coach operator

• Oct 2017 - Present

General Manager

• Aug 2014 - Present

Tier 2 tech support

• Aug 2008 - May 2014

Duties included over the phone support of IOS, Android, Windows Mobile, and Blackberry phones/tablets. Completed extensive troubleshooting for air cards and Wi-Fi on computers running all versions of Windows, OSX, and Linux. Used the Remedy ticketing system on a daily basis. First call resolution with an emphasis on the customer experience. General customer service duties like upgrading phones, sell accessories, additional lines of service, and price plans. I was recognized multiple times as a leader and known as a subject matter expert to my peers. Show less

manager

• Jan 2004 - Aug 2008

Duties included general day to day operations IE schedules, money handling, hiring/interviews, and inventory management. Maintained point of sale systems and customer database at three locations as on site IT administrator. Duties included general day to day operations IE schedules, money handling, hiring/interviews, and inventory management. Maintained point of sale systems and customer database at three locations as on site IT administrator.

locator

• Jan 2002 - Jan 2004

Located underground cable, electric, and telephone wires during FIOS deployment in Southern CA. Drove a company truck and handled a large area of Southern CA. Located underground cable, electric, and telephone wires during FIOS deployment in Southern CA. Drove a company truck and handled a large area of Southern CA.