Loan Servicing Specialist

• Jul 2023 - Present

Service Center Assistant Manager

• Jan 2020 - May 2023

-Manage between 6-12 Member Service Center Representatives for 1x1s, coaching opportunities, and quality assurance checks. -Handled quality checks as spot checks and sit down quality assurance checks, and provided best practices to improve. -Completed reporting to track call volume, active staffing hours, and trends to review for staffing concerns. -Handled budgeting to assist with third party call center usage for assistance. -Hosted huddles to help educate staff on changes coming up, and help with educating staff on consistent negative trends occurring. -Handled calls, both to help with queue and providing assistance for escalated calls. Show less

Full-Time MSR

• May 2016 - Dec 2019

I worked at Hershey FCU as a full time MSR. Our business is a small one, so each of us wear many hats. I work primarily as a front line teller, with a bit of work in IT, marketing, and web development as well within the industry. I worked at Hershey FCU as a full time MSR. Our business is a small one, so each of us wear many hats. I work primarily as a front line teller, with a bit of work in IT, marketing, and web development as well within the industry.

Senior Game Advisor

• Apr 2014 - Jun 2016

- Retail work, Sell products to customers in a highly active environment - Open and close the store, and take care of operations such as counting out the registers, or cleaning - Handle customer situations when manager is away, giving as strong of customer service as possible - Explain products to customers, and learn products, services, and computer systems quickly, as updates and new releases happen often - Retail work, Sell products to customers in a highly active environment - Open and close the store, and take care of operations such as counting out the registers, or cleaning - Handle customer situations when manager is away, giving as strong of customer service as possible - Explain products to customers, and learn products, services, and computer systems quickly, as updates and new releases happen often

Manager in Training

• Aug 2012 - Apr 2014

-Sell and activate phones for most nation-wide carriers, as well as pre-paid carriers -Retail work, sold products and services to customers -Helped with inventory counts, as well as operational work -Strong knowledge of multiple phone activation systems in order to activate different phones -Helped train other associates, and aided manager in noting progress with each employee -Sell and activate phones for most nation-wide carriers, as well as pre-paid carriers -Retail work, sold products and services to customers -Helped with inventory counts, as well as operational work -Strong knowledge of multiple phone activation systems in order to activate different phones -Helped train other associates, and aided manager in noting progress with each employee