Computer Specialist

• Oct 2016 - Present

Working for Fire Protection Publication. Providing all IT support to an Organization that publishes Training Materials for the majority of Fire Fighters in the US and around the world. Working for Fire Protection Publication. Providing all IT support to an Organization that publishes Training Materials for the majority of Fire Fighters in the US and around the world.

Server Administrator

• Nov 2012 - Oct 2016

Help Desk Analyst

• May 2010 - Nov 2012

Desk side Support Tech

• Apr 2009 - Jan 2011

Creating, Managing, and Working on Help Desk Tickets thru the C.Support Ticket System. Servicing the needs of off campus students and all faculty and staff that doesn't have its own IT support. This includes Virus Protection, Data protection and recovery, fresh installs, new equipment, mobile device setup, and all points in-between.

IT Specialist / System Administrator

• Oct 2008 - Apr 2009

Install, configure, maintain, and troubleshoot all Desktops, Laptops, Servers and Phones. Also support Printers, projectors, and network infrastructure. Worked daily with the following software Outlook, Office Suite, Adobe Acrobat, Casino Management Software, ATM software, ADP Check software, Stromberg Timekeeping. Install, configure, maintain, and troubleshoot all Desktops, Laptops, Servers and Phones. Also support Printers, projectors, and network infrastructure. Worked daily with the following software Outlook, Office Suite, Adobe Acrobat, Casino Management Software, ATM software, ADP Check software, Stromberg Timekeeping.

IT Specialist / System Administrator

• May 2008 - Oct 2008

Install, configure, maintain, and troubleshoot all Desktops, Laptops, and Servers. Also support Printers, projectors, and network infrastructure. Worked daily with the following software Outlook, Office Suite, Adobe Acrobat, ICETCP PRO mainframe software. Had to be fluent in Active Directory Domain, Networking and Exchange Mail Servers. Install, configure, maintain, and troubleshoot all Desktops, Laptops, and Servers. Also support Printers, projectors, and network infrastructure. Worked daily with the following software Outlook, Office Suite, Adobe Acrobat, ICETCP PRO mainframe software. Had to be fluent in Active Directory Domain, Networking and Exchange Mail Servers.

IT Specialist

• Jul 2007 - Apr 2008

Install, configure, maintain, and troubleshoot all Desktops, Laptops, and PDA. Also support Printers, projectors, smart boards, Worked daily with the following software Outlook, Office Suite, Adobe Acrobat, Magic, and SAP. Had to be fluent in Active Directory Domain and Networking. Handled Help Desk call and after hours phone. Install, configure, maintain, and troubleshoot all Desktops, Laptops, and PDA. Also support Printers, projectors, smart boards, Worked daily with the following software Outlook, Office Suite, Adobe Acrobat, Magic, and SAP. Had to be fluent in Active Directory Domain and Networking. Handled Help Desk call and after hours phone.

Field Engineer

• Nov 2006 - Jun 2007

Install, configure, maintain, and troubleshoot monitoring systems that watchdog everything card access to freezer temp for scientific and health care facilities including National Institute of Health and other Biomedical and Government Facilities. Had to pass Security Clearances to enter most worksites. Install, configure, maintain, and troubleshoot monitoring systems that watchdog everything card access to freezer temp for scientific and health care facilities including National Institute of Health and other Biomedical and Government Facilities. Had to pass Security Clearances to enter most worksites.

IT Consultant

• Aug 2006 - Nov 2006

I was Consulting with Lafarge North America. Serene Jweied was my Lafarge supervisor. I supported the users in a Project environment.Supported software was all Office Productivity Suite (Word, Excel, Power point, Access, Visio, Project) Lotus Notes, Wireless networking, Drive mapping, System setups and installs. I also assist the IT staff for the Corp HQ I was Consulting with Lafarge North America. Serene Jweied was my Lafarge supervisor. I supported the users in a Project environment.Supported software was all Office Productivity Suite (Word, Excel, Power point, Access, Visio, Project) Lotus Notes, Wireless networking, Drive mapping, System setups and installs. I also assist the IT staff for the Corp HQ

IT Specialist / Associate

• Mar 2001 - May 2006

Support of over 2000 devices (Computers, Printers, Network, and Servers) and 4000 users in a Large Heath care system (Covenant Medical in West Texas Eastern New Mexico Area).24/7 on call.Project Work and Reporting, Customer Service, and Problem ResearchWorked with Microsoft Operating Systems Windows 9x, Windows 2000, Windows XP, WindowsCE, Windows NT, Windows Server 2000, and Windows Server 2003Experience with Remedy, Peoplesoft, Microsoft Office, Microsoft Project, Active Directory, Citrix MetaFrame, Crystal Reports, Corel Suite, Adobe Acrobat, PDAs, Palms, Wireless and Wired Networks, Novell Groupwise, Novell Networks, Zenworks, and PC Anywhere

Computer Tech

• Jun 2000 - Feb 2001

Maintained a NT Network and a Global Imaging Lab. Support included servers, data backup, printers, scanners, plotters, ARCSoft software, all Microsoft Products, and MAC products. Maintained a NT Network and a Global Imaging Lab. Support included servers, data backup, printers, scanners, plotters, ARCSoft software, all Microsoft Products, and MAC products.

Test Lab Tech

• Nov 1994 - May 2000

Development of Test Suites to test Alpha and Beta Hardware and Software.Reporting and recommending on test results to Engineers, Marketing, and Management.Managing Testing personal doing testing.Working on tight deadlines for products to be released to market.Also Phone Technical Support work when needed.Worked with System Imaging Software Ghost and PDQIWorked with Novell NetworkingWorked with all Microsoft Operating Systems of the time. Development of Test Suites to test Alpha and Beta Hardware and Software.Reporting and recommending on test results to Engineers, Marketing, and Management.Managing Testing personal doing testing.Working on tight deadlines for products to be released to market.Also Phone Technical Support work when needed.Worked with System Imaging Software Ghost and PDQIWorked with Novell NetworkingWorked with all Microsoft Operating Systems of the time.