Experience

The Folio Society Ltd

• United Kingdom
• Book and Periodical Publishing
• 1 - 100 Employee

• Customer Operations Director

  • Apr 2017 - Present

  Head of a team providing multi channel fulfilment and customer service for a global customer base. Leading:Operational strategyOperational managementFulfilment and delivery of orders to a global customer baseSupply chain managementImplementation of process and policyMulti channel international customer service Inventory management in multiple locationsCost planning and budgeting

• Despatch Manager

  • Mar 1997 - Apr 2017

  Managing of warehousing and fulfilment operationsProduction of ordersDelivery of domestic and international orders Campaign planning in partnership with marketing Contracting Freight, postal and courier servicesPurchasing of packaging and consumablesImport and export of productPhysical inventory with multiple locationsReporting of work in progress and key performance indicatorsControl of all supplier costs and invoicing



Selfridges

• London, United Kingdom

• Exporter

  • Feb 1995 - Mar 1997

  • Processing export orders for overseas customers • Ensuring stock availability for export orders • Preparation of freight quotations, consignments and documentation • Advising customers on a range of export issues • Training of staff in the processing of exports for store customers. • Dealing with customer queries regarding the retail export scheme • Maintenance of cost accounts and general office duties • Processing export orders for overseas customers • Ensuring stock availability for export orders • Preparation of freight quotations, consignments and documentation • Advising customers on a range of export issues • Training of staff in the processing of exports for store customers. • Dealing with customer queries regarding the retail export scheme • Maintenance of cost accounts and general office duties