Experience

A Year of Dates
• United Kingdom
• Retail
• 1 - 100 Employee
• Director

  • Jan 2019 - Present

Reliance High Tech Ltd
• United Kingdom
• Security and Investigations
• 1 - 100 Employee
• Head of DevOps

  • Oct 2017 - Apr 2019


Capita Document & Information Services

• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• IT Director

  • Jan 2016 - Oct 2017

• Technical Manager

  • Jan 2013 - Oct 2017

  - Reporting to Head of Support Services with responsibility for the effective management of a team of 10 staff tasked with all onsite IT including desktop and server support, application development, SQL server management and management information- Ensuring the successful delivery of all required services within a set budget, holding accountability over own cost centre including prioritising spending in an appropriate manner- Contributing to the creation of effective business plans on an annual basis and collaborating with main government client to deliver high quality expertise and consultancy services- Producing quotes and work orders, writing contract variations to support work which takes place, and assessing / approving all raised change requests- Overseeing the appropriate implementation of changes as required and monitoring IT team performance against SLAs for both call resolution and response- Upholding IT security at all times, from end point encryption, patching and maintenance through to controlled user access Show less


Capita Central Government Services
• Head of IT

  • Jan 2015 - Oct 2017


Capita

• Canada
• Financial Services
• 1 - 100 Employee

• IT Systems team supervisor

  • Feb 2009 - Dec 2012

  - Responsible for work carried out on this high profile storage contract spanning over 100m DWP paper records based over 3 sites in the UK - Accountable for all daily operations of systems and servers via a team of 5 engineers including conducting recruitment, appraisal and disciplinary procedures as required - Oversaw 3 VMWare ESX Hosts, 3 MS SQL Servers (2 of which conduct several million transactions daily), 6 IIS Servers hosting various applications and 4 AD servers - Undertook development, installation and implementation of numerous application to aid productivity and ensure all SLAs are continuously monitored and fulfilled successfully Show less


Toyota tsusho ID System
• Channel Account Manager

  • Aug 2007 - Feb 2009

Maxa Technologies
• Technical Sales Support

  • Jan 2004 - Jul 2007