Experience

Bullen Healthcare

• United Kingdom
• Hospitals and Health Care
• 1 - 100 Employee

• Personal Customer Advisor

  • Oct 2021 - Present

  •Maintain and improve a good customer service •Handling inbound and outbound calls •Communicating with patients by telephone and email •Managing a patient diary •Maintaining confidentiality and security protocols •Attention to detail and accurate data entry •Maintaining and updating patient records •Completing a stock check for appliances and medication with the patient •Placing the order and confirming the delivery date with the patient •Helping with queries concerning deliveries and rescheduling deliveries •Sorting parcels to go out for delivery •Main key holder to open and close premise including setting and unsetting the alarm Show less



Scottish Friendly

• United Kingdom
• Financial Services
• 100 - 200 Employee

• Contact Centre Administrator

  • Aug 2020 - Oct 2021

  • Maintain and improve a good customer service • Handling inbound calls • Communicating with customers and external providers by telephone, letter and email • Maintaining confidentiality and security protocols • Attention to detail and accurate data entry • Maintaining and updating Customer records • Banking administration: setting up direct debits and alteration to payment collection instructions • Responding to and producing administration correspondence; providing plan information • Assisting customers with issues in accessing their online account Show less



Meraki Talent Ltd

• United Kingdom
• Staffing and Recruiting
• 1 - 100 Employee

• Agency Temp

  • Jul 2020 - Aug 2020

  Contract with Scottish Friendly as a Contact Centre Administrator • Maintain and improve a good customer service • Handling inbound calls • Communicating with customers and external providers by telephone, letter and email • Maintaining confidentiality and security protocols • Attention to detail and accurate data entry • Maintaining and updating Customer records • Banking administration: setting up direct debits and alteration to payment collection instructions • Responding to and producing administration correspondence; providing plan information • Assisting customers with issues in accessing their online account Show less



Foresters Financial

• Canada
• Financial Services
• 700 & Above Employee

• Customer Service Administrator

  • Mar 2017 - Feb 2020

  • Maintain and improve a good customer service • Communicating with customers, field force and external providers by telephone, letter and email • Maintaining confidentiality and security protocols • Attention to detail and accurate data entry • Maintaining and updating Customer records • Banking administration including management of direct debits, alteration to payment collection instructions; processing cheque and standing order payment reconciliations • Responding to and producing administration correspondence; in regards to payment queries, providing plan information and processing plan adjustments • Processing fund switch and redirection of contributions • Training team members • Photocopying, scanning, and secure disposal of documentation Show less



Confero Limited

• United Kingdom
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Call Centre Agent and MPCT Agent

  • Feb 2016 - Mar 2017

  o February 2016 – March 2017; Call Centre Agent • Maintain and improve a good customer service • Handling calls on a variety of campaigns • Maintaining confidentiality and security protocols • Processing sales, gadget insurance and renewals • Logging jobs for pest control and contacting the technicians • To respond to and action received emails within the given SLA • Advising of balance and transaction information, blocking and reassigning new cards • Floor Supervisor o June 2016 – February 2017; MPCT Agent • Maintain and improve a good customer service • Attention to detail and accurate data entry • Handling all inbound calls and enquiries • Outbound calling - Booking appointments, Reminder calls and Follow up calls • Use Client and Web based systems to handle customer interactions • Send reminder emails and text messages • Training staff Show less



Randstad UK

• United Kingdom
• Staffing and Recruiting
• 700 & Above Employee

• Agency Temp

  • Dec 2015 - Feb 2016

  o Contract with Confero as a Call Centre Agent • Maintain and improve a good customer service • Handling calls on a variety of campaigns • Maintaining confidentiality and security protocols • Processing sales, gadget insurance and renewals • Logging jobs for pest control and contacting the technicians • Advising of balance and transaction information, blocking and reassigning new cards o Contract with Confero as a Call Centre Agent • Maintain and improve a good customer service • Handling calls on a variety of campaigns • Maintaining confidentiality and security protocols • Processing sales, gadget insurance and renewals • Logging jobs for pest control and contacting the technicians • Advising of balance and transaction information, blocking and reassigning new cards



RESPONSE

• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Customer Service Advisor

  • Aug 2015 - Oct 2015

  Worked on the SLC campaign dealing with customer service, call handling, giving advice to customers and other departments and maintaining confidentiality and security protocols. **Response rebranded to Kura in October 2015.** Worked on the SLC campaign dealing with customer service, call handling, giving advice to customers and other departments and maintaining confidentiality and security protocols. **Response rebranded to Kura in October 2015.**



Brook Street

• United Kingdom
• Staffing and Recruiting
• 700 & Above Employee

• Agency Temp

  • Mar 2009 - Aug 2009

  o Contract with Tesco Personal Finance as a Customer Service Advisor dealing with customer service, data entry, processing of new loans, call handling, database management and maintaining confidentiality and security protocols. o Contract with RBS as a Customer Service Advisor dealing with customer service, call handling, processing of new mortgages, giving advice to customers and other departments and maintaining confidentiality and security protocols. o Contract with Tesco Personal Finance as a Customer Service Advisor dealing with customer service, data entry, processing of new loans, call handling, database management and maintaining confidentiality and security protocols. o Contract with RBS as a Customer Service Advisor dealing with customer service, call handling, processing of new mortgages, giving advice to customers and other departments and maintaining confidentiality and security protocols.



Rise Recruitment Ltd

• United Kingdom
• Staffing and Recruiting
• 1 - 100 Employee

• Agency Temp

  • Jan 2009 - Feb 2009

  Contract with Response as a Sky Customer Service Agent dealing with customer service, call handling, updating databases, giving advice to customers, dealing with payments and banking information and maintaining confidentiality and security protocols. Contract with Response as a Sky Customer Service Agent dealing with customer service, call handling, updating databases, giving advice to customers, dealing with payments and banking information and maintaining confidentiality and security protocols.



Atos Healthcare

• Glasgow, United Kingdom

• Level 2 Administrator

  • Aug 2005 - Dec 2008

  • Maintain and improve a good customer service • Assist in covering the Medical Reception, dealing with all aspects of enquiries • Update the SMART and MSRS databases • Train staff • Process travel expenses • Maintain confidentiality and security protocols • Data entry, photocopying and filing • Cover the Ayr, Dumfries and Greenock Medical Centres • Maintain and improve a good customer service • Assist in covering the Medical Reception, dealing with all aspects of enquiries • Update the SMART and MSRS databases • Train staff • Process travel expenses • Maintain confidentiality and security protocols • Data entry, photocopying and filing • Cover the Ayr, Dumfries and Greenock Medical Centres



Cyber

• Glasgow, United Kingdom

• Sales Assistant

  • Sep 2004 - Jan 2005

  All aspects of customer service and working in a busy retail outlet All aspects of customer service and working in a busy retail outlet



Abbey

• Customer Service Assistant

  • Jun 2004 - Sep 2004

  All aspects of customer service and working in a busy office environment All aspects of customer service and working in a busy office environment



Games Workshop Ltd

• United Kingdom
• Retail
• 700 & Above Employee

• Sales Assistant

  • Jul 2001 - Jul 2003

  All aspects of customer service and working in a busy retail outlet, including opening and closing the shop; having own set of keys and alarm code All aspects of customer service and working in a busy retail outlet, including opening and closing the shop; having own set of keys and alarm code



McFadyen & Semple Solicitors

• Paisley

• Assistant Office Administrator

  • Jan 1998 - Aug 2000

  All aspects of customer service and working in a busy office environment All aspects of customer service and working in a busy office environment