John Gordon
Vice President of Client Success at Network Perception- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
Topline Score
Bio
Will Frascarelli
John is one of the rare individuals that executes with many, differing priorities at hand. If there is a deadline John always makes that milestone and he is a driver of moving the project forward. Working with John is a pleasure as well as a motivator to perform as well and contribute. John is a great partner here at Onapsis and is one of those contributors that also demonstrates integrity and values in everything he does. It is a pleasure to work with John and his efforts have definitely contributed to Onapsis' success and the success of others here as well.
Stephen Higgins
"John is that rare individual who can balance multiple, customer issues, with the utmost professionalism. He remains even-keel at all times, focusing on the task at hand and prioritizing matters appropriately. He is manically attentive to his customers needs - ensuring a continuous and positive experience. And as expected, customers only have great things to say about John and they know his word is his bond. He has become a good friend and I know I can count on him for anything. "
Will Frascarelli
John is one of the rare individuals that executes with many, differing priorities at hand. If there is a deadline John always makes that milestone and he is a driver of moving the project forward. Working with John is a pleasure as well as a motivator to perform as well and contribute. John is a great partner here at Onapsis and is one of those contributors that also demonstrates integrity and values in everything he does. It is a pleasure to work with John and his efforts have definitely contributed to Onapsis' success and the success of others here as well.
Stephen Higgins
"John is that rare individual who can balance multiple, customer issues, with the utmost professionalism. He remains even-keel at all times, focusing on the task at hand and prioritizing matters appropriately. He is manically attentive to his customers needs - ensuring a continuous and positive experience. And as expected, customers only have great things to say about John and they know his word is his bond. He has become a good friend and I know I can count on him for anything. "
Will Frascarelli
John is one of the rare individuals that executes with many, differing priorities at hand. If there is a deadline John always makes that milestone and he is a driver of moving the project forward. Working with John is a pleasure as well as a motivator to perform as well and contribute. John is a great partner here at Onapsis and is one of those contributors that also demonstrates integrity and values in everything he does. It is a pleasure to work with John and his efforts have definitely contributed to Onapsis' success and the success of others here as well.
Stephen Higgins
"John is that rare individual who can balance multiple, customer issues, with the utmost professionalism. He remains even-keel at all times, focusing on the task at hand and prioritizing matters appropriately. He is manically attentive to his customers needs - ensuring a continuous and positive experience. And as expected, customers only have great things to say about John and they know his word is his bond. He has become a good friend and I know I can count on him for anything. "
Will Frascarelli
John is one of the rare individuals that executes with many, differing priorities at hand. If there is a deadline John always makes that milestone and he is a driver of moving the project forward. Working with John is a pleasure as well as a motivator to perform as well and contribute. John is a great partner here at Onapsis and is one of those contributors that also demonstrates integrity and values in everything he does. It is a pleasure to work with John and his efforts have definitely contributed to Onapsis' success and the success of others here as well.
Stephen Higgins
"John is that rare individual who can balance multiple, customer issues, with the utmost professionalism. He remains even-keel at all times, focusing on the task at hand and prioritizing matters appropriately. He is manically attentive to his customers needs - ensuring a continuous and positive experience. And as expected, customers only have great things to say about John and they know his word is his bond. He has become a good friend and I know I can count on him for anything. "
Credentials
-
Developing Your Emotional Intelligence
LinkedInJun, 2022- Sep, 2024 -
Executive Leadership
LinkedInJun, 2022- Sep, 2024 -
Prioritizing Your Tasks
LinkedInJun, 2022- Sep, 2024 -
Stepping Up Your Webcam Video Presence
LinkedInJun, 2022- Sep, 2024
Experience
-
Network Perception
-
United States
-
Computer and Network Security
-
1 - 100 Employee
-
Vice President of Client Success
-
2023 - Present
-
-
Senior Director of Customer Success
-
Sep 2022 - Mar 2023
-
-
-
Onapsis
-
United States
-
Computer and Network Security
-
200 - 300 Employee
-
Senior Director of Customer Success Operations
-
2021 - 2022
• Promoted to lead data reporting, analysis, processes, and systems in customer success organization, focused on post sales and account management• Managed strategic customer outreach/touchpoint programs, reporting, and follow up, with an expertise in addressing red account program management• Created and maintained knowledge base and documented processes for consistency and scalability
-
-
Director of Customer Success Programs
-
2019 - 2021
• Won leadership approval for and implemented customer success automation solution, Churnzero• Designed and executed formal Net Promoter Score (NPS) survey program• Reporting and analysis of data and trends for executive level audience
-
-
Director of Customer Success & Support
-
2016 - 2019
• Quadrupled support headcount and doubled support hours globally• Implemented new customer portal significantly improving customer experiences and communications• Set direction, goals, and objectives for the customer success and technical support teams
-
-
Director of Account Management
-
2015 - 2016
• Designed and implemented first ever Onapsis account management program and team• Maintained strong, strategic relationships with Fortune 500 and Global 2000 customers worldwide• Maximized revenue opportunity within customer accounts through expansion and add-on business
-
-
-
Core Security Inc.
-
United States
-
1 - 100 Employee
-
Manager, Inside Sales and Account Development
-
2013 - 2015
• Helped grow year over year initial product revenues by more than 40% • Managed a team of 6 Account Executives and 3 Account Development Representatives (ADR’s)• Led ADR Team to increase key opportunity generation quarter over quarter
-
-
Team Lead - Inside Sales / Sr. Federal Account Executive
-
2013 - 2013
• Player/Coach role carrying U.S. Federal quota while managing a team of 6 Account Executives• Proficient in U.S. Government procurement processes including GSA, NASA SEWP, FBO.gov
-
-
Senior Account Executive - Federal Sales
-
2007 - 2013
• Field sales role selling to multiple levels of influencers from cyber security engineers to C-level executives and high ranking military officers• Top sales representative achieving 110% of plan
-
-
Account Executive
-
2006 - 2007
• Inside sales role selling penetration testing software and services to new accounts and upgrades to customer base• True hunter role as sole person covering the territory and responsible for all new business development in region
-
-
-
Application Security, Inc.
-
United States
-
Software Development
-
1 - 100 Employee
-
Territory Manager
-
2004 - 2006
• Consistent top performing inside sales representative selling database security software to IT professionals • Conducted technical online product demonstrations via WebEx • 100% bookings growth quarter over quarter in first year with company • Consistent top performing inside sales representative selling database security software to IT professionals • Conducted technical online product demonstrations via WebEx • 100% bookings growth quarter over quarter in first year with company
-
-
-
IDC
-
United States
-
Market Research
-
700 & Above Employee
-
Account Executive
-
1999 - 2002
• Sold market intelligence subscriptions and consulting services over the phone and in person to IT vendor accounts • Repeat President’s Club Achievement • Sold market intelligence subscriptions and consulting services over the phone and in person to IT vendor accounts • Repeat President’s Club Achievement
-
-
Education
-
Bryant University
Bachelor of Science (BS), Business Administration
Community
