Experience

Jawitz Properties

• South Africa
• Real Estate
• 300 - 400 Employee

• Real Estate Consultant (Intern)

  • Oct 2020 - Present

  When my contract ended on 30 Sept 2020 I had no idea what the future would hold. The universe works in strange ways! On that very same day a colleague who works in real estate called me and told me that the Jawitz Properties agent representing the suburbs where I live (Norwood, Orchards, The Gardens, Houghton) had left and the position was open if I wanted it. YES! When my contract ended on 30 Sept 2020 I had no idea what the future would hold. The universe works in strange ways! On that very same day a colleague who works in real estate called me and told me that the Jawitz Properties agent representing the suburbs where I live (Norwood, Orchards, The Gardens, Houghton) had left and the position was open if I wanted it. YES!



Barclays Africa Group Limited

• South Africa
• Financial Services
• 700 & Above Employee

• Lead Technology Partner - Retail Operations

  • Feb 2015 - Oct 2020

  In 2014 Barclays/Absa moved its back-office operations, across products, and the contact centres, into one division, Africa/Retail Operations, supporting mainly the Retail and Business Bank (RBB) in South Africa. With the establishment of Africa Operations, IT also set up a new structure, Africa Operations Technology, to support the Business. John reported into the Head of Technology for Africa Operations, and his role involved: • Managing relationships with various heads of Business dept’s within Africa Operations. • Managing a portfolio of IT projects and a team of project resources (project managers, business analysts). • Ownership of an enterprise IT application—a client-email system with over 700 mailboxes in use across the Absa enterprise (for 2 years). • Driving IT delivery (projects and production/run) in a manner that optimally supports Business performance. • Ensuring that IT effectively enables Business in the fulfilment of its strategies; and contributing to the formulation of Business strategies by leveraging the capabilities of IT. • Building an effective network and relationships within the broader IT organisation in order to effectively leverage resources as required. Show less



Standard Bank Group

• South Africa
• Financial Services
• 700 & Above Employee

• Head: Change Execution - Cash Shared Services

  • Jul 2012 - Nov 2014

  Cash Shared Services is the dept. that manages Standard Bank's cash value-chain, including the acquiring of cash (mainly from retailers and the branches), transportation and processing (counting, sorting, etc.) at regional cash centres, and the issuing and distribution of cash to the branches and ATM's; as well as replenishment of old notes at the Reserve Bank. I had responsibility for CSS's portfolio of programs and projects--driving towards optimising the efficiency & effectiveness of the cash value-chain and the processing centres, and responding to the new & changing requirements of various stakeholders. Show less



John Hayden & Associates

• Owner

  • Feb 2007 - Jun 2012

  JHA offered consulting support in the fields of business process & organisational reengineering. Beside providing consulting services, JHA also provided training courses, in the fields of business and organisational change, process analysis & redesign, change management, workshop facilitation, etc. JHA offered consulting support in the fields of business process & organisational reengineering. Beside providing consulting services, JHA also provided training courses, in the fields of business and organisational change, process analysis & redesign, change management, workshop facilitation, etc.



Absa Group

• South Africa
• Financial Services
• 700 & Above Employee

• Head: Change Centre of Excellence

  • Jun 2010 - Feb 2012

  Part of the Absa Group's Enterprise Project Office. I was the custodial owner of Absa's business-change projects methodologies, frameworks and templates (the Business Change Lifecycle, financial business cases, project charters, etc.); I conducted training for business-change staff; I provided consulting support to project teams. Part of the Absa Group's Enterprise Project Office. I was the custodial owner of Absa's business-change projects methodologies, frameworks and templates (the Business Change Lifecycle, financial business cases, project charters, etc.); I conducted training for business-change staff; I provided consulting support to project teams.



Absa Group

• South Africa
• Financial Services
• 700 & Above Employee

• Head: Group Change

  • Jan 1998 - Jan 2007

  Located at the bank's head office, I headed a team of approx. 40 business analysts, project managers and strategic program managers. Our team ran most of the large-scale, enterprise-wide business change projects for the group. We also ran the enterprise project office, reporting on the status of approx 200 projects being run across the group, on a monthly basis. We were also the "competency centre" for change, providing training, standards & templates to the broader change community across the various business units (250 staff in total) Show less



IBM

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Principal Consultant

  • Nov 1994 - Dec 1997

  Specialised in Business Process Reengineering projects. Clients included Mercedes-Benz SA (defining and analysing the annual planning and budgeting processes--and team leader for the overall project implementation phase); Sasol (organisational restructuring of their IT Dept which was at the time spread over 5 locations); and Absa (mapping of core retail-bank processes). Specialised in Business Process Reengineering projects. Clients included Mercedes-Benz SA (defining and analysing the annual planning and budgeting processes--and team leader for the overall project implementation phase); Sasol (organisational restructuring of their IT Dept which was at the time spread over 5 locations); and Absa (mapping of core retail-bank processes).



Deloitte

• Business Consulting and Services
• 700 & Above Employee

• Associate Partner

  • 1987 - 1991

  I headed a team, Decision Support, that undertook large-scale financial feasibility studies for clients. Clients included SA Harbours (exploring the financial economics of the planned Cape Town Waterfront); First National Bank (comprehensive financial modelling of their new 4-city-block head office, Bank City, in Jhb) and the Lesotho Highlands Water Scheme (financial models exploring the impact of the project on water rates for consumers. I headed a team, Decision Support, that undertook large-scale financial feasibility studies for clients. Clients included SA Harbours (exploring the financial economics of the planned Cape Town Waterfront); First National Bank (comprehensive financial modelling of their new 4-city-block head office, Bank City, in Jhb) and the Lesotho Highlands Water Scheme (financial models exploring the impact of the project on water rates for consumers.



Anglo-Alpha Cement

• Industrial Engineer

  • Jan 1981 - Apr 1987

  Undertook a variety of process- and productivity improvement projects & investigations; specialist in operations research and liner programming; financial feasibility studies and financial modelling for large capex projects. Undertook a variety of process- and productivity improvement projects & investigations; specialist in operations research and liner programming; financial feasibility studies and financial modelling for large capex projects.