managed all Delivery resources (30+ Direct Reports) with regular 1-1 touchpoints focusing on morale/career growth and engagement. Partnered with and managed… Show more As Director of Solution Delivery, oversaw and managed all active Customer engagements, including regular internal/external touchpoints to ensure contract requirements are met/exceeded. Managed Delivery growth resulting in over a 150% increase in revenue over a 4 year period ($8M to over $20M) exceeding company targets every year. Managed all Delivery resources (30+ Direct Reports) with regular 1-1 touchpoints focusing on morale/career growth and engagement. Partnered with and managed with key companies on joint projects and initiatives focused on winning new scope and work. Worked collaboratively with core leadership on various tasks including: Hiring, Product growth, Business Development activities, helping to create a diverse company culture, led ISO certification process and continuously worked toward increasing employee engagement. Show less



Akamai Technologies

• United States
• Software Development
• 700 & Above Employee

• Service Line Manager

  • Jan 2011 - Oct 2018

  Managed State, Local, Higher Education (SLED) territory with $9M in Services Revenue with over 14% YoY growth in 2017. Responsible for over a 100 Customers within the SLED territory and managed 30+ Professional Support resources across multiple GEOs with 12 Direct Reports. Worked collaboratively cross organizations, supporting Sales/Marketing Customer growth via scoping/proposal efforts, meeting with Products/Engineering teams providing direct Customer/Internal feedback and other… Show more Managed State, Local, Higher Education (SLED) territory with $9M in Services Revenue with over 14% YoY growth in 2017. Responsible for over a 100 Customers within the SLED territory and managed 30+ Professional Support resources across multiple GEOs with 12 Direct Reports. Worked collaboratively cross organizations, supporting Sales/Marketing Customer growth via scoping/proposal efforts, meeting with Products/Engineering teams providing direct Customer/Internal feedback and other services groups to improve gaps in support. Implemented more efficient processes and tools to streamline reporting requirements related to revenue/forecasting, team-specific and executive metrics for status updates. Mentored and trained numerous resources while constantly updating training materials as technology and products continued to evolve. Show less Managed State, Local, Higher Education (SLED) territory with $9M in Services Revenue with over 14% YoY growth in 2017. Responsible for over a 100 Customers within the SLED territory and managed 30+ Professional Support resources across multiple GEOs with 12 Direct Reports. Worked collaboratively cross organizations, supporting Sales/Marketing Customer growth via scoping/proposal efforts, meeting with Products/Engineering teams providing direct Customer/Internal feedback and other… Show more Managed State, Local, Higher Education (SLED) territory with $9M in Services Revenue with over 14% YoY growth in 2017. Responsible for over a 100 Customers within the SLED territory and managed 30+ Professional Support resources across multiple GEOs with 12 Direct Reports. Worked collaboratively cross organizations, supporting Sales/Marketing Customer growth via scoping/proposal efforts, meeting with Products/Engineering teams providing direct Customer/Internal feedback and other services groups to improve gaps in support. Implemented more efficient processes and tools to streamline reporting requirements related to revenue/forecasting, team-specific and executive metrics for status updates. Mentored and trained numerous resources while constantly updating training materials as technology and products continued to evolve. Show less



Accenture

• Ireland
• Business Consulting and Services
• 700 & Above Employee

• Manager

  • Nov 2000 - Jan 2011

  Supported the DHS US-VISIT proposal effort resulting in a multi-year award and on-boarded as a key resources supporting the program over 5 years through various roles: Operational Readiness Lead, General Support Services Lead, Development Architecture Lead and Technical Architect. This was won with partner companies resulting in my roles managing cross-company resources in a matrix organization in support of the program, highlights include: Managed O&M Releases, POAM security resolutions… Show more Supported the DHS US-VISIT proposal effort resulting in a multi-year award and on-boarded as a key resources supporting the program over 5 years through various roles: Operational Readiness Lead, General Support Services Lead, Development Architecture Lead and Technical Architect. This was won with partner companies resulting in my roles managing cross-company resources in a matrix organization in support of the program, highlights include: Managed O&M Releases, POAM security resolutions, architected and developed unified DEV/TEST environments and created US-VISIT Tools Governance process. Prior to DHS, supported USPS for their DOIS application through numerous application updates and ending as a Transition Lead that developed and trained USPS personnel to transition into successful application ownership. Show less Supported the DHS US-VISIT proposal effort resulting in a multi-year award and on-boarded as a key resources supporting the program over 5 years through various roles: Operational Readiness Lead, General Support Services Lead, Development Architecture Lead and Technical Architect. This was won with partner companies resulting in my roles managing cross-company resources in a matrix organization in support of the program, highlights include: Managed O&M Releases, POAM security resolutions… Show more Supported the DHS US-VISIT proposal effort resulting in a multi-year award and on-boarded as a key resources supporting the program over 5 years through various roles: Operational Readiness Lead, General Support Services Lead, Development Architecture Lead and Technical Architect. This was won with partner companies resulting in my roles managing cross-company resources in a matrix organization in support of the program, highlights include: Managed O&M Releases, POAM security resolutions, architected and developed unified DEV/TEST environments and created US-VISIT Tools Governance process. Prior to DHS, supported USPS for their DOIS application through numerous application updates and ending as a Transition Lead that developed and trained USPS personnel to transition into successful application ownership. Show less



PricewaterhouseCoopers

• 1 - 100 Employee

• Associate

  • Jul 1999 - Nov 2000

  Reviewed and drafted security audit findings and reviewed access controls and authored comprehensive resolution narratives for multiple government agencies. Identified a process gap and developed a web-based criteria tool of over 100 Federal criteria used in Security audits. Reviewed and drafted security audit findings and reviewed access controls and authored comprehensive resolution narratives for multiple government agencies. Identified a process gap and developed a web-based criteria tool of over 100 Federal criteria used in Security audits.