Experience

The Rye Hotel

• Australia
• Hospitality
• 1 - 100 Employee

• Bartender & FOH

  • Dec 2019 - Present



Kings Creek Hotel

• Hospitality
• 1 - 100 Employee

• Bistro Supervisor

  • Oct 2018 - Dec 2019



McDonald's

• United States
• Restaurants
• 700 & Above Employee

• Restaurant Manager

  • May 2012 - May 2018



WIND Mobile

• Canada
• Telecommunications
• 100 - 200 Employee

• WIND Specialist

  • Nov 2011 - Mar 2012

  Technical, warranty and sales support for mobile devices. Technical, warranty and sales support for mobile devices.



CAA North & East Ontario

• Canada
• Consumer Services
• 100 - 200 Employee

• Emergency Roadside Operator

  • Dec 2009 - Feb 2011

  -Accept incoming emergency roadside calls. -Assigned calls to contractors or tow truck drivers. -Created maps in Google Maps to help with dispatching. -Trained new emergency roadside operators. -Acting supervisor and dispatcher as required. -Signed off tow truck drivers for lunch and end of shift. -As acting supervisor, managed evening staff and ran all operations overnight. -Accept incoming emergency roadside calls. -Assigned calls to contractors or tow truck drivers. -Created maps in Google Maps to help with dispatching. -Trained new emergency roadside operators. -Acting supervisor and dispatcher as required. -Signed off tow truck drivers for lunch and end of shift. -As acting supervisor, managed evening staff and ran all operations overnight.



Convergys

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Service Representative

  • May 2008 - Dec 2009

  -Assisted at&t small business mobile users with disputes about their bills, contracts, mobile apps, ringtones and subscriptions. -Took bill payments and made payment arrangements. -Troubleshooting of all wireless devices sold by at&t. -Ordered wireless devices and accessories. -Educated the customers on products and services. -Set expectations and commitments with customers. -Changed billing information and mobile numbers. -Assisted at&t small business mobile users with disputes about their bills, contracts, mobile apps, ringtones and subscriptions. -Took bill payments and made payment arrangements. -Troubleshooting of all wireless devices sold by at&t. -Ordered wireless devices and accessories. -Educated the customers on products and services. -Set expectations and commitments with customers. -Changed billing information and mobile numbers.



VMC

• United States
• Information Technology & Services
• 500 - 600 Employee

• Senior Technical Analyst

  • Apr 2007 - Apr 2008

  -Continued to be contracted to work for Hewlett-Packard, supporting one of the major corporate contracts after VMC took over the contract from Sitel. -Managed Active Directory users, groups and account management for many other applications. -Troubleshooting all devices used by the client. Including blackberries, cellular phones, laptops, desktops, network printers and much more. -Troubleshooting all software licensed to the client. -Troubleshooting network and internet connectivity from the client's office, home, airports, hotels and any other locations. -Expedited issues affecting live production or multiple users and communicating outages and maintenance. -Trained new analysts on the contract.



Sitel Group

• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Technical Support Analyst

  • Sep 2005 - Apr 2007

  -Contracted to work for Hewlett-Packard, supporting one of the major corporate contracts. -Managed Active Directory users, groups and account management for many other applications. -Troubleshooting all devices used by the client. Including blackberries, cellular phones, laptops, desktops, network printers and much more. -Troubleshooting all software licensed to the client. -Troubleshooting network and internet connectivity from the client's office, home, airports, hotels and any other locations. -Expedited issues affecting live production or multiple users and communicating outages and maintenance. -Trained new analysts on the contract.