John Helterbridle

Sr. Application Engineer at Fidem Interop, LLC
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Contact Information
us****@****om
(386) 825-5501
Location
Knoxville, Tennessee, United States, US

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Experience

    • United States
    • Hospitals and Health Care
    • 1 - 100 Employee
    • Sr. Application Engineer
      • May 2018 - Present
    • United States
    • Construction
    • 1 - 100 Employee
    • Director of Information Technology
      • Dec 2014 - May 2018

      • Maintain all servers (AWS, VoIP, VPN, DHCP, DNS, Intranet, NAS) • Maintain company LAN • Maintain company website • Daily Backups • Set up devices for new employees (Laptop, Mobile Phones, Tablets) • Design/Develop/Test in-house Project Management Software (PMVue) • Develop in-house scripts/utilities for use by the Project Managers. • Provide software support for all 3rd party applications (MS-Office, Google Suite, Acrobat10, Virus Protection) • Maintain in-house hardware (Computers, Printer/Copier, etc.) • Provide help desk services for hardware/software issues for all employees. • Worked with company management team to develop solutions for day-to-day company issues. • Train employees/end-users in use of software applications (both in-house and 3rd party) Show less

    • Sr. Software Developer
      • Oct 2000 - Dec 2014

      • Lead Developer for MedView - Physician portal/EMR providing patient data to hospital practitioners. • Lead Developer for WebControl - Provides applications support personnel monitoring, control, and searching capabilities for the Boomerang Interface Engine product. • Lead Developer for Power Help Desk - Help Desk Trouble Ticket/Employee Time Tracking system. Allows a company to fully manage user tickets, assign tickets to IT team, and track customer contacts/locations/assets. It also provides the ability for IT Team Members to record hours worked, Supervisors the ability to track/prioritize team member work lists, the Payroll department the ability to extract data for paying IT team, and the Billing department the ability to extract data for invoicing customers. • Monitor and maintain customer installations of all products • Travel to customer sites to assist end-users with implementation and training sessions • Database Design • Database Admin (MySQL, PostgreSQL, MS SQL Server) • Maintain LINUX webservers • Maintain company website • Customer product demonstrations • Daily Backups • Set up desktop workstations for new employees • Supervise and assist software development team members Show less

    • Computer Networking Products
    • 1 - 100 Employee
    • Team Lead
      • May 1993 - Oct 2000

      • Oversaw the work of fellow team members as a Team Leader on the DOD Stock Control System • Design/develop/test applications using COBOL I & COBOL II • Won an award for a major conversion of applications from COBOL I to COBOL II • Converted legacy mainframe applications to web-enabled client-server technology using C++, NSAPI, and Java Servlets. • Performed System Administrator duties on development, test, and production NT servers. • Responsible for formally presenting Acceptance and Exit Criteria to representatives of the Army, Navy, Air Force, Marines and Defense Logistics Agency in meetings conducted by the Joint Logistics Systems Center. Show less

    • Software Consultant
      • Oct 1992 - May 1993

      • Develop/test DOD Requirements Data Base System applications for the BDM Federal Corporation using COBOL II, SQL, and DATACOM. • Develop/test DOD Requirements Data Base System applications for the BDM Federal Corporation using COBOL II, SQL, and DATACOM.

    • Software Developer
      • Oct 1990 - Sep 1992

      • Develop/test telephone billing system applications for AT&T, NTT, and Cincinnati Bell Telephone using MICROFOCUS COBOL, COBOL, and IMS-DB/DC. • Develop/test telephone billing system applications for AT&T, NTT, and Cincinnati Bell Telephone using MICROFOCUS COBOL, COBOL, and IMS-DB/DC.

Education

  • Morehead State University
    Bachelor's Degree, Mathematics and Computer Science
    1987 - 1990

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