Experience

Dreamstyle Remodeling

• United States
• Construction
• 100 - 200 Employee

• Inside Sales Representative

  • Nov 2017 - Present



PCM: The Right Technology, Delivered.

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Inside Sales Account Executive

  • Apr 2017 - Aug 2017

  IT Solutions and Services provider IT Solutions and Services provider



Santa Fe Natural Tobacco Company

• Tobacco
• 1 - 100 Employee

• Sales Growth Representive

  • Aug 2010 - Feb 2017

  •Utilize database management tools to organize and maintain customer data •Manage 1200-1400 accounts a year. New business and existing customers •Maintain and provide phone coverage for all states across the nation/Yearly call count goal •Maintain and manage my personal development and monthly call count goals •Added a total of 468 new accounts to geography via cold calls •Conduct analysis of market data to identify new account opportunities and call on the most beneficial •Utilize database management tools to organize and maintain customer data •Manage 1200-1400 accounts a year. New business and existing customers •Maintain and provide phone coverage for all states across the nation/Yearly call count goal •Maintain and manage my personal development and monthly call count goals •Added a total of 468 new accounts to geography via cold calls •Conduct analysis of market data to identify new account opportunities and call on the most beneficial



Santa Fe Natural Tobacco Company

• Tobacco
• 1 - 100 Employee

• Sales Support Representative

  • 2008 - 2010

  •Assisted field agents over the phone with maintaining and monitoring retail accounts•Provided logistical support of shipment issues and questions for field agents •Resolved issues or questions with retail store manager on field agents behalf

• Consumer Expert

  • 2007 - 2008

  •Fielded escalated consumer calls from junior team members from irate consumers•Demonstrated analytical and problem solving skills when fielding these calls•Talent development of team members so they were proficient enough to be promoted

• Supervisor, Consumer Relations Team

  • 2006 - 2007

  •Managed a team of 8 employees who processed consumer requests and fielded issues•Hired and led talent development of new team members within the suggested time frame of management•Collaborated with other departments in the call center to streamline consumer processes and procedures•Represented team members to management during the annual review process for promotion

• Consumer Service Representative

  • 2005 - 2006

  •Provided information about our company and products to consumers and retailers on inbound calls•Setup and maintained consumer accounts for shipments of product •Answered billing and account management questions from consumers



Fatcow Webhosting

• Albuquerque, New Mexico Area

• Technical Support/Customer Service Representative

  • Jan 2004 - Dec 2004

  •Provided technical support for website owners or managers who called in for assistance •Collaborated with outside vendors to troubleshoot and resolve customer issues •Troubleshoot issues and explained in detail over the phone how to resolve issues •Collaborated with engineers to troubleshoot and resolve network issues •Answered billing and account management questions from customers •Provided technical support for website owners or managers who called in for assistance •Collaborated with outside vendors to troubleshoot and resolve customer issues •Troubleshoot issues and explained in detail over the phone how to resolve issues •Collaborated with engineers to troubleshoot and resolve network issues •Answered billing and account management questions from customers



Earthlink Inc.

• Consumer Services
• 1 - 100 Employee

• Technical Support/Customer Service Representative

  • Jan 2003 - Dec 2003

  •Provided technical support for owners of the Earthlink Mailstation unit •Troubleshoot issues and explained in detail over the phone •Provided step by step instruction on how to resolve issues with their personal or business websites •Answered billing and account management questions from customers •Provided technical support for owners of the Earthlink Mailstation unit •Troubleshoot issues and explained in detail over the phone •Provided step by step instruction on how to resolve issues with their personal or business websites •Answered billing and account management questions from customers